Top 237 Remote senior customer service Jobs in Five Points Oh

Central Intake Admissions Specialist
Otterbein SeniorLife —Springboro, OH
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Health insurance
Quick Apply
Accounting Assistant
CPN Legal —Cincinnati, OH
- $23 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
9d
Senior Staff / Senior Cloud Engineer (Clearance Required)
SciTec —Dayton, OH
- $114,000 - $174,000 a year
- Full-time
- Computer Science
- 5 years
- System design
- Profit sharing
- Paid parental leave
Quick Apply
AWS AI Engineer / USC and GC Candidates can ONLY Apply
Hudson Manpower —Ohio
- Full-time
- Remote
- 7 years
- System design
- English
- Profit sharing
- Paid training
Quick Apply
Senior Transmission Line Engineer
Leidos —Ohio
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- Civil engineering
- System design
- Supervising experience
- Referral program
Senior Transmission Line Engineer
Leidos —Ohio
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- System design
- Office
- Continuous improvement
- Relocation assistance
- Referral program
Senior Transmission Line Engineer
Leidos —Ohio
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- System design
- Office
- Continuous improvement
- Relocation assistance
- Referral program
Senior Transmission Line Engineer
Leidos —Ohio
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- System design
- Office
- Continuous improvement
- Relocation assistance
- Referral program
Lead Transmission Line Engineer
Leidos —Ohio
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Sr. Principal AWS Cloud Architect – On Site at Wright Patt (TS/SCI)(AHT)
Northrop Grumman —Wright-Patterson AFB, OH
- $129,300 - $193,900 a year
- Overtime
- Azure
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
Lead Transmission Line Engineer
Leidos —Ohio
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Lead Transmission Line Engineer
Leidos —Ohio
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Lead Transmission Line Engineer
Leidos —Ohio
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Director, Workforce Management, Customer Experience & Quality
EVERSANA —Mason, OH
- $105,000 - $120,000 a year
- Full-time
- Remote
- Master's degree
- 8 years
- Bachelor's degree
Quick Apply
1d
Dental Network Specialist
Medical Mutual of Ohio —Dayton, OH
- Hybrid work
- HIPAA
- Mid-level
- Office
- Health savings account
- Disability insurance
8d
Director of Central Intake
Otterbein SeniorLife —Springboro, OH
- Nursing
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
SENIOR EXECUTIVE ASSISTANT
Air Transport Services Group Inc —Wilmington, OH
- $70,000 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Health insurance
Quick Apply
Accounts Payable Specialist
Life Enriching Communities —Loveland, OH
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
5d
Human Resources Director
ITW Global Brands —Hamilton, OH
- $130,000 - $150,000 a year
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Parental leave
Sr. Virtual Utilization Review Specialist
Ensemble RCM LLC —Blue Ash, OH
- $32.65 - $53.00 an hour
- Full-time
- Nursing
- RN License
- Customer service
- Tuition reimbursement
2d

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remote senior customer service jobs near five points oh

Central Intake Admissions Specialist

Otterbein SeniorLife -
Springboro, OH

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Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer communication
Skilled nursing facility experience
Long-term care facility experience
High school diploma or GED

Full Job Description

Summary

The Central Intake Admissions Specialist works with a sense of urgency as part of a collaborative team to support census growth through effective referral management and admissions coordination. This position develops and maintains relationships with referral sources and community leadership while evaluating referrals for clinical appropriateness and financial viability. The Central Intake Admissions Specialist serves as a key resource throughout the admissions process and works to ensure timely communication, accurate documentation, and exceptional customer service.

Primary Duties and Responsibilities

Retrieve and respond to referrals from referral platforms and referral sources in a timely manner.
Enter referral information into the Customer Relationship Management (CRM) system, including demographic, insurance, and supporting documentation.
Evaluate referrals for clinical appropriateness and financial viability utilizing established admission criteria and processes.
Develop and maintain positive working relationships with referral partners, hospitals, physicians, case managers, and internal stakeholders.
Communicate referral information and admission opportunities to the Health Care Navigator and appropriate community leadership.
Complete or coordinate completion of patient assessments for potential admissions.
Collaborate with community leadership regarding referrals requiring additional review or consideration.
Obtain prior authorizations and verify payer requirements for admissions as appropriate.
Ensure long-term care admission workflows are followed in accordance with organizational standards.
Obtain or complete required pre-admission documentation, including PASRR and other regulatory requirements.
Complete sex offender screenings and other required admission reviews.
Maintain waitlists and communicate admission status updates as appropriate.
Ensure referral documentation, discharge information, and supporting records are uploaded and maintained within the CRM system.
Monitor referral response times and facilitate timely communication between referral sources and communities.
Communicate community admission capabilities, bed availability, and special considerations to referral partners and internal teams.
Coordinate admission notifications and communications with appropriate departments.
Verify and update demographic and insurance information as needed.
Generate admission agreements and ensure completion within established timelines.
Complete required reports, trackers, and documentation related to admissions and referral management.
Support new business follow-up efforts through virtual outreach and communication platforms.
Analyze referral activity, conversion trends, payer mix, and census-related data to identify opportunities for improvement.
Utilize CRM systems and reporting tools to monitor referral activity and support census development initiatives.
Participate in departmental meetings, training programs, and process improvement initiatives.
Perform other duties as assigned.

This job description is not meant to be an exhaustive list of duties or responsibilities and may change over time based on the strategy and needs of the organization.

Experience & Qualifications

High School Diploma or GED required.
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred.
Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred.
Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance.
3-5 Years experience in skilled nursing facility required. Experience in multi-site/central intake preferred.
Proficient with Microsoft Office applications, including Outlook, Word, Excel, and Teams.

Skills & Characteristics

Ability to establish and maintain positive working relationships with referral partners, residents, families, healthcare professionals, and internal team members.
Strong verbal, written, and interpersonal communication skills.
Demonstrated customer service skills with a commitment to responsiveness and follow-through.
Strong organizational skills and attention to detail.
Ability to prioritize multiple responsibilities and meet established deadlines in a fast-paced environment.
Ability to analyze information and make sound decisions regarding referral and admission opportunities.
Accurate data entry and documentation skills.
Skilled in conflict resolution, critical thinking, and problem-solving.
Flexible and adaptable to changing priorities and organizational needs.
Ability to work independently and collaboratively as part of a team.
Recognize and uphold the autonomy, dignity, and rights of all elders and residents.
Communicate a sense of caring, concern, respect, and dignity in all interactions.

Work Environment

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. Flexibility for remote work according to organizational policies
Travel for meetings, industry conferences and partnerships, as needed
Be able to meet the following physical requirements, with or without reasonable accommodation:
Occasionally lift and move objects weighing up to 10 pounds.

BENEFITS

Health & Wellness

Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support

Financial Security

401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection

Growth & Development

University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Central Intake Admissions Specialist at Otterbein!

Quick Apply

Refine Your Search

remote senior customer service jobs in five points oh

Central Intake Admissions Specialist

Accounting Assistant

Senior Staff / Senior Cloud Engineer (Clearance Required)

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Senior Transmission Line Engineer

Senior Transmission Line Engineer

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Senior Transmission Line Engineer

Lead Transmission Line Engineer

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Dental Network Specialist

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