Top 16 Help desk manager Jobs in Firestone, Co

Help Desk Support Technician
Prime Data Centers —Denver, CO
- $65,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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6d
IT Account Manager
Lyra Technology Group —Firestone, CO
- $75,000 - $90,000 a year
- Office
- Bachelor's degree
- Organizational skills
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Corporate IT Manager
AMP: AI-Powered Sortation for Waste and Recycling —Louisville, CO
- $115,000 - $144,000 a year
- Hybrid work
- Google Workspace
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Manager, IT Systems Administration & Operations
Crocs Inc (Enterprise) —Broomfield, CO
- $105,000 - $125,000 a year
- Hybrid work
- Computer science
- Azure
- Computer Science
- AD&D insurance
- Disability insurance
Network Support II
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $30.12 - $34.93 an hour
- Full-time
- Pass drug screening
- Mid-level
- Windows
Quick Apply
Senior IT Account Manager
Lyra Technology Group —Firestone, CO
- $75,000 - $90,000 a year
- Office
- Bachelor's degree
- Organizational skills
Quick Apply
IT Helpdesk Technician
STAQ Pharma Inc —Denver, CO
- $60,000 a year
- Full-time
- Computer science
- Data entry
- 1 year
Quick Apply
4d
Technology Operations Manager
REP Fitness —Westminster, CO
- $115,000 - $126,000 a year
- Hybrid work
- 5 years
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Senior IT Support Lead
Atom Computing —Boulder, CO
- $80,000 - $110,000 a year
- Full-time
- Google Workspace
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Senior IT Manager
Exxel Outdoors —Broomfield, CO
- $105,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Senior IT Manager
Exxel Outdoors LLC —Broomfield, CO
- $105,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
ITM Services Support I
MERITRUST CREDIT UNION —Broomfield, CO
- $22.89 - $28.61 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Wellness program
- Paid holidays
Technology and Innovation - OneStream Manager
Riveron —Denver, CO
- $113,000 - $138,000 a year
- Full-time
- Oracle
- Finance
- Bachelor's degree
- Health insurance
- Dental insurance
4d

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IT Account Manager
Lyra Technology Group —Firestone, CO
Maintain technical awareness across managed client environments. Familiarity with IT services, MSP environments, or technical support workflows is strongly…
$75,000 - $90,000 a year
Quick Apply
Senior IT Account Manager
Lyra Technology Group —Firestone, CO
Maintain technical awareness across managed client environments. Familiarity with IT services, MSP environments, or technical support workflows is strongly…
$75,000 - $90,000 a year
Quick Apply

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Help Desk Support Technician

Prime Data Centers -
Denver, CO

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Job Details

Full-time
$65,000 a year
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Cloud identity and access management (IAM)
IT user and group management
Enterprise software
Incident management software
Microsoft Exchange
Windows
Microsoft Office
Driver's License
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Azure AD
macOS administration
Collaborative technology platforms
SharePoint
macOS
Access control management
VPN management
Ticketing system technical support
Identity & access management

Full Job Description

About Prime Data Centers

Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.

About the role

Help Desk Support Technician

The Help Desk Support Technician is the first line of technical support for Prime Data Centers employees across on-site and remote locations. This role handles day-to-day hardware, software, and connectivity issues that keep our operations running across Denver headquarters and remote company facilities. The ideal candidate brings strong technical skills, a customer-first attitude, and the discipline to work independently in a fast-paced, mission-critical environment.

What you'll do

Technical Support & Troubleshooting

Serve as primary point of contact for Tier 1 and Tier 2 support via phone, email, chat, and in-person
Diagnose and resolve issues with Windows and macOS endpoints, Microsoft 365 apps, printers, peripherals, and VoIP phones
Provide remote troubleshooting for distributed and work-from-home employees using remote desktop tools
Escalate complex issues to senior IT staff with thorough documentation of all diagnostic steps taken

Endpoint Deployment & Configuration

Image, configure, and deploy laptops and desktops to company security baselines
Enroll devices in MDM platforms; apply compliance profiles and security policies
Install, license, and configure business applications for end users
Coordinate with vendors for procurement, warranty claims, and equipment returns

Access & Identity Management

Provision, modify, and deprovision accounts in identity management platforms and connected SaaS applications
Manage role-based access to business systems, shared mailboxes, distribution lists, and collaboration tools
Reset credentials and manage MFA enrollment across supported authentication platforms

Enforce least-privilege principles; assist with periodic access reviews
Ticketing & Documentation
Log all requests, incidents, and changes in ITSM with accurate categorization, priority, and resolution notes
Monitor open queues to maintain SLA compliance; communicate status updates proactively to users
Author and maintain knowledge base articles, how-to guides, and runbooks to enable self-service

Asset Management

Maintain an accurate IT asset inventory covering hardware, software licenses, and peripherals
Track device lifecycle from procurement through secure decommission and data destruction
Conduct periodic physical audits across company sites to reconcile records

Onboarding & Offboarding

Execute new-hire IT setup end-to-end: accounts, device provisioning, application access, and orientation
Complete offboarding tasks including account suspension, device retrieval, and access revocation within defined SLA windows
Coordinate with HR and department managers to ensure checklists are completed accurately and on schedule

Networking & Infrastructure Support

Troubleshoot end-user connectivity issues: VPN, Wi-Fi, IP conflicts, and DNS/DHCP
Assist the network team with patch panel management, switch port assignments, and conference room AV
Support physical infrastructure tasks at company facilities during site visits

Security & Compliance

Ensure endpoints are enrolled and compliant with EDR and Vulnerability management
Escalate security alerts per the company Incident Response procedure
Support compliance evidence collection in Vanta and assist with periodic access reviews

Qualifications

Required

2+ years of hands-on helpdesk or desktop support experience in an enterprise environment
Proficiency with Windows 10/11 and macOS administration
Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Working knowledge of directory services and identity management platforms (e.g., Active Directory, Azure AD)
Familiarity with ITSM ticketing systems (Halo, ServiceNow, Jira, or similar)
Basic TCP/IP networking knowledge (DNS, DHCP, VLANs, VPN)
Experience deploying and supporting endpoint security agents
Valid driver’s license; ability to travel up to 30% to other company sites as needed
Ability to lift and carry IT equipment up to 50 lbs
Strong written and verbal communication skills

Preferred

CompTIA A+, Network+, or Security+ certification
Microsoft 365 Certified: Modern Desktop Administrator Associate
Experience with MDM platforms and automated device enrollment solutions
PowerShell scripting for automation and bulk administration tasks
Experience in a data center or colocation environment

Work Environment & Physical Requirements

This is a full-time, on-site position based in Denver, Colorado, working Monday through Friday during standard business hours. The technician will work in both standard office environments and active data center floors with raised flooring, elevated noise levels, and temperature-controlled conditions. Up to 30% travel may be required on an as-needed basis to support other company sites. The technician should also be available for off-hours support on an as-needed basis, including occasional assistance with scheduled maintenance windows or urgent incidents outside of standard business hours.

Benefits

Competitive salary range of $65k base with a performance bonus program
100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
A dollar-for-dollar 401k match up to a 4% that is fully vested upon enrollment
Over 4-weeks of accumulated Paid Time Off + Sick time

Applications will be accepted on an ongoing basis.

Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.

#LI-Onsite

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Refine Your Search

help desk manager jobs in firestone, co

Help Desk Support Technician

IT Account Manager

Corporate IT Manager

Manager, IT Systems Administration & Operations

Network Support II

Senior IT Account Manager

IT Helpdesk Technician

Technology Operations Manager

Senior IT Support Lead

Senior IT Manager

Senior IT Manager

ITM Services Support I

Technology and Innovation - OneStream Manager

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