Top 84 Guest service agent Jobs in Ferndale, Mi

Guest Service Representative (Front Desk Agent) - Birch Hill Suites Detroit Warren
J&P Hospitality Management, LLC —Warren, MI
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
PBX Agent
Marriott International, Inc —Dearborn, MI
- $20.18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Front Desk Agent
Marriott International, Inc —Dearborn, MI
- $20.18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Guest Service Agent / Front Desk
Hyatt House Royal Oak / Birmingham, MI —Royal Oak, MI
- $16 - $18 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Full Time Front Desk Agent/Host
Hyatt Place Royal Oak —Royal Oak, MI
- From $16 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
- Flexible schedule
Quick Apply
7d
Part-Time Front Desk Agent
Home2 Suites Troy —Troy, MI
- Part-time
- Front desk
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Office Supervisor
Embassy Suites By Hilton Detroit Troy Auburn Hills —Troy, MI
- $19 - $21 an hour
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Property Manager
LR Management —Riverview, MI
- 5 years
- Writing skills
- Office
- Paid holidays
- Dental insurance
Quick Apply
6h
Guest Service Agent Front Desk - FT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Full-time
- Mid-level
- Windows
- Hotel
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
FORT PONTCHARTRAIN —Detroit, MI
- Overtime
- Computer literacy
- Basic math
- Hotel
- Free parking
- Flexible schedule
Quick Apply
Front Desk Agent
Embassy Suites By Hilton Detroit Troy Auburn Hills —Troy, MI
- $16 - $17 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
7h
Evening Front Desk Agent (Full-Time)
Detroit Athletic Club —Detroit, MI
- Full-time
- High school diploma or GED
- Entry level
- Retail sales
Quick Apply
Guest Service Agent
Holiday Inn Livonia —Livonia, MI
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
GF Hotels & Resorts USA —Sterling Heights, MI
- $16 an hour
- Part-time
- Hotel
- Entry level
- Free parking
- Health insurance
Quick Apply
PM Front Desk Agent
Royal Park Hotel —Rochester, MI
- $18.25 an hour
- Part-time
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
Part Time Front Desk Agent
Residence Inn Livonia —Livonia, MI
- Part-time
- Computer literacy
- Residential
- Hotel
Guest Service Agent Front Desk - PT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Part-time
- Mid-level
- Windows
- Hotel
Quick Apply
Front Desk Associate - Marriott Pontiac
Marriott Auburn Hills/Pontiac —Pontiac, MI
- $16 - $18 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
Experienced Front Desk Attendant + Bartender
Hotel Royal Oak —Royal Oak, MI
- $30,000 - $45,000 a year
- Weekends as needed
- Bar
- Mid-level
- Hotel
Quick Apply
3d
Night Auditor
The Detroit Club —Detroit, MI
- $16 - $17 an hour
- Part-time
- Mid-level
- 3 years
- Hotel
- Health insurance
- Employee discount
Quick Apply
10d

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guest service agent jobs near ferndale, mi

Guest Service Representative (Front Desk Agent) - Birch Hill Suites Detroit Warren

J&P Hospitality Management, LLC -
Warren, MI

Quick Apply

Job Details

Part-time
$14 - $16 an hour

Qualifications

Computer operation
Computer skills

Full Job Description

Friendly smile. Helpful attitude. Great guest experience.
Join our front desk team and help deliver the welcoming stay our guests count on every day.

Pay: $14.00 – $16.00 per hour (based on experience)

Additional Opportunity: In some cases, employees who are willing to assist with overnight on-call coverage may be considered for a complimentary on-site studio apartment, subject to availability and property guidelines. Availability is limited and not guaranteed.

Job Description
Job Title: Guest Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations

JOB SUMMARY:

The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs,
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role
also supports overall property operations and may assist with laundry and housekeeping prep as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
Manage reservations, room assignments, and occupancy records using property management systems.
Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and

secure.

Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
Perform other job duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent preferred.
Previous customer service or hospitality experience a plus, but not required.
Basic computer skills and ability to learn reservation and payment systems.
Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
Must be at least 18 years of age.
Must be legally authorized to work in the United States without current of future visa sponsorship.

EXPECTATIONS:

Maintain a professional appearance and deliver service in line with company values.
Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,

with flexibility to support additional coverage when needed.

Follow all safety, security, and operational procedures as trained.
Maintain confidentiality of guest information and company data.
Demonstrate adaptability in a fast-paced environment with changing priorities.
Work as part of a team and support shared property goals.

PHYSICAL REQUIREMENTS:

Must be able to use a computer, phone, and other standard office or front desk equipment for extended

periods.

Must be able to stand, walk, and climb stairs for long periods during a shift.
Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry

bags, supply boxes.)

Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe

environment for guests and staff.

May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability

to adjust focus.

Must be able to perform the essential job functions with or without reasonable accommodation.

J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

J&P participates in E-Verify

Quick Apply

Refine Your Search

guest service agent jobs in ferndale, mi

Guest Service Representative (Front Desk Agent) - Birch Hill Suites Detroit Warren

PBX Agent

Front Desk Agent

Guest Service Agent / Front Desk

Full Time Front Desk Agent/Host

Part-Time Front Desk Agent

Front Office Supervisor

Property Manager

Guest Service Agent Front Desk - FT

Front Desk Agent

Front Desk Agent

Evening Front Desk Agent (Full-Time)

Guest Service Agent

Front Desk Agent

PM Front Desk Agent

Part Time Front Desk Agent

Guest Service Agent Front Desk - PT

Front Desk Associate - Marriott Pontiac

Experienced Front Desk Attendant + Bartender

Night Auditor

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