Working Title: Student Services Specialist - Customer Service Specialist Intermediate
Job Class: Customer Service Specialist, Intermediate
Agency: Minnesota State
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Job ID: 95683
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Location: Pipestone
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Telework Eligible: No. Remote work or hybrid work arrangements are not available for this position.
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Full/Part Time: Part-Time; 37.50 hours per week
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Regular/Temporary: Unlimited
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Who May Apply: Open to all qualified job seekers
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Date Posted: 07/27/2026
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Closing Date: 08/17/2026
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Hiring Agency/Seniority Unit: MN St Colleges & Universities / Southwest TC-Pipestone-AFSCME
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Division/Unit: MnSCU MnWest Pipestone TC / MnSCU MnWest Pipestone TC Clas
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Appointment Type: Unlimited, Part-time
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Work Shift/Work Hours: Days; 8:00 am - 4:30 pm
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Days of Work: Monday - Friday
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Travel Required: No
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Salary Range: $21.12 - $29.73 / hourly
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Classified Status: Classified
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Bargaining Unit/Union: 206 - Clerical/AFSCME
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Work Area: Pipestone campus
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FLSA Status: Nonexempt
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Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position provides exemplary customer services and support to both internal and external constituents and provides timely, accurate, and detailed information to prospective and current students, to help the College reach its enrollment goals. The position requires a strong working knowledge of all service areas of admissions, advising, registration and financial aid and is expected to work collaboratively with all Student Services and Student Support offices on more in-depth inquiries for resolution. The Student Support Specialist requires a high level of professional customer service and knowledge in order to research, investigate, and resolve both simple and complex student issues under minimal supervision, regularly exercising professional judgement and discretion on individual student cases. This includes providing complicated and specialized information regarding policies and procedures in high-pressure, high-volume situations. This position includes additional specialized project work and administrative support, based on the need of Office of Student Services and Enrollment. Administrative support, which may include but is not limited to data entry, management of student files and records. This position has direct responsibility for understanding process from the start of the college application to graduation, which requires extensive knowledge of Minnesota State and Minnesota West policy and procedures, technical skills, and great attention to details.
All employees, on a daily basis, are expected to execute a service commitment to ensure all students are served and have a positive experience.
Serves as the primary customer service liaison within the Office of Student Services and Enrollment.
- Maintains a thorough and comprehensive understanding of the College’s admissions processes, college programs, support services and resources and provides clear and concise responses to requests for information and assistance from external customers.
- Direct students and families to resources needed to navigate the overall college experience.
- Aid with appointment scheduling, online application, financial aid, eServices, and more.
- Use specialized knowledge to provide problem resolution for more difficult or more involved, complicated, and controversial issues. Final answer and resolution of problems frequently require outreach and repeated discussions/interviews with the customer. Follow-up with students or staff as needed to ensure proper resolution of the issue. Exercise initiative in resolving situations not requiring the Dean or Director‘s personal attention - only escalate situations as appropriate. Treat all issues with integrity and confidentiality.
- Serve as front line in financial aid completion, tracking letter completion, loan counseling, and understanding of awarding of aid.
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Educate, guide, and ability to apply state and college policies related to bills, payment, financial aid, code of conduct, grievance, satisfactory academic progress, registration holds, and credit limit.
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Schedule, coordinate, and support group and individual campus visits, tours, and other recruitment events for prospective students and their families.
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Plan, schedule, coordinate, and support graduation and retention activities and events.
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Provide comprehensive support to students, families, employees, campus visitors and external clientele.
Perform quality assurance and administrative support to ensure accurate and timely processing of student records and campus operations.
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Verify, organize, image and maintain the accuracy of data entered into student records using systems such as Workday, ISRS, EAB/Navigate Student Success & Enrollment Success, and Perceptive Content.
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Assist in mitigating student fraud through ID and student information verification.
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Conduct student outreach campaigns and follow-up communications to support application, registration, appointments, and other student requirements while providing professional, accurate, and courteous customer service.
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Provide campus administrative support by managing mail and shipping, maintaining office, event, and student basic needs supplies, and coordinating EMS event scheduling, contracts, and campus event planning.
Business Office Support.
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Provide accounting support to the campus in the form of receipting, and cash management in preparation for deposit.
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Coordinate collections with college business office by identifying student’s deferments, agency funding, etc.
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Trouble shooting errors on student’s accounts and monitor the Department of Finance for electronic funds transfer and process appropriately.
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Reconcile local bank account monthly.
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Sell merchandise in the campus store.
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Other business office functions as assigned.
Other duties as assigned.
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Provide additional support to the Office of Student Service and Enrollment through specialized tasks and projects, such as but not limited to student worker supervision, completing requisitions, uploading receipts, outreach to vendors, etc. and communicating to the college. Participate in work group discussion for mapping business processes, measuring improvement and coordinating work for continuous improvement of processes and procedure related to Student Services and Enrollment. Perform other duties as assigned to ensure the smooth functional of the department and maintain the reputation of the organization as a viable business partner.
- This position requires working on-site at the PIPESTONE campus. Remote work or hybrid work arrangements are not available for this position.
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Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
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Ability to Explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers
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Ability to use word processing, spreadsheet, and other software applications to create, format, edit, print and save a variety of documents, including e-mails, memos, letters, reports, manuals, spreadsheets, tables, charts and graphs.
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Skill in database management sufficient to set up and run basic queries, review, and analyze data, and identify problem areas in areas which may include data, formulas, or security.
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Ability to develop, modify, evaluate and improve administrative support procedures.
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Skill in translating from Spanish to English sufficient to meet students, co-workers, and customer's needs.
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Knowledge of admissions, registration and financial aid procedures and services sufficient to answer student, staff and the public's questions.
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Knowledge of Minnesota West programs, policies, services and procedures sufficient to answer questions asked and refer to other questions appropriately.
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Skilled in using MS Office (Outlook, Word, Excel and Access), on-line chat or instant messaging applications, customer relationship management software, and MinnState's ISRS database.
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Organizational skills sufficient to ensure records are accurate, filed appropriately and retrievable when needed.
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Time management skills sufficient to prioritize work and meet deadlines
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Knowledge of FERPA and Minnesota Government Data Practices Act and the ability to maintain the confidentiality of private information in compliance with laws, policies and procedures.
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Ability to post content created by staff across a variety of social media platforms.
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Ability to travel to offsite locations on occasion.
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Maintain stationary position for extended time
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Ability to move objects weighing up to 10 lbs
In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.
To view the full job posting and to apply please go to: https://minnstate.wd115.myworkdayjobs.com/Minnesota_State_Careers/job/MWST-Pipestone-Campus/Student-Services-Specialist-Customer-Svc-Special-Intermed_JR0000005308
- If you have questions about this position, contact Tricia Bueltel at [email protected] or 507-223-1352.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tricia Bueltel at [email protected] .
Minnesota West Community and Technical College is a student-centered, open-access community and technical college within the Minnesota State Colleges and Universities system. The college provides transfer, occupational and career programs, workforce training, educational outreach and life-long learning opportunities. The College is committed to accomplishing its mission: Dedicated to serving the varied educational needs of our diverse populations in affordable, accessible and supportive settings.
Minnesota West Community and Technical College is a comprehensive community and technical college with five southwestern Minnesota campuses: Canby, Granite Falls, Jackson, Pipestone, and Worthington and learning centers in Luverne and Marshall Minnesota. Students have the opportunity to earn an Associate Degree, Diploma, or Certificate in more than 60 disciplines.
W-hat do Minnesota's State employees have in common?
- A sense of purpose in their work
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Connection with their coworkers and communities
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Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
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Diabetes care
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Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
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Pension plan that provides income when you retire (after working at least three years)
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Employer paid life insurance to provide support for your family in the event of death
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Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
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Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
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Training, classes, and professional development
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Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
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A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
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Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
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Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
