VYVE BROADBAND JOB DESCRIPTION
Broadband Professional/Expert (BT IV-V)
Who are we?
Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services. For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community. Come Thrive with Vyve!
JOB SUMMARY
Under general supervision, responsible for preventive and/or demand maintenance and repair of the hybrid fiber coax network (HFC) including all of its associated equipment in accordance with the company’s Engineering Standards. Perform maintenance while providing technical support for the Broadband Technicians (BT) on resolution of service related problems. On-call rotation required.
ESSENTIAL FUNCTIONS OF THE POSITION
May perform any or all of the following duties of the Broadband Rep/Associate/Specialist/Professional (BT-I, II and III and IV)
Troubleshoot and repair basic distribution problems associated with RF, AC, DC portions of the forward and reverse plant
Troubleshoot and repair basic problems associated with the optical portion of the forward and return plant
Perform routine node optimization, balancing, aligning, and adjustment of components and equipment used to amplify and process signals
On a regular basis test all HFC network components using test equipment including but not limited to signal level meters, volt-ohm meters, spectrum analyzers, optical power meter, leakage detector, OTDR and other related test equipment. Record and update documentation, compare findings in the field with existing documentation and adjust and repair accordingly
Perform routine maintenance on standby power supplies in accordance with the preventative maintenance program and update all associated documentation
Monitor, record, and repair signal leakage
Comply with regulatory requirements. Compile data for inclusion in FCC and other regulatory reports Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.
Operate communications device in accordance with company policies
Communicate with appropriate departments to update progress during outage restoration and maintenance activities
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock and secure assigned vehicle and equipment, in accordance with company policies
Read and accurately interpret system/network design maps and simple schematics
Adhere to industry specific, local, state and federal regulations, as applicable. Know, understand and follow company policy
Actively and consistently support all efforts to simplify and enhance the customer experience
Perform other duties as needed or assigned to meet customer expectations
PREFERRED QUALIFICATIONS
Skills, Abilities and Knowledge
Advanced understanding of IP networks
Moderate understanding of HFC networks and optical design
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to work independently
Ability to prioritize and organize effectively
Knowledge of basic mathematics and electronics
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to dig in all types of soil to bury cable
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to use hand tools
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to splice coax and fiber optic cable
Ability to use personal computer and software applications
Knowledge of company products and services
Knowledge of HFC plant construction
Education
High school Diploma or equivalent work experience
Related Work Experience
6 months+ Broadband Specialist (BBT III) or equivalent work experience
Certifications and/or Licenses
BT-IV certification or equivalent work experience
Industry and vendor specific certifications and training (NCTI, SCTE)
Valid driver’s licenses with satisfactory driving record within Company required standards
WORKING CONDITIONS
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
Why Join Vyve?
We take care of our people so you can take care of business.
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Comprehensive Benefits – Multiple medical, dental, and vision options with 100% preventive care
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Peace of Mind – Company-paid life insurance & disability coverage, with voluntary buy-up options
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401(k) with Company Match – Save for your future with our competitive retirement plan and employer matching contributions
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Wellness Rewards – Earn up to $500/year just for completing checkups & screenings
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Extra Perks – Pet insurance, identity theft protection, legal assistance, and more
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Support Anytime – Free 24/7 telemedicine & virtual counseling for you and your family
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Growth Opportunities – Leadership development, professional sales training & ongoing learning
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
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