Elevate your career at Wood County Hospital, where you're not just a number – you're a vital part of a team making a real difference.
Delivers excellent customer service, answers questions, acts as a resource for laboratory information, and strengthens the relationship between the customer and the hospital. Collects and transports specimens as required for the testing ordered, then works collaboratively with the Laboratory staff to ensure patient samples are properly processed and that documentation is complete.
MAJOR TASKS, DUTIES AND RESPONSIBILITIES
1. Greets patients and other customers in person or by telephone, delivering excellent customer service. Answers questions, acts as a resource for laboratory information, and strengthens the relationship between the customers and the laboratory.
2. Proficiently collects specimens from outpatients, inpatients and emergency room patients. Performs collections competently and expediently with as little patient discomfort as possible and within expected time frames.
3. Demonstrates knowledge of specimen collection requirements and associated test requirements by properly collecting adequate samples required for testing. Instructs patients as needed for self-collected specimens.
4. Assesses specimen requirements for testing and troubleshoots any specimen requirement or order entry issues. Keeps appropriate records/documentation relating to specimen problems and other problems encountered, taking any necessary corrective action to ensure the validity and accuracy of testing. This may include notifying providers and/or patients of the need to have specimens recollected.
5. Processes, sorts, and prepares specimens for submission to lab departments and/or referral laboratories and monitors pending lists to assure all steps have been completed.
6. Accurately uses the laboratory and hospital information systems to manage test orders and specimen or patient information (e.g., order entry, order retrieval, order review, log-in, order cancellation, add-ons, etc.).
7. Transports and delivers laboratory specimens and other designated material or information to the proper destination. Handles each type of specimen per guidelines and maintains all required laboratory documentation.
8. Actively participates in Laboratory Quality Improvement activities such as Requisition Checks, QI Form completion, review of pending logs, etc.
The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
EDUCATION, TRAINING AND EXPERIENCE
- High school diploma/GED or equivalent required.
- Must be familiar with the collection and handling of various types of patient specimens for laboratory testing and the associated clerical functions.
- Training in a formal phlebotomy program which includes a didactic training and clinical experience preferred.
- One year of previous phlebotomy and/or specimen processing experience preferred.
- Excellent patient service and patient relationship skills
- Strong computer skills
- Good interpersonal and communication skills
- Strong attention to detail
Join our team, and you’ll have access to a cutting-edge facility with state of the art technology. You’ll also interact with some of the region's top notch healthcare professionals. You’ll find plenty of opportunities to grow and advance your career.
