IT Service Engineer II
Executech —Flagstaff, AZ
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
12d
Senior Controls Engineer
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- Full-time
- Background check
- Pass drug screening
- Office
Technical Program Manager, R&D
Graco —Flagstaff, AZ
- $93,800 - $164,200 a year
- Full-time
- 7 years
- Bachelor of Science
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- $51,085 - $73,434 a year
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- Full-time
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- Full-time
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- Full-time
- Mid-level
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- Overtime
- Writing skills
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- Driver's License
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U.S. Navy —United States
- $98,500 - $118,000 a year
- Full-time
- Background check
- Engineering
- Office
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- Health insurance
Junior Electrical Project Engineer - Data Center Construction
VADD Construction Services —United States
- Full-time
- Up to 50% travel
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- Engineering
- Paid holidays
- Health insurance
Quick Apply
Principal Radiation Effects Engineer
VERUS RESEARCH LLC —United States
- $140,000 - $190,000 a year
- 8 hour shift
- Master's degree
- Analysis skills
- Bachelor's degree
- Relocation assistance
- Health insurance
Quick Apply
Project Engineer - Bridges
Martinus Rail —United States
- $115,000 - $135,000 a year
- Full-time
- 7 years
- 6 years
- Construction site
- Health savings account
- Health insurance
Quick Apply
6d
Senior DevOps Engineer – Data Engineering
innoVet Health, LLC —United States
- From $140,000 a year
- Full-time
- Remote
- HIPAA
- SQL
- AWS
- Health insurance
- Dental insurance
Quick Apply
11d
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BCP Engineers & Consultants —United States
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- Overtime
- Background check
- 5 years
- Ability to climb stairs
Quick Apply
IBM Verify IAM Engineer(Mid-level) REMOTE, USA
Novacoast Staffing Services —United States
- $40 - $60 an hour
- Contract
- Remote
- Mid-level
- 3 years
- Linux
- Health savings account
- Health insurance
Quick Apply
Lead Engineer
GenServe LLC —United States
- From $120,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Engineering
- Paid holidays
- Health insurance
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2d
Automation and Controls Engineer (no visa sponsorship available)
Proactive Global —United States
- From $100,522 a year
- Full-time
- Remote
- Microsoft Excel
- Management
- Engineering
- Profit sharing
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Quick Apply
Software Architect
CGI Group, Inc. —United States
- $57,100 - $154,300 a year
- Azure
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- 8 years
- Paid parental leave
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6d
Principal Capital Project Engineer I
Ajinomoto Foods North America —United States
- $155,000 - $165,000 a year
- Full-time
- Bachelor of Science
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- 3 years
8d
Junior Solutions Engineer - Contact Center
CBE Companies, Inc. —United States
- $54,000 - $60,000 a year
- Full-time
- Remote
- Background check
- Computer Science
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- Health insurance
- Dental insurance
Quick Apply

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controls engineer jobs near flagstaff, az

IT Service Engineer II

Executech -
Flagstaff, AZ

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
12 days ago

Qualifications

Endpoint Security
SSO
Cloud identity and access management (IAM)
Knowledge management
Customer communication
IT user and group management
Tooling
Technical documentation
Triage
Coaching
Mid-level
Incident Escalation
Job shadowing (employee development activity)
Managing clients in a customer support role
Cloud service support
Continuous improvement
Decision making
Incident management operations support
Customer support ticket management
Mentoring
Vendor communication
Microsoft Teams
SharePoint
Data backup
Customer service knowledge base
MFA
UEM
Cross-functional collaboration
Escalation handling
Standard operating procedures (SOPs)

Full Job Description

Role Summary

The Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.

Key Responsibilities

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage additional resources.
Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.

Typical Work Scope (Examples)

Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.

Performance Expectations (KPIs)

SLA compliance:

90% (rolling 90-day).
97% positive (rolling 90-day).
Utilization: 90% utilization target.
80% billable efficiency (rolling 90-day).
Ticket quality: meets documentation/time-entry standards; participates in QA audits.
90/100 (< 85/100 triggers coaching plan).

Skills & Experience

2–5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).

Certification Expectations

Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
(Equivalent experience may be considered where appropriate.)

IMPACT Expectations

Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
Client-Centric: manage expectations with proactive updates and clear next steps.
Teamwork: share knowledge; mentor; contribute constructively to execution improvements.

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Refine Your Search

controls engineer jobs in flagstaff, az

IT Service Engineer II

Senior Controls Engineer

Technical Program Manager, R&D

Stationary Engineer OR Stationary Engineer, Intermediate

District Engineer- Flood Control District (0526)

District Engineer- Flood Control District (0526)

Engineering Supervisor - Community Development (0526)

Engineering Supervisor - Community Development (0526)

Military Service - U.S. Navy, Nuclear Engineer

Junior Electrical Project Engineer - Data Center Construction

Principal Radiation Effects Engineer

Project Engineer - Bridges

Senior DevOps Engineer – Data Engineering

Industrial Electrician with Automation

IBM Verify IAM Engineer(Mid-level) REMOTE, USA

Lead Engineer

Automation and Controls Engineer (no visa sponsorship available)

Software Architect

Principal Capital Project Engineer I

Junior Solutions Engineer - Contact Center

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Role Summary

Key Responsibilities

Typical Work Scope (Examples)

Performance Expectations (KPIs)

Skills & Experience

Certification Expectations

IMPACT Expectations

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