Data Entry & Claims Preparation
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Independently enters, updates, and maintains information in internal databases and systems with a high degree of accuracy, completeness, and efficiency.
- Reviews and verifies information prior to entry and independently addresses routine discrepancies or missing information using established resources and procedures.
- Prepares completed claims and related materials for mailing by reviewing, collating, sorting, and placing materials in assigned mail bins.
- Independently manages assigned workload while consistently meeting established productivity, accuracy, quality, and timeliness expectations.
Data Quality & Integrity
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Monitors entered information for accuracy and completeness and independently corrects routine data entry errors.
- Researches discrepancies using available systems, resources, and procedures and determines when additional review or escalation is necessary.
- Ensures data is entered and maintained in accordance with established standards, processes, and requirements.
- Maintains confidentiality and consistently follows established data security and privacy requirements.
- Maintains proficient knowledge of departmental systems, data standards, claims processes, procedures, and workflows.
Team Collaboration & Continuous Improvement
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Collaborates with team members and appropriate internal partners to gather, verify, and update information and support timely processing.
- Shares knowledge and provides guidance to colleagues on established data entry procedures, systems, and resources as needed.
- Identifies recurring data issues, workflow challenges, or opportunities to improve efficiency and data quality and communicates observations to appropriate staff.
- Contributes ideas and feedback that support improvements to data entry procedures, documentation, and departmental processes.
- Assists with cross-training and onboarding activities as needed.
- Performs other duties as assigned.
- High school diploma or equivalent.
- Demonstrated data entry or related experience with the ability to independently manage a broad range of standard data entry responsibilities.
- Strong attention to detail with demonstrated accuracy, organization, and accountability.
- Proficiency with Microsoft Office products and ability to effectively use departmental systems and technology.
- Ability to independently apply established data entry, claims, and departmental procedures.
- Ability to research routine discrepancies, determine appropriate next steps, and recognize when escalation is necessary.
- Ability to handle confidential and sensitive information with discretion.
- Strong communication and collaboration skills.
- Demonstrated reliability in managing workload, meeting deadlines, and maintaining established performance expectations with limited guidance.
- Ability to consistently meet and maintain established departmental expectations for productivity, accuracy, quality, and timeliness.
- Three or more years of data entry, administrative, claims, health care, health insurance, or related experience.
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Keyboarding proficiency of 55 WPM or greater with at least 97% accuracy.
- 10-key proficiency of 10,000 KPH or greater with a high degree of accuracy.
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Experience in a health care or insurance environment.
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Experience with claims processing, data entry, or workflow management systems.
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Familiarity with applicable data privacy and confidentiality requirements.
- Prolonged periods of sitting and working at a computer.
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Frequent hand and finger use for keyboarding and document handling.
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Visual ability to read information on a computer screen and printed documents.
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Occasional standing, walking, bending, and reaching during document preparation or filing tasks.
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Ability to lift and carry mail trays, file boxes, or materials weighing up to 15 pounds.
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Work is typically performed in a standard office environment or hybrid setting, with moderate noise levels and regular use of standard office equipment.
The Data Entry Associate II supports The Alliance by independently entering, updating, and maintaining information used in claims processing and related operations with a high degree of accuracy, efficiency, and accountability.
This role independently manages the full scope of standard data entry and claims preparation responsibilities, identifies and resolves routine data issues, and ensures information meets established quality and processing standards. The Data Entry Associate II also contributes knowledge and feedback that support consistent processes, data integrity, and efficient service delivery.
At The Alliance, our mission is helping employers self-fund smart. We serve as the voice for self-funded employers who want more control over their healthcare costs and who believe that affordable, high-quality care should be accessible to everyone.
Along with the satisfaction you’ll receive from working with a mission-driven organization, you’ll join a humble, lively, and hard-working group of people. The Alliance is home to a highly collaborative, creative, and dedicated bunch; you’ll feel our warm friendliness, be fueled by our inspiring passion, and find support from us when you need it, too.
