Safety Statement
This is a safety-sensitive position subject to the rules and regulations of the Drug and Alcohol Policy and the required testing policy per the Federal Transit Administration (FTA) and Arizona Department of Transportation (ADOT). The incumbent is required to fully comply with all operational safety rules and regulations established by Mountain Line.
Job Purpose of a Maintenance and Facility Manager
Under the general direction of the Deputy General Manager of Operations, the Facility and Maintenance Manager provides strategic and operational leadership for all fleet and facilities maintenance functions, ensuring the consistent delivery of safe, reliable, and efficient transit service to both our customers and our employees.
This role is accountable for maximizing fleet availability, enforcing disciplined maintenance practices, and driving measurable performance outcomes through data-informed decision-making and rigorous oversight. The incumbent ensures full compliance with all regulatory requirements while optimizing asset lifecycle management and controlling costs.
The Facility and Maintenance Manager ensures rigorous compliance with all Original Equipment Manufacturer (OEM) standards and Mountain Line maintenance policies, establishing disciplined processes that uphold safety, reliability, and asset integrity. This position leads and develops a high-performing team committed to achieving organizational goals, while safeguarding Mountain Line’s capital investments by maintaining fleet and facilities in a state of good repair consistent with agency expectations.
The role establishes a culture of accountability, safety, and continuous improvement, aligning maintenance operations with service delivery demands and long-term organizational objectives.
Essential Functions and Responsibilities
Leadership & Workforce Accountability
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Leads, directs, and holds accountable all maintenance and facilities staff to meet defined performance expectations and operational goals.
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Establishes clear performance standards; evaluates employee performance; and takes timely corrective action, including coaching, discipline, and development.
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Owns workforce planning, staffing levels, scheduling, and overtime management to ensure alignment with service delivery requirements.
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Builds and sustains a high-performance, safety-focused culture through consistent communication, training, and visible leadership.
Fleet Performance & Service Delivery
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Owns fleet readiness and is accountable for achieving service delivery targets, including vehicle availability, on-time pull-outs, and reduction of road calls.
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Establishes, monitors, and reports key performance indicators such as vehicle availability, miles between road calls, out-of-service time, and missed service attributable to maintenance.
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Conducts ongoing trend analysis of breakdowns, repeat defects, and vehicle performance to proactively address reliability risks.
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Performs root cause analysis of failures and ensures corrective actions are implemented, tracked, and sustained.
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Coordinates closely with Operations to align maintenance execution with service requirements.
Maintenance Programs, Standards & Warranty Oversight
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Ensures rigorous compliance with OEM specifications, warranty requirements, and Mountain Line maintenance standards across all fleet and equipment.
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Develops, implements, and enforces disciplined preventive maintenance inspection programs.
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Conducts analysis of warranty items, component failures, and lifecycle performance to maximize warranty recovery and inform maintenance and replacement strategies.
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Oversees and audits maintenance activities to ensure quality, consistency, and adherence to established procedures.
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Ensures maintenance staff are properly trained, equipped, and executing work in accordance with approved practices.
Facilities & Asset Management
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Directs the maintenance, repair, and lifecycle management of all facilities, equipment, and infrastructure to ensure assets remain in a state of good repair.
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Protects and preserves Mountain Line’s capital investments by maintaining fleet and facilities in a condition that meets established safety, reliability, and performance standards.
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Oversees asset management systems, ensuring accuracy of work orders, asset records, and maintenance history.
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Supports long-term capital planning and infrastructure development using performance data and asset condition assessments.
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Works collaboratively with internal stakeholders and external partners to provide operational oversight and maintenance expertise during the rehabilitation of Mountain Line’s maintenance facility, ensuring outcomes align with operational needs and long-term asset performance.
Inventory & Resource Management
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Establishes and maintains effective inventory management practices to ensure availability of parts and materials while minimizing excess and obsolete stock.
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Controls and monitors inventory levels for parts, tires, lubricants, fuel, and critical components.
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Uses usage trends and demand data to optimize inventory levels, improve turnover, and reduce downtime due to parts availability.
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Ensures inventory systems are accurate, controlled, and aligned with financial and operational requirements.
Safety & Regulatory Compliance
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Establishes and enforces a culture of safety where compliance and safe work practices are non-negotiable.
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Ensures full compliance with all regulatory requirements, including FTA, OSHA, EPA, ADA, and applicable state and local regulations.
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Leads safety initiatives, participates in safety meetings, and ensures hazards and compliance issues are identified and addressed.
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Ensures adherence to environmental requirements and programs, including stormwater, spill prevention, and hazardous materials handling.
Financial & Performance Management
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Develops, manages, and is accountable for maintenance operating and capital budgets.
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Monitors and controls maintenance costs, labor productivity, and resource utilization.
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Uses performance data, cost trends, and operational metrics to drive financial discipline and decision-making.
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Reviews and approves repair estimates, procurement actions, and expenditures to ensure alignment with operational priorities and budget constraints.
Vendor & Contract Management
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Provides oversight and accountability for all maintenance-related vendors and contractors.
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Ensures all third-party work meets Mountain Line standards for safety, quality, timeliness, and cost-effectiveness.
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Monitors vendor performance, enforces contract compliance, and takes corrective action when expectations are not met.
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Ensures proper documentation, verification, and cost control of contracted work.
Continuous Improvement & Operational Discipline
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Drives continuous improvement through performance metrics, trend analysis, and industry best practices.
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Identifies systemic issues and implements sustainable process improvements to enhance reliability, efficiency, and cost control.
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Ensures maintenance operations are executed with discipline, consistency, and accountability across all functions.
Emergency Response & Operational Support
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Leads maintenance response during emergencies, including severe weather events and service disruptions.
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Coordinates with internal teams and external agencies to ensure continuity of operations.
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Ensures readiness of fleet, facilities, and personnel to respond effectively to emergency conditions.
Attendance
This position oversees a full 7-day operations schedule and requires the ability to work beyond standard office hours for early morning, evening, and weekend meetings with employees working those shifts and to respond to emergencies and unexpected changes in operating conditions.
Attendance should be regular and predictable. General employment policies regarding vacation, sick, and unpaid leave apply.
Confidentiality
This position is a key part of the management team and involves sensitive internal information and data of the highest order. By the nature of the position, the Facility and Maintenance Manager must have access to many different plans, policies, and interpretations of policies, human resource issues, and strategies. This position is expected to respect and maintain employee and customer confidentiality.
Knowledge, Skills, and Abilities
Knowledge
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Comprehensive knowledge of facility and bus maintenance operations; preventative maintenance, safety, equipment specifications, and alternative fuel systems and applications.
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Microsoft Office and industry programs like Cummins Engine In-Site program, Cummins Quick Serve, Allison/ Norgon and Asset Management Programs.
Skills & Abilities
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Must have excellent written and verbal communication skills.
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Skills in collaborative problem solving and consensus building.
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Establish policies and procedures and the ability to evaluate program effectiveness.
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Work safely and support a culture of workplace safety.
Working Conditions, Exposure to Risks, and Physical Dangers
Because of the potential exposure associated with the work, incumbents in this job are required to follow all Mountain Line safety procedures, manuals, and guidelines. Additionally, incumbents are required to properly don safety-related clothing, protective hard hats, gloves, footwear, tools and equipment, and other safety-related gear.
Education Requirements:
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Bachelor’s degree in business, public administration, planning, economic development, engineering, or a related field required.
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Master’s degree is strongly preferred.
Similar Work Experience:
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Minimum 10 years prior similar work experience, 5 years of which was in supervisory capacity.
Licenses, Training, and/or Certifications Required:
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Valid Arizona Driver’s License with clean 5-year Motor Vehicle Record (MVR).
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Preferred: CDL class B with passenger endorsement and no air brake restrictions.
Substitution:
Any combination of education, experience, and training that provides the required knowledge, abilities, and skill to perform the duties of the position.
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position may be required to perform any other job-related duties as requested by management.
Mountain Line is an equal employment opportunity employer.
