Title: Vocational Training (VT) Program Support Technician (PST) - #WWRH2015
State Role Title: Admin and Office Spec III
Hiring Range: Starting hourly rate $18/hour comm w/ experience
Pay Band: 3
Agency: Dept for Aging & Rehab Svcs
Location: Wilson Wkfc Rehab Ctn
Agency Website: https://www.wwrc.virginia.gov/
Recruitment Type: General Public - G
About the Agency
Wilson Workforce and Rehabilitation Center provides people with disabilities comprehensive, individualized services to realize personal independence through employment.
About the Position
The Program Support Technician provides essential administrative, data management, and operational support to the Vocational Training (VT) area, including the Work Readiness Program (WRP), with a strong focus on supporting virtual programming and off‑site training partnerships with community colleges, trade schools, and other external training providers. This role ensures accurate participant recordkeeping, smooth program operations, and coordinate communication across both on‑campus and off‑site instructional environments. The position is critical in supporting WWRC’s expanding hybrid training model and strengthening collaborative pathways with external educational partners
Key Responsibilities
- Administrative & Program Support — Serve as the primary administrative support for virtual and off-site programming, coordinating communication between instructors, partners, and participants. Schedule staff meetings, manage virtual meeting logistics, maintain departmental phone lists, schedules, room listings, and intercom details, and support participant involvement in outside programs such as community college, trade school, and hybrid learning. Prepare departmental forms and materials, deliver PA announcements, assist with interview scheduling, and provide ongoing administrative and technical support to instructors and learners in virtual and hybrid environments.
- Records & Data Management — Prepare, scan, and index participant records into DocFinity, including progress reports, completions, terminations, certificates, and credentials. Manage AWARE system activity for more than 170 participants annually by verifying procedure codes, updating statuses, entering program fees, and ensuring accuracy for both on campus and off-site learners. Enter WIOA credentials, certificates, and measurable skill gains (700+ annually), and maintain timely updates to educational goals and documentation required by external partners and virtual coursework.
- Event & Document Production — Support the planning and execution of VT Graduation Ceremonies, including scheduling, communications, programs, diplomas, mailings, facility setup and breakdown, equipment coordination, staffing coverage, interpreters, medical support, and music accompaniment. Assist with rehearsals, ceremony lineups, and briefing materials. Create and format technical documents, reports, and forms using advanced Word and Excel skills.
This is a wage (part-time) position and can’t exceed 1500 hours during their employment year. This position does not include health insurance, retirement or leave.
Minimum Qualifications
Knowledge of: various computer software and techniques (i.e. Excel, Access, Word for Windows, etc.); office policies and procedures; and, proper grammar and punctuation usage.
Skills in: use of word processing and other automated office equipment; multi-line telephones; and, public address system.
Ability to: prioritize and organize work; compose and edit letters and memos; maintain records and files; communicate effectively orally and in writing with public and staff; and, compile and maintain statistical data. Ability to interpret and apply established policies and procedures in the provision of services; to prioritize duties and exercise good judgment following established policy and procedures.
Additional Considerations
Formal secretarial and/or clerical training.
Some years of successful directly related experience.
Special Instructions
This position has been designated a sensitive position under Va. Code § 2.2 1201.1.
A fingerprint based criminal history check will be required of the finalist.
Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact [email protected] for assistance.
Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.
To Apply:
Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. PageUp will provide you with confirmation of receipt when your application and/or résumé are submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Human Resources
Email: [email protected]
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
