Rural Nevada Counseling (RNC)
Director of Operations (DOO)
Job Description and Profile
The Director of Operations (DOO) supports Rural Nevada Counseling (RNC) by providing executive leadership and oversight of the Agency's operational functions while reporting directly to the Executive Director (ED). The Director of Operations is a key member of the Executive Management Team (EMT) and serves as a strategic leader responsible for ensuring operational excellence, organizational effectiveness, regulatory compliance, and continuous quality improvement throughout the Agency. The Director of Operations fully understands and supports the Agency's Mission, Vision, and strategic initiatives. The Director of Operations provides leadership, direction, and oversight to agency operations including finance, human resources, facilities, information technology, compliance, quality assurance, and administrative support functions. The Director of Operations develops and implements operational strategies that improve efficiency, enhance service delivery, strengthen organizational infrastructure, and ensure the agency remains financially and operationally sustainable. The Director of Operations works collaboratively with the Executive Director, Executive Management Team, Clinical Leadership, and department managers to develop organizational goals, establish operational priorities, and ensure resources are effectively aligned to support the agency's mission. The Director of Operations oversees the day-to-day administrative and operational functions of the Agency by ensuring departments work collaboratively, policies and procedures are consistently implemented, and operational objectives are achieved. The Director of Operations provides leadership in organizational planning, performance improvement, risk management, facilities management, financial oversight, technology initiatives, and regulatory compliance while ensuring the Agency meets all applicable federal, state, local, and accreditation standards. The Director of Operations serves as a trusted advisor to the Executive Director by providing operational analysis, recommending organizational improvements, identifying operational risks, and implementing solutions that strengthen Agency performance. The Director of Operations promotes a culture of accountability, collaboration, transparency, and continuous improvement while mentoring department leaders and supporting employee engagement throughout the organization.
Reports to: Executive Director
Duties and Responsibilities
Director of Operations (DOO):
· Provides executive leadership and direction for the agency's operational departments and administrative functions.
· Oversees the daily operations of the agency to ensure efficient, effective, and compliant delivery of services.
· Develops, implements, and evaluates operational strategies that support the Agency's Mission, Vision, and strategic objectives.
· Serves as a member of the Executive Management Team (EMT) and participates in executive planning, policy development, and organizational decision-making.
· Collaborates with the Executive Director to establish annual organizational goals, operational priorities, and performance measures.
· Provides direct supervision, leadership, coaching, and performance management to department managers, and administrative leadership.
· Ensures agency policies, procedures, and operational standards are consistently implemented across all locations.
· Oversees Agency compliance with federal, state, local, grant, contractual, and accreditation requirements.
· Directs organizational quality improvement initiatives and monitors operational performance indicators to promote continuous improvement.
· Oversees Agency facilities, fleet management, maintenance, safety, security, and emergency preparedness programs.
· Oversees the Agency's financial operations through direct supervision of the Finance Manager, providing strategic direction for budgeting, financial planning, expenditure management, and stewardship of Agency resources.
· Provides oversight of purchasing, vendor management, contracts, and procurement activities.
· Provides executive oversight and direct supervision of the Human Resources Manager to ensure effective workforce planning, recruitment, employee retention strategies, succession planning, employee development, and organizational growth initiatives.
· Oversees information technology systems, cybersecurity initiatives, telecommunications, and operational technology improvements.
· Develops and monitors organizational policies, workflows, and business processes to improve efficiency and service delivery.
· Monitors operational risks and implements strategies to reduce liability, improve compliance, and strengthen internal controls.
· Coordinates operational support for new programs, service expansions, grants, and organizational initiatives.
· Oversees Agency insurance programs, business licenses, facility certifications, and operational regulatory requirements.
· Develops performance dashboards and operational reports for the Executive Director and Board of Directors.
· Ensures effective communication and collaboration between operational departments and clinical leadership.
· Represents the Agency in meetings with community partners, vendors, contractors, regulatory agencies, and funding organizations as assigned.
· Serves as the operational lead during emergencies, business continuity events, and disaster response activities.
· Recommends organizational improvements that enhance efficiency, employee engagement, client satisfaction, and fiscal sustainability.
· Monitors cost reporting, and CCBHC data compliance/submission.
· Promotes a culture of accountability, professionalism, customer service, innovation, and continuous quality improvement throughout the Agency.
· Oversees operational readiness for CCBHC/ BHCEN certification and audits reviews.
Employee Relations:
· Provides leadership, direction, and support to department managers and supervisors to promote a positive, collaborative, and mission-driven workplace culture.
· Directly supervises and provides guidance, coaching, mentoring, and professional development support to the Finance Manager, Human Resources Manager, Site Supervisors, and Operations Manager.
· Establishes clear performance expectations, monitors leadership effectiveness, and ensures managers are held accountable for achieving departmental goals and agency objectives.
· Conducts timely and objective performance evaluations for direct reports, establishes professional development goals, and supports continuous improvement initiatives.
· Provides guidance and oversight regarding employee performance concerns, corrective actions, progressive discipline, and conflict resolution while ensuring fairness, consistency, and confidentiality.
· Reviews and monitors Performance Improvement Plans (PIPs) and ensures appropriate support, follow-up, and accountability measures are implemented.
· Supports the Human Resources Manager in the development and implementation of employee engagement initiatives, retention strategies, training programs, and leadership development efforts.
· Promotes effective communication throughout the Agency through leadership meetings, department meetings, one-on-one discussions, and organizational feedback opportunities.
· Serves as a resource and advisor to managers and employees by addressing workplace concerns, resolving conflicts, and promoting a respectful and productive work environment.
· Ensures supervisors and managers have the tools, resources, and training necessary to effectively lead their teams and meet organizational expectations.
· Supports recruitment, selection, onboarding, and retention efforts by ensuring departments maintain appropriate staffing levels and qualified personnel.
· Encourages cross-department collaboration and teamwork among leadership, administrative, and clinical teams.
· Recognizes employee contributions and promotes a culture of appreciation, accountability, professional growth, and continuous learning.
· Ensures confidentiality and ethical handling of employee information, personnel matters, and sensitive organizational issues.
· Assists with organizational change management by communicating expectations, supporting implementation efforts, and helping employees adapt to evolving agency needs.
· Responds to operational or employee-related emergencies, including staffing challenges, workplace disruptions, or urgent agency needs, while ensuring continuity of operations.
· Models professionalism, integrity, accountability, and exceptional leadership while fostering a workplace environment that reflects the agency’s Mission and Values.
Skills and Competencies:
· Demonstrated executive leadership skills with the ability to provide strategic direction, operational oversight, and organizational guidance.
· Strong knowledge of healthcare, behavioral health, nonprofit, or human services operations and the unique challenges of delivering community-based services.
· Strong understanding of organizational management, process improvement, quality assurance, compliance, and risk management principles.
· Ability to analyze complex operational, financial, and performance data and translate findings into actionable recommendations.
· Exceptional leadership skills with the ability to supervise, coach, mentor, and develop managers and department leaders.
· Ability to establish clear expectations, promote accountability, and drive performance improvement throughout the organization.
· Strong knowledge of human resources practices, employee relations, performance management, and employment compliance requirements.
· Strong financial acumen with the ability to oversee budgeting, resource allocation, financial performance, and fiscal accountability.
· Ability to collaborate effectively with executive leadership, managers, employees, community partners, vendors, and regulatory agencies.
· Excellent strategic planning, critical thinking, problem-solving, and decision-making skills.
· Ability to manage multiple priorities, competing demands, and complex projects in a fast-paced organizational environment.
· Excellent verbal and written communication skills with the ability to effectively communicate with diverse audiences.
· Ability to prepare, analyze, and present operational reports, performance metrics, recommendations, and strategic plans to executive leadership and governing bodies.
· Knowledge of federal, state, and local regulations, contractual requirements, grant requirements, and compliance standards affecting behavioral health organizations.
· Ability to develop, implement, and improve organizational policies, procedures, workflows, and operational systems.
· Demonstrated ability to lead organizational changes, improve efficiencies, and implement sustainable solutions.
· Strong conflict resolution, negotiation, and problem-solving skills with the ability to address sensitive issues professionally and effectively.
· Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee, financial, client, and organizational information.
· High level of integrity, professionalism, ethical decision-making, and accountability.
· Proficiency with technology systems, electronic health records (EHR), business management systems, and Microsoft Office Suite applications.
· Ability to oversee information technology initiatives, facilities operations, administrative systems, and organizational infrastructure.
· Strong understanding of quality improvement practices and the ability to establish measurable outcomes and performance indicators.
· Ability to build collaborative relationships and promote teamwork across multiple departments and locations.
· Commitment to fostering a positive workplace culture that supports employee engagement, professional growth, and retention.
· Demonstrated commitment to providing exceptional service to clients, employees, stakeholders, and the communities served by Rural Nevada Counseling.
Education, Qualifications and Experience
· Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), Public Administration (MPA), or a related field preferred but not required.
· Minimum of seven (7) years of progressively responsible experience in operations management, healthcare administration, nonprofit management, behavioral health, or human services leadership required.
· Minimum of five (5) years of experience in a leadership or management role with responsibility for supervising managers, directors, or multidisciplinary teams required.
· Experience overseeing multiple administrative functions including finance, human resources, facilities, compliance, information technology, and organizational operations preferred but not required.
· Experience working in a Certified Community Behavioral Health Clinic (CCBHC), community mental health, healthcare, or human services environment preferred but not required.
· Demonstrated experience developing and implementing operational strategies, policies, procedures, and process improvement initiatives.
· Demonstrated experience managing organizational budgets, financial performance, resource allocation, and operational planning.
· Experience partnering with executive leadership to support strategic planning, organizational growth, and mission-driven initiatives.
· Experience managing regulatory compliance requirements, contracts, audits, accreditation standards, and governmental or grant-funded programs preferred.
· Experience with human resources operations including recruitment, employee relations, workforce planning, retention strategies, and performance management.
· Experience leading change management efforts and implementing organizational improvements in a complex environment.
· Experience working collaboratively with clinical leadership, administrative departments, community partners, and external stakeholders.
· Strong knowledge of nonprofit operations, healthcare administration, and organizational sustainability practices preferred but not required.
· Ability to interpret and apply federal, state, and local regulations, contractual obligations, and funding requirements.
· Demonstrated ability to manage confidential information and exercise sound professional judgment.
· Proven ability to build and maintain effective relationships with employees at all levels of the organization.
· Proven ability to lead, motivate, and develop high-performing teams while promoting accountability and employee engagement.
· Valid driver’s license with an acceptable driving record required.
· Ability to travel between agency locations and community sites as needed.
· Must successfully complete required background checks and comply with all Agency employment requirements.
Physical Demands
· These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Director of Operations (DOO) position. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of the Director of Operations (DOO) job.
· The employee is often required to sit and use their hands and fingers, required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Work Environment
While performing the responsibilities of the Director of Operations (DOO), these work environment characteristics are representative of the environment the Director of Operations (DOO) will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Director of Operations (DOO) position. While performing the duties of this job, the employee may occasionally be exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. This position description is not intended as a complete list of job duties, responsibilities, and/or essential functions. The company retains and reserves any or all rights to change, modify, amend, add to, or delete from any section of this document as it deems, in its judgment, to be proper.
Job Type: Full-time
Pay: $106,000.00 - $145,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Office: 1 year (Preferred)
- Management: 1 year (Preferred)
Ability to Relocate:
- Silver Springs, NV 89429: Relocate before starting work (Preferred)
Work Location: In person
