As part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University is seeking a Clinical Operations Coordinator within the office of Counseling and Consultation Services (CCS). Reporting to the Director of Counseling and Consultation Services, this position will promote our Catholic Franciscan mission and identity by providing clinical support and coordination of crisis and emergency intakes, mental health trainings for students, faculty, and staff, topical mental health workshops for students and development of peer health education programming. In addition, this position is responsible for front office management services including serving as the first point of contact for students interfacing with the CCS office, maintaining the Center’s client scheduling system and assisting the director of the center with duties as assigned and related to the Center's mission of providing mental health services for students, outreach, and consultation resources for faculty and staff. This position works collaboratively with many university offices to support the University’s strategic initiatives of the Division of Student Success and Engagement to ensure student wellbeing and success.
Essential Duties and Responsibilities:
Outreach, Consultation and Liaison Services:
- Coordinate and oversee the development, planning, implementation, and evaluation of theory-based and evidence-informed mental health promotion programs
- Provide drop-in topical mental health workshops for enrolled students
- Provide triage assessments and screenings to assist clinical staff in identification of severity and level of client need for clinical intervention
- Create training and orientation videos augmenting counseling center resources for use with students, faculty and staff, and FYS courses
- Manage CCS social media and website content adding updates, mental health resources and listing counseling center events each week.
- Assist with development, coordination and training of peer health education program
- Work collaboratively with other university departments to identify student needs and facilitate clinician involvement in mental health program requests
- Serve on committees as appropriate or as requested by Director of Counseling
Counseling Clinic Office Support Services :
- Provide superior-quality customer service to clients, students, faculty and staff who interact with the CCS office.
- Manage confidential information in a sensitive and ethical manner strictly adhering to HIPPA compliance
- Manage emotionally distressed students and mental health crisis situations in a calm, empathic, respectful,
- Provide counseling center staff trainings and workshops on technology and software for presentations and administrative tasks/reporting data
- Maintain office policies and procedures manual.
- Complete and maintain all client records documentation and client scheduling in appropriate, accurate, and timely manner using counseling center’s electronic management system (EMS).
- Research, create, assemble and coordinate meeting materials for CCS staff
- Maintain inventory of supplies and equipment for programming and general office needs
General Essential Duties:
- Understand and comply with the protocols, policies and procedures of CCS office
- Maintain awareness of current research and best practices in university counseling centers
- Maintain legal, ethical, and moral standards of mental health care using sound judgment and care around client confidentiality and privacy
- Assist on special projects and other duties as required or assigned by CCS Director
- Establish and maintain a positive working rapport with all staff, work as a team member and demonstrate a positive, proactive approach to daily operations
University Expectations:
- Knowledge of and a commitment to the mission of Marian University
- Adheres to Marian University’s policies and procedures
- Shows courtesy and respect in interactions with fellow employees, students subordinates, and supervisors
- Communicates regularly with supervisor about Department issues
- Meets department productivity standards
- Participates in developing department goals, objective, and systems
- Assists to establish department measurements that align and support the accomplishment of the University’s strategic goals
- Adheres to the department budget
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Master’s degree from an accredited college or university in social work, psychology, counseling, education, or a related mental health field.
- Strong interpersonal skills and ability to maintain sense of calm in crisis management situations
- Strong Oral Communication Skills; effective and engaging presenter for college student population
- Strong written communication skills
- Strong Computer/IT skills including but not limited to Microsoft Office, PowerPoint and EMS platforms
- Ability to understand and adhere to the legal and ethical confidentiality boundaries pertaining to sensitive, highly confidential counseling information.
- Strong organizational skills and attention to detail
- Ability to work with diverse groups to maintain effective working relationships with students, staff, faculty and other stakeholders
- Office Management experience preferred but not required
Essential Functions:
Work hours necessary to perform job requirements satisfactorily on a regular basis. Manage absence from work in responsible manner to ensure service to clients, work teams, and coworkers. Comply with Marian University policies and practices and seeking clarification of them when necessary.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use their hands to handle or feel objects, equipment, or controls; and talk or hear. The employee is occasionally required to stand, walk, reach with their hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and States Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
