Top 16 Technical support analyst Jobs in Fishers, In

Systems Support Analyst
Merchants Bank of Indiana —Carmel, IN
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
2d
Service Desk Analyst:
Braden Business Systems —Fishers, IN
- Full-time
- Windows
- Entry level
- Health savings account
- Paid holidays
Quick Apply
11d
IT Systems Analyst
Arbor Homes —Indianapolis, IN
- Full-time
- Office
- Microsoft Office
- Communication skills
Service Desk Level 1 Analyst (Thursday - Monday 4a-1pm)
Bell Techlogix —Indianapolis, IN
- Hybrid work
- Background check
- Computer literacy
- Writing skills
1d
Help Desk Analyst L1
Zones —Indianapolis, IN
- $24 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
Quick Apply
Service Desk Analyst
Everwise Credit Union —Indianapolis, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
IT Analyst I
Neovia —Greenfield, IN
- From $51,678 a year
- Full-time
- Azure
- Bachelor of Science
- English
Quick Apply
Helpdesk Data Entry Analyst - Indianapolis, IN
Software Technology Inc —Indianapolis, IN
- Communication skills
- Public Health
- Entry level
Quick Apply
Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals
Software Technology Inc —Indianapolis, IN
- $20 an hour
- Mid-level
- Public Health
Quick Apply
IT Asset Analyst
Rehab Medical —Indianapolis, IN
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Dental insurance
Quick Apply
8d
Client Service Analyst
Clinical Architecture —Indianapolis, IN
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
8d

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IT Support Analyst
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A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
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Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 2 support – defined as: anything needing in person & remote support.
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technical support analyst jobs near fishers, in

Systems Support Analyst

Merchants Bank of Indiana -
Carmel, IN

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Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Employee stock ownership plan

Qualifications

Project reporting
Endpoint Security
Knowledge management
Customer communication
Content creation for technical audiences
Microsoft Outlook
Procedural guides
Microsoft Exchange
Public Cloud
Windows
User training (technical support)
Help files
Patch management
Internal employee customer service
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
Microsoft Teams
SharePoint
Customer service knowledge base
Managing projects
Online help documentation
Developing technical user guides
Intune
Ticketing system technical support

Full Job Description

Description:

The Systems Support Analyst will independently provide tier 1 and tier 2 support to internal end-users and assist the Manager with tier 3 and project work. Strong communication and excellent customer service are equally important to technical skill and experience. The ideal person will deliver timely solutions the first time while leaving excellent impressions with users.

Requirements:

Independently maintain the help desk ticketing system, working tickets and maintaining timely, informative customer communication.
Provide continued project updates to department managers.
Assist the Systems Support Manager with project work as needed and available.
Create/Update technical documentation and how-to's for end users.
Perform other duties as assigned.

Expected Experience, Skills and Education

Requires at least 3-5 years of progressive IT support experience in a corporate environment, including help desk, systems support, or Microsoft 365 administration.
Must have strong troubleshooting and problem-solving skills with the ability to independently resolve complex end-user, endpoint, Microsoft 365, and access-related issues.
Must have experience supporting Windows 11 Pro/Enterprise, Microsoft 365, Exchange Online, Microsoft Entra ID, Intune, OneDrive, SharePoint, Teams, and related cloud services.
Experience with email migrations preferred, including Exchange Online mailbox migrations, Outlook profile troubleshooting, shared mailboxes, distribution groups, mail flow, and permissions.
Hands-on experience with Microsoft Intune / Endpoint Manager preferred, including device enrollment, compliance policies, configuration profiles, application deployment, endpoint security settings, mobile device management, and Windows Autopilot.
Familiarity/Experience with Windows Server environments, Active Directory, Group Policy Administration, security groups, NTFS permissions, printer management, and basic server administration preferred.
Experience using PowerShell, scripting, or automation tools to support Microsoft 365 administration, user and group management, application deployment, reporting, and operational efficiency preferred.
Must have a solid understanding of security and cybersecurity fundamentals, including MFA, Conditional Access, endpoint security, patching, phishing awareness, and secure access practices.
Basic-to-intermediate network troubleshooting experience preferred, including VPN, Wi-Fi, DNS, DHCP, TCP/IP, and remote connectivity.
Must demonstrate experience with end-user training and the ability to explain technical concepts in a clear, professional, and user-friendly manner.
Must be able to create and maintain clear technical documentation, including SOPs, knowledge base articles, how-to guides, troubleshooting steps, and support runbooks.
Must have the ability to participate in and lead assigned IT projects through completion, including migrations, hardware refreshes, software deployments, endpoint management initiatives, and process improvements.
Must be able to work both independently and collaboratively in a team environment with minimal day-to-day direction once trained.
Bachelor’s degree from an accredited institution required; equivalent technical experience may be considered where appropriate.
Preferred IT certifications include CompTIA A+/Network+/Security+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Administrator, Azure/Entra ID certifications, and/or Cisco certifications.

Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more.

About Merchants

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here.

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technical support analyst jobs in fishers, in

Systems Support Analyst

Service Desk Analyst:

IT Systems Analyst

Service Desk Level 1 Analyst (Thursday - Monday 4a-1pm)

Help Desk Analyst L1

Service Desk Analyst

IT Analyst I

Helpdesk Data Entry Analyst - Indianapolis, IN

Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals

IT Asset Analyst

Client Service Analyst

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