Top 7 Senior customer service representative Jobs in Fishers In

Sr. Customer Service Analyst
Delta Faucet Company —Indianapolis, IN
- $56,900 - $89,320 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Microsoft Office
- Tuition reimbursement
Sr. Manager, Information Management Services
Copyright Clearance Center —Indianapolis, IN
- $95,000 - $105,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Customer Care Specialist I (NextGear Capital)
Cox Automotive —Carmel, IN
- $16.59 - $24.86 an hour
- 8 hour shift
- Research
- Windows
- High school diploma or GED
- Paid jury duty
- Paid holidays
2d
Senior Customer Service Representative
TruGreen Limited Partnership —Indianapolis, IN
- $31,819 - $58,865 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Sr. Director, Client Services
Kobie Marketing —Indianapolis, IN
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Client Coordinator
Senior Home Companions —Greenwood, IN
- Full-time
- HIPAA
- English
- Mid-level
- Health savings account
- Paid holidays
Quick Apply

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Sr. Customer Service Analyst

Delta Faucet Company -
Indianapolis, IN

Apply Now

Job Details

Full-time
$56,900 - $89,320 a year

Benefits

Tuition reimbursement

Qualifications

Microsoft Excel
Microsoft Office

Full Job Description

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

This position will be Hybrid- 3 days onsite and 2 days remote.

Your Role at Delta Faucet

Do you have strong customer service skills and the ability to make data-backed decisions? Are you interested in analysis & reporting, solving problems on the fly, or making impactful decisions which drive account growth? Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Analyst, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.

Responsibilities

Analyze account activity applying SAP, Excel and Microsoft BI
Make account decisions that drive growth and ease of doing business
Present to management on account trends and activity
Build ad hoc reports to support order management
Use CI to drive reduction in order fill-rate and on-time customer fines
Develop relationships with key cross functional leaders across all channels
Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
Participate in account long and short-term business planning
Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
Lead fines fighting process through fines rebuttals
Ability to conduct multiple tasks while delivering in a timely and accurate fashion

Qualifications

Bachelor’s degree from a 4-year college or university preferred
3+ years of customer service experience; or equivalent combination of education and experience
Systems proficiency SAP – preferred
MS Office - required

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company

Full time

Hiring Range: $56,900.00 - $89,320.00 USD

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish

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senior customer service representative jobs in fishers in

Sr. Customer Service Analyst

Sr. Manager, Information Management Services

Customer Care Specialist I (NextGear Capital)

Senior Customer Service Representative

Sr. Director, Client Services

Client Coordinator

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Company: Delta Faucet Company

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