Top 154 Operations supervisor Jobs in Flat Rock, Mi

Contact Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
3d
Production Operations Manager
Confidential —Ann Arbor, MI
- $100,000 - $200,000 a year
- Full-time
- Mentoring
- US work authorization
- In-person
- Health insurance
- 401(k)
Quick Apply
6d
Operations Supervisor - Transportation (Supply Chain/Logistics)
Penske Truck Leasing and Logistics —Flat Rock, MI
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Operations Supervisor
DJ's Landscape Management —Romulus, MI
- $55,000 - $65,000 a year
- Overnight shift
- Clean driving record
- Pass drug screening
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
(Full-Time) Park Operations Supervisor
Huron-Clinton Metroparks —Brownstown, MI
- $81,516 - $90,020 a year
- Weekends as needed
- Clean driving record
- ServSafe
- 5 years
Quick Apply
13d
Operations Manager
SPECIALIZED PACKAGING SOLUTIONS INC —Monroe, MI
- $130,000 - $150,000 a year
- Full-time
- Customer service
- 5 years
- Bachelor's degree
Operations Supervisor
Dayton Freight —Brownstown, MI
- Full-time
- Mid-level
- Recruiting
Quick Apply
1d
Operations Supervisor
Swift Transportation —New Boston, MI
- $50,900 - $61,800 a year
- Full-time
- Management
- Mid-level
- Children
- Paid training
- Employee stock purchase plan
Quick Apply
Warehouse Operations Supervisor
Meijer —Newport, MI
- Full-time
- Microsoft Excel
- Data analysis skills
- Mid-level
- Store discount
- Paid parental leave
22h
Operations Management Trainee
Avis Budget Group —Romulus, MI
- $56,000 a year
- Weekends as needed
- 1 year
- Leadership
- Entry level
- Disability insurance
- Dental insurance
Quick Apply
Operations Manager
Amazon.com Services LLC —Livonia, MI
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
13d
Operations Supervisor - Distribution
DHL —Belleville, MI
- $62,500 - $82,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Operations Manager - Romulus, MI
Amazon.com Services LLC —Romulus, MI
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
8d
Operations Manager
Estes Express Lines —Romulus, MI
- $74,800 - $109,700 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Microsoft Office
- Opportunities for advancement
Operations Supervisor II
CEVALogistics —Romulus, MI
- $62,500 - $72,876 a year
- Full-time
- Mid-level
- Finance
- High school diploma or GED
- Health savings account
- AD&D insurance
Sr. Operations Manager
Menzies Aviation —Romulus, MI
- $85,000 - $95,000 a year
- High school diploma or GED
- Driver's License
- Senior level
13d
Operations Supervisor
RXO, Inc. —Ypsilanti, MI
- Full-time
- Oracle
- 5 years
- Pass drug screening
- Paid holidays
- Disability insurance
Business Operations Supervisor
Ford Motor Company —Dearborn, MI
- Online Application
- Hybrid work
- Microsoft Excel
- Inventory management
- Office
- Paid parental leave
- Paid holidays
6d
Operations Manager
Detroit Area Agency on Aging —Detroit, MI
- Full-time
- 5 years
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Food and Beverage Operations Manager
Marriott International, Inc —Romulus, MI
- $60,669 - $75,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
1d

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operations supervisor jobs near flat rock, mi

Contact Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year
3 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Contact Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

operations supervisor jobs in flat rock, mi

Contact Center Operations Manager

Production Operations Manager

Operations Supervisor - Transportation (Supply Chain/Logistics)

Operations Supervisor

(Full-Time) Park Operations Supervisor

Operations Manager

Operations Supervisor

Operations Supervisor

Warehouse Operations Supervisor

Operations Management Trainee

Operations Manager

Operations Supervisor - Distribution

Operations Manager - Romulus, MI

Operations Manager

Operations Supervisor II

Sr. Operations Manager

Operations Supervisor

Business Operations Supervisor

Operations Manager

Food and Beverage Operations Manager

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