Top 4 Customer support & client services managers Jobs in Fishkill, Ny

Customer Service Manager
Uncle Gs Management Corp. —Yorktown Heights, NY
- $66,300 a year
- Full-time
- English
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Client Service Manager
Gallagher —Danbury, CT
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Mgr Horace Mann General Agency Service
Horace Mann —United States
- $66,500 - $92,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
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Customer Service Manager

Uncle Gs Management Corp.
Yorktown Heights, NY

Quick Apply

Job Details

Full-time
$66,300 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
High school diploma or GED
Team development
Retail store experience
Client services experience within retail industry

Full Job Description

Our company is experiencing exciting growth, expanding our footprint, strengthening our brand presence, and continuing to raise the bar for exceptional service. As we build on this momentum, we are seeking a dynamic and experienced Customer Service Manager to join our team immediately. This pivotal role offers the opportunity to shape the customer experience during a time of strategic expansion and innovation.

In this role, you will cultivate strong, lasting relationships with our valued customers by delivering exceptional service and swift resolution of concerns. You will serve as a culture carrier and service champion—driving a positive, solution-oriented environment while overseeing and developing a high-performing team of Customer Service Representatives. Your leadership will directly influence customer loyalty, brand reputation, and operational success.

Key Responsibilities:

Lead, mentor, and coordinate the Customer Service team to consistently deliver outstanding, brand-aligned customer experiences
Champion clear communication, accountability, and engagement to achieve and exceed customer satisfaction goals
Foster continuous professional growth through coaching, feedback, and skill-building initiatives
Identify opportunities to refine customer service processes and policies, driving operational efficiency and service excellence
Oversee accurate and timely processing of internal and customer orders to ensure seamless execution
Collaborate cross-functionally with corporate and store leadership teams to support smooth, unified operations across the organization
Analyze departmental reports and key performance indicators to identify trends, measure performance, and implement strategic improvements
Contribute to broader store and company initiatives that support our continued growth and success

What We’re Looking For:

High School Diploma or equivalent required
Minimum of 4 years’ experience in a customer service role within a retail customer-facing environment
A detail-oriented professional with a strong commitment to service excellence
Proven leadership ability with a track record of motivating, developing, and empowering teams
Strong decision-making and problem-solving skills in fast-paced environments
A proactive mindset with a passion for continuous improvement and operational advancement
Excellent communication skills with the ability to collaborate across all levels of the organization
Proficiency in English (speaking, reading, and writing)
Energetic, self-motivated, adaptable, and ready to thrive in a growing, dynamic company

Why Join Us?

We believe our growth is powered by our people. When you join our team, you become part of an organization that values leadership, innovation, and community connection. We reward hard work and dedication with a competitive benefits package that includes:

Medical, dental, and vision coverage, life insurance, LTD, STD, PTO
401(k) retirement savings plan with company match
Generous employee discounts including 50% off lunch and 25% off in-store shopping
A supportive, team-oriented culture where your leadership makes a measurable impact
Opportunities to grow your career alongside a company that continues to expand and evolve

Ready to Lead?

If you’re passionate about service, inspired by leadership, and excited to help shape the future of a growing organization, we invite you to apply today. Join our family and help us continue delivering the exceptional customer experiences our community has come to expect—and deserve.

Working Conditions:

This role involves active movement on hard surfaces and may require bending, reaching, lifting (up to 30 pounds), and other physical activities. You’ll often work in an indoor environment that includes exposure to machinery, temperature variations, and cleaning agents. Safety, awareness, and attention to detail are essential in this fast-paced setting.

Pay: $66,300.00 per year

Quick Apply

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customer support & client services managers jobs in fishkill, ny

Customer Service Manager

Client Service Manager

Mgr Horace Mann General Agency Service

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