Top 9 Helpdesk coordinator Jobs in Fl

Helpdesk Coordinator
Florida Tech —Melbourne, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
Helpdesk Coordinator
PerfectLaw Software —Miami, FL
- Multiple hires
- 5 years
- Research
- Mid-level
Helpdesk Team Lead / Senior Support Technician
Technogroup Inc —Pompano Beach, FL
- $70,000 - $85,000 a year
- Full-time
- Azure
- Windows
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Group Rooms Coordinator | Reservations | Full Time
Omni Hotels & Resorts —Amelia Island, FL
- Full-time
- Microsoft Excel
- Mid-level
- Organizational skills
Quick Apply
Service Support Specialist
Dynamic Visual Solutions —Pompano Beach, FL
- From $22 an hour
- Weekends as needed
- Heavy lifting
- Inventory management
- English
- Paid holidays
- Health insurance
Quick Apply
Support Associate
Frette —Bal Harbour, FL
- $21 an hour
- Weekends as needed
- Google Workspace
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
9d
Insurance Account Coordinator
BFL Solutions —Sunrise, FL
- $48,000 - $55,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- Writing skills
- Disability insurance
- Vision insurance
Quick Apply
13d
Direct Support Professional (DSP)
True Helps Home Care —Orange County, FL
- Background check
- CPR Certification
- Clean driving record

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IT Support Engineer
AdvanTech —Gainesville, FL
Our engineers start hands-on and are encouraged to develop specialties aligned with their strengths, whether in infrastructure, networking, VoIP, automation,…
$50,000 - $70,000 a year
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Onsite IT Technician
Advent Christian Village —Live Oak, FL
1 or more years' experience in IT support, help desk, or technical support roles helpful. Install, change, upgrade, and configure hardware and software…

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Human Resource Coordinator
Romanoff Group of Companies —Gahanna, OH
Preferred: Bachelor’s degree in human resources, Business Administration, or related field required. Maintains compliance with federal, state, and local…
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3d
Administrative Coordinator
Central State University —Wilberforce, OH
Manage incoming and outgoing telephone and email communications. Performs various clerical duties as required, including logging and routing incoming mail.

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Helpdesk Coordinator

Florida Tech -
Melbourne, FL

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Job Details

Full-time

Qualifications

Customer communication

Full Job Description

As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient operation and excellent customer service. Your role will involve handling inquiries, troubleshooting issues, and coordinating resolutions to ensure minimal downtime and maximum productivity.

Responsibilities Include:

Supervise the daily activities of the helpdesk team.
Assign tasks and ensure timely resolution of user issues
Monitor helpdesk tickets and prioritize based on urgency and impact
Maintain accurate records of all helpdesk interactions and resolutions
Provide first-level support and troubleshooting for hardware, software, and network issues
Escalate unresolved issues to the appropriate IT support teams
Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
Serve as the primary point of contact for users seeking technical assistance
Assist Helpdesk Agents to deliver prompt and professional responses to user inquiries
Ensure high levels of customer satisfaction through effective communication and follow-up
Develop and maintain user guides, FAQs, and knowledge base articles. Conduct training sessions for agents tier 1 helpdesk requirements
Collaborate with IT team members to resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives

Requirements Include:

Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
Minimum 2–5 years of experience required in area of expertise
Proven work experience as a Helpdesk Coordinator or similar role.
Strong knowledge of IT systems and applications.
Excellent troubleshooting skills and problem-solving abilities.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Exceptional customer service and communication skills.
Attention to detail and ability to follow through on tasks.
Certification in IT or related field (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
Experience with helpdesk software (e.g., ServiceNow, Zendesk) preferred.

Equal Opportunity

Florida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email [email protected], or +1 321-674-7153; or to the U.S. Department of Education Office for Civil Rights.

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.

Annual Security & Fire Safety Report

The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations.

Florida Tech’s 2025 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus.

The numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities.

The report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information.

You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following website 2025 Annual Security and Fire Safety Report.

Official Transcripts

Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).

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helpdesk coordinator jobs in fl

Helpdesk Coordinator

Helpdesk Coordinator

Helpdesk Team Lead / Senior Support Technician

Group Rooms Coordinator | Reservations | Full Time

Service Support Specialist

Support Associate

Insurance Account Coordinator

Direct Support Professional (DSP)

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