Top 265 It service delivery specialist Jobs in Ferndale, Mi

IT Fulfillment Specialist
TridentCare —Southfield, MI
- Mid-level
- Windows
- Associate's degree
Quick Apply
Service Onboarding Training Specialist (Automotive Aftersales)
Lucid Motors —Southfield, MI
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
IT Application Support Specialist
FIRST STATE BANK —Saint Clair Shores, MI
- Full-time
- Microsoft Excel
- Mid-level
- Windows
- Paid holidays
- Dental insurance
3d
EHS Specialist
Amazon.com Services LLC —Livonia, MI
- $27.98 - $33.41 an hour
- Weekends as needed
- Microsoft Word
- CPR Certification
- Microsoft Excel
- AD&D insurance
- Health insurance
IT Specialist - Security
Eaton —Southfield, MI
- $113,000 - $165,000 a year
- Hybrid work
- Background check
- System design
- 3 years
- Retirement plan
9d
Workplace Health and Safety Specialist, Early Career – (2027) – East
Amazon.com Services LLC —Detroit, MI
- $25.19 - $30.09 an hour
- Weekends as needed
- Data analysis skills
- Ability to climb stairs
- Master's degree
- AD&D insurance
- Health insurance
IT Support Technician & Information Systems Security Officer (ISSO)
AIT —Chesterfield, MI
- Overtime
- Computer science
- Computer Science
- Mid-level
- Health insurance
Quick Apply
Patient Coordinator - Foreign Physician
Sciometrix —Royal Oak, MI
- $20 - $25 an hour
- Full-time
- Bilingual
- Medical office experience
- Mid-level
- Paid holidays
- Health insurance
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14d
Career Development Facilitator/Career Coach - PATH/FAE&T
Downriver Community Conference —Wyandotte, MI
- From $41,000 a year
- Full-time
- Background check
- Classroom
- Customer service
- Health insurance
- Dental insurance
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Bilingual Registered Nurse
Sciometrix —Royal Oak, MI
- $40 - $45 an hour
- Full-time
- Bilingual
- Spanish
- Nursing
- Paid holidays
- Health insurance
Quick Apply
RN Case Manager | Onsite | Royal Oak, MI | Contract
Walker Healthforce, LLC —Royal Oak, MI
- Contract
- Spanish
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Specialist - Pediatric/ PICU - Inpatient - Full Time Days - St. Johns
Henry Ford Health —Detroit, MI
- Full-time
- PALS Certification
- Inpatient
- Mid-level
- Health insurance
- Dental insurance
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Wixom, MI
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Commerce, MI
- $19 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
General Manager
Bradford Airport Logistics —Detroit, MI
- $100,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Free parking
- Health savings account
PART TIME/ONSITE Registered Nurse - Royal Oak, MI
Sciometrix —Royal Oak, MI
- $40 an hour
- Part-time
- Nursing
- RN License
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
14d
Peer Support Specialist (Must Be CERTIFIED -$20.00 Hourly)
Central City Health —Detroit, MI
- $20 an hour
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Health savings account
- Health insurance
Quick Apply
Per Diem - Registered Nurse - Emergency Room
E-Solutions IT Services Private Limited —Mount Clemens, MI
- $50 an hour
- 12 hour shift
- Background check
- Patient monitoring
- RN License
Quick Apply
3d
Clinical Therapist - SUD & Behavioral Health ($31.70 - $36.00)
Central City Health —Detroit, MI
- $31.71 - $36.00 an hour
- Full-time
- Background check
- LMFT
- BLS Certification
- Health savings account
- Health insurance
Quick Apply
Contract Carrier 26ft Box Truck- Furniture Delivery
Riverstone Logistics —Detroit, MI
- $180,000 - $225,000 a year
- Full-time
- Owner-operator
- Entry level
- Under 1 year
Quick Apply

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it service delivery specialist jobs near ferndale, mi

IT Fulfillment Specialist

TridentCare -
Southfield, MI

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Job Details

Qualifications

IT asset management
Windows
Inventory management software
Desktop (troubleshooting support)
Customer support ticket management
Root cause analysis
Desktop administration
Cross-functional collaboration
Cross-functional communication
IT department experience
Ticketing system technical support

Full Job Description

Job summary

The IT Fulfillment Specialist is responsible for executing end-to-end IT service requests related to hardware, software, user onboarding/offboarding, and general IT provisioning. This role supports the operational efficiency of IT service delivery by ensuring timely, accurate fulfillment of user needs while managing inventory and providing Tier 2 support for routine technical issues.

Reporting to the IT Service Delivery Manager, the Fulfillment Specialist serves as a critical resource in maintaining a responsive and effective user support experience. The ideal candidate combines technical aptitude, organizational skills, and attention to detail to support core IT operations and improve service consistency across the organization.

Essential Functions:

Hardware & Software Fulfillment

Fulfill service requests for laptops, desktops, monitors, peripherals, and licensed software.

Coordinate device imaging, configuration, and deployment for both remote and onsite users.

Track software distribution and ensure license compliance across all assigned assets.

Onboarding & Offboarding Support

Prepare and provision devices and accounts for new hires, including setup of required software, access, and equipment delivery.

Coordinate hardware recovery, account deactivation, and access revocation for offboarding processes.

Work with HR and security teams to align IT onboarding/offboarding with organizational policies.

Inventory Management

Maintain accurate records of hardware inventory, including device status, location, and assignment.

Perform regular audits and reconcile asset inventory with procurement and asset tracking systems.

Coordinate with vendors and procurement to manage stock levels and device ordering.

Tier 2 Technical Support

Respond to and resolve escalated support tickets from Tier 1, particularly those related to hardware, software, or user provisioning.

Collaborate with infrastructure, application, and security teams to resolve support issues requiring cross-functional input.

Document solutions and contribute to knowledge base content for recurring requests.

Process Documentation & Compliance

Follow ITIL-aligned procedures for request fulfillment and asset management.

Maintain up-to-date SOPs, checklists, and hand-off procedures for IT service delivery workflows.

Support internal audits and compliance activities related to inventory and access management.

Job Requirements

Core Competencies:

Service Fulfillment: Able to deliver hardware, software, and access services with speed and precision.
Customer Service: Provides professional, user-focused support with empathy and responsiveness.
Inventory Control: Maintains reliable asset records and manages stock effectively.
Problem Solving: Troubleshoots Tier 2 technical issues with attention to root cause and resolution.
Process Discipline: Follows structured procedures for compliance, security, and standardization.
Collaboration: Works effectively across teams to coordinate support and maintain service continuity.

Physical Requirements and Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand: to handle or feel: to talk and to hear. The employee occasionally is required to walk, sit: reach with hands and arms and stoop, kneel, crouch or crawl. The employee may lift and or move up to 15 pounds on occasion. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. No color visual deficiency.

Education and Experience Requirements

Associate or Bachelor’s degree in Information Technology or related field (or equivalent hands-on experience).
2–4 years of experience in IT support, fulfillment, or service delivery roles.
Proficiency in supporting Microsoft Windows environments, Microsoft 365, and endpoint management tools.
Familiarity with ITSM platforms (ServiceNow preferred) and ticket-based support workflows.
Experience managing IT inventory, imaging tools, and asset tracking systems.
Strong organizational and time management skills with attention to accuracy and accountability.
Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation are a plus.

The Company is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job. Therefore, the Company does not discriminate against its associates or applicants because of race, religion, color, sex (including childbirth, breast feeding, and related medical conditions), national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability or any other category protected by applicable state, federal law, and local laws. This policy extends to all persons and to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it service delivery specialist jobs in ferndale, mi

IT Fulfillment Specialist

Service Onboarding Training Specialist (Automotive Aftersales)

IT Application Support Specialist

EHS Specialist

IT Specialist - Security

Workplace Health and Safety Specialist, Early Career – (2027) – East

IT Support Technician & Information Systems Security Officer (ISSO)

Patient Coordinator - Foreign Physician

Career Development Facilitator/Career Coach - PATH/FAE&T

Bilingual Registered Nurse

RN Case Manager | Onsite | Royal Oak, MI | Contract

Pharmacy Specialist - Pediatric/ PICU - Inpatient - Full Time Days - St. Johns

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

General Manager

PART TIME/ONSITE Registered Nurse - Royal Oak, MI

Peer Support Specialist (Must Be CERTIFIED -$20.00 Hourly)

Per Diem - Registered Nurse - Emergency Room

Clinical Therapist - SUD & Behavioral Health ($31.70 - $36.00)

Contract Carrier 26ft Box Truck- Furniture Delivery

I want to receive the latest job alert for it service delivery specialist in ferndale, mi

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