Retro Knights Arcade — Leominster, MA
Part-Time
Starting at $20/hour
Quarterly Performance Bonuses
Growth Opportunities
Flexible Scheduling
Help Build One of New England’s Most Unique Gaming Destinations
Retro Knights Arcade is more than a place to play games. We are building a community around retro gaming, tournaments, LAN parties, birthday celebrations, private rentals, themed events, and memorable group experiences.
We are looking for an organized, outgoing, and creative Events Coordinator & Assistant Manager who can take event ideas from concept to completion.
This is not a traditional retail position. You will help create the experiences that bring people into the arcade, keep them coming back, and establish Retro Knights as a destination for gaming events throughout New England.
About the Position
The primary focus of this position is planning, coordinating, promoting, and running events at Retro Knights Arcade.
You will also assist with general arcade operations before, during, and after events.
Key areas of responsibility include:
- Event planning and coordination
- Tournament organization
- Birthday parties and private events
- Community outreach
- Guest experience
- Assistant management
- Event setup and facility readiness
Primary Objectives
Success in this role will be measured by your ability to:
- Develop events that people genuinely want to attend
- Increase tournament and event attendance
- Generate birthday-party and private-event bookings
- Run organized, enjoyable, and profitable events
- Build relationships with local organizations and gaming communities
- Deliver an outstanding experience for guests
- Help events operate smoothly from planning through cleanup
- Identify ways to improve future events based on attendance and guest feedback
Event Planning and Coordination
You will help develop and manage a consistent calendar of events, including:
- Halo tournaments
- Super Smash Bros. tournaments
- Street Fighter and fighting-game tournaments
- Mario Kart tournaments
- Retro gaming competitions
- LAN parties
- Board game nights
- Karaoke nights
- Community gaming nights
- Seasonal and holiday events
- School-vacation events
- Birthday parties
- Corporate and team-building events
- Private arcade rentals
- Gaming clubs and community-group events
Responsibilities include:
- Developing event concepts
- Selecting dates and creating event schedules
- Preparing event plans and estimated budgets
- Coordinating staffing, equipment, food, prizes, and supplies
- Managing registrations and guest communication
- Setting up and breaking down event spaces
- Running events from start to finish
- Keeping events on schedule
- Managing tournament brackets
- Coordinating prizes and awards
- Tracking attendance, revenue, expenses, and guest feedback
- Reviewing results and recommending improvements
Training on tournament platforms such as Start.gg can be provided.
Birthday Parties and Private Events
You will help manage the complete guest experience for birthday parties, private rentals, and group events.
Responsibilities include:
- Responding to event inquiries
- Explaining available packages and options
- Helping guests select the right experience
- Confirming schedules, guest counts, food needs, and special requests
- Preparing the arcade before each event
- Greeting party hosts and guests
- Coordinating event timing and activities
- Serving as the primary contact during the event
- Resolving issues quickly and professionally
- Ensuring the space is cleaned and reset afterward
- Following up when appropriate to encourage reviews and future bookings
Run Our Signature “Gauntlet” Experience
You will help operate Retro Knights Arcade’s custom Gauntlet Challenge.
Groups compete across multiple arcade games while you serve as the Game Master. You will:
- Welcome participants and explain the rules
- Organize teams or individual competitors
- Track scores using a tablet
- Keep the experience moving
- Build excitement and encourage friendly competition
- Resolve scoring or gameplay questions
- Announce results and recognize winners
- Create a memorable experience for every group
Full training will be provided.
Community Outreach and Event Promotion
You will help introduce new audiences to Retro Knights Arcade and build relationships throughout the community.
Responsibilities may include:
- Distributing event flyers
- Connecting with schools, colleges, gaming clubs, and community organizations
- Reaching out to local businesses and employee groups
- Building relationships with tournament organizers and gaming communities
- Identifying partnership and cross-promotion opportunities
- Promoting birthday parties, private rentals, and corporate events
- Coordinating event listings with local calendars and organizations
- Working with the arcade’s marketing team to provide event details, schedules, photographs, and promotional needs
This position does not require managing the arcade’s social-media accounts or producing regular social-media content.
Arcade Operations
Although events are the primary focus, you will also assist with routine arcade operations.
Responsibilities include:
- Opening and closing the arcade
- Operating the register and processing admissions
- Greeting guests and answering questions
- Explaining memberships, events, birthday parties, and private rentals
- Monitoring arcade machines and reporting issues
- Assisting with basic troubleshooting when appropriate
- Managing snacks, drinks, prizes, and event supplies
- Supporting employees during busy periods
- Handling guest concerns professionally
- Helping maintain a safe, organized, and welcoming environment
- Working independently or alongside other team members
Event Budgets and Recordkeeping
Strong organization is essential.
You may be responsible for:
- Preparing proposed event budgets
- Tracking registrations and payments
- Recording event expenses
- Maintaining calendars and planning documents
- Monitoring prize and supply inventory
- Preparing simple post-event summaries
- Tracking attendance and revenue
- Saving receipts and event-related documentation
- Keeping management informed about event progress and concerns
Major expenses and event commitments must receive management approval before they are made.
General Facility Responsibilities
Everyone on the Retro Knights team helps keep the arcade looking its best.
Responsibilities include:
- Event setup and cleanup
- Organizing tables, chairs, decorations, and equipment
- Restocking snacks, drinks, and supplies
- Emptying trash
- Cleaning gaming and party areas
- Resetting rooms after events
- Keeping entrances, walkways, and event spaces organized
- Helping ensure every guest enters a clean and welcoming environment
Technology and AI-Friendly Workplace
Retro Knights Arcade embraces tools that help employees work more efficiently and creatively.
You may use approved technology and AI tools to assist with:
- Brainstorming event concepts
- Preparing event schedules
- Creating checklists
- Drafting event descriptions
- Organizing tournament formats
- Developing outreach ideas
- Preparing budgets and planning documents
- Improving guest communication
- Reviewing event results
Training and access to approved tools may be provided.
Who We’re Looking For
We are more interested in attitude, reliability, and organizational ability than a perfect résumé.
The ideal candidate is:
- Passionate about gaming and events
- Friendly, confident, and outgoing
- Dependable and punctual
- Highly organized
- Comfortable speaking with groups
- Able to manage several details at once
- Calm when plans change
- Self-motivated
- Creative and willing to suggest new ideas
- Comfortable taking ownership of an event
- Available during evenings and weekends
- Interested in helping grow a developing business
Experience with any of the following is helpful:
- Event planning
- Tournament organization
- Birthday parties
- Private-event coordination
- Hospitality
- Retail or entertainment venues
- Customer service
- Community outreach
- Start.gg or tournament brackets
- Canva or basic promotional design
- Staff coordination
- Budget tracking
- Gaming communities
Schedule
This is a part-time position to start.
The schedule will be based largely around:
- Evenings
- Weekends
- Tournaments
- Birthday parties
- Private bookings
- Seasonal and special events
Additional hours and responsibilities may become available as the arcade continues to grow.
Weekend availability is strongly preferred.
Compensation and Benefits
- Starting pay of $20 per hour
- Quarterly performance-bonus opportunities
- Performance incentives tied to measurable event results
- Flexible scheduling
- Free arcade admission
- Free tournament entry
- Free employee meals during qualifying shifts
- Employee discounts on snacks and drinks
- Friends-and-family admission discount
- Opportunity to advance into an Events Manager, Operations Manager, or General Manager position
- Opportunity to help build one of New England’s most unique gaming destinations
Performance Bonuses
Quarterly bonuses may be based on measurable results such as:
- Tournament attendance
- Number of successfully completed events
- Birthday-party and private-event bookings
- Event revenue and profitability
- Repeat bookings
- Guest satisfaction and reviews
- Community partnerships
- Event organization and reliability
- Overall contribution to the growth of the arcade
What Success Could Look Like
After six months, a successful Events Coordinator might be:
- Running organized weekly or monthly tournaments
- Attracting 20–40 or more guests to established events
- Maintaining a consistent and varied event calendar
- Increasing birthday-party and private-event bookings
- Running the Gauntlet experience independently
- Building relationships with schools, businesses, clubs, and gaming groups
- Developing events that become recurring Retro Knights traditions
- Becoming a recognizable and trusted host for Retro Knights events
- Helping establish Retro Knights as one of New England’s leading retro-gaming destinations
Application Question
Along with your résumé, please answer the following question in one page or less:
If you were given a $500 budget to create and promote one event at Retro Knights Arcade, what event would you organize, how would you run it, and how would you attract attendees?
There is no single correct answer. We want to understand how you think, organize an event, solve problems, and create an experience people would be excited to attend.
Pay: From $20.00 per hour
Benefits:
Work Location: In person
