Top 14 Desktop support analyst Jobs in Fishers, In

IT Systems Support Analyst
Edwards Electrical & Mechanical Inc. —Indianapolis, IN
- $75,000 - $85,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
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IT Systems Support Analyst

Edwards Electrical & Mechanical Inc. -
Indianapolis, IN

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Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Retirement plan

Qualifications

Internal employee customer service
Associate's degree

Full Job Description

IT Systems Support Analyst

Edwards Electrical & Mechanical | Indianapolis, IN

Full-Time | Salaried | Monday–Friday | Full Benefits

Help Keep Our Business Connected

Are you an IT professional who enjoys solving problems, helping people, and working with a variety of technologies?

Edwards Electrical & Mechanical is looking for an IT Systems Support Analyst to join our Home Office team. In this role, you'll provide hands-on technical support for employees across multiple locations, troubleshoot hardware and software issues, assist with technology deployments, and help maintain a reliable and secure IT environment.

If you enjoy working directly with end users, learning new technologies, and making a real impact every day, we'd love to meet you.

Why Join Edwards?

Stable, full-time salaried position
Monday–Friday schedule
Opportunity to work with a wide variety of technologies
Supportive, collaborative IT team
Career growth and professional development opportunities
Comprehensive benefits package
Occasional travel to company locations

What You'll Do

Serve as the first point of contact for employee IT support requests
Diagnose and resolve hardware, software, networking, and communication issues
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals
Create and manage user accounts, permissions, and system access
Perform new employee onboarding and employee offboarding
Deploy software updates, patches, and system upgrades
Manage company mobile devices using Mobile Device Management (MDM) tools
Document support requests and maintain accurate service records
Work with vendors to resolve technical issues when necessary
Train end users and create documentation to improve technology adoption
Travel occasionally to remote offices for IT support and equipment installation

What We're Looking For

Associate degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred)
1–5 years of experience providing end-user technical support
Excellent troubleshooting and problem-solving skills
Strong customer service and communication abilities
Ability to prioritize multiple support requests in a fast-paced environment
Comfortable working independently and as part of a collaborative team

Preferred Technical Experience

Experience with:

Windows 10 & Windows 11
Microsoft 365
Autodesk products
Mobile Device Management (MDM)
iPhones and iPads
Copiers and multifunction printers
Web conferencing platforms
TCP/IP networking
DHCP, DNS, and VPNs
UniFi wireless networking
Meraki security appliances

Benefits

401(k) with Company Match
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Employee Discounts
Referral Program

Why Edwards Electrical & Mechanical?

Technology keeps our teams running, and our IT department plays a critical role in supporting employees across multiple locations. We're looking for someone who enjoys solving technical challenges, building relationships with users, and contributing to a collaborative team environment.

If you're ready to grow your IT career with a company that values teamwork, innovation, and exceptional customer service, we'd love to hear from you.

Edwards Electrical & Mechanical is an Equal Opportunity Employer.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years of experience do you have providing IT help desk or desktop support?
Have you managed user onboarding/offboarding and account setup?
Which of these technologies have you supported? (Windows, Microsoft 365, Active Directory, VPNs, MDM, networking, printers)
Briefly describe your troubleshooting experience with hardware, software, and networking issues.
Are you able to travel occasionally to company locations as needed?

Work Location: In person

Quick Apply

Refine Your Search

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