Chance Property Management is seeking an experienced, highly organized, and exceptionally versatile Director of Regional Operations to work directly alongside our Regional Vice President.
This is a senior-level, hands-on operational leadership position for someone who knows multifamily, understands how properties operate, and can move seamlessly between operations, HR, auditing, marketing, training, reporting, and onsite support.
We are looking for a true right hand to the RVP: someone who can take ownership, anticipate needs, solve problems, keep priorities moving, and step in wherever the portfolio needs support.
The ideal candidate is the person others describe as the one who gets things done.
What You'll Do:
Regional Operations & RVP Support
- Work directly with the Regional Vice President on portfolio operations, priorities, projects, and initiatives
- Help manage regional action items, deadlines, reporting, and follow-up
- Review property performance and identify areas requiring attention
- Assist with operational problem-solving and implementation of company initiatives
- Help ensure consistency in policies, procedures, and operational standards across the portfolio
- Participate in property visits, team meetings, operational reviews, and special projects
- Assist with property transitions, takeovers, lease-ups, and other portfolio initiatives as needed
Auditing & Compliance
- Conduct operational, leasing, resident file, and property audits
- Review reports and documentation for accuracy and completeness
- Identify inconsistencies, compliance concerns, and opportunities for improvement
- Follow up with onsite teams to ensure deficiencies are corrected
- Assist in developing processes and systems that improve accountability and operational performance
ResMan & Reporting
- Work extensively within ResMan
- Review leasing activity, resident accounts, reports, operational data, and property performance
- Assist onsite teams with ResMan questions, processes, and troubleshooting
- Audit data and reports for accuracy
- Help ensure teams are utilizing the system consistently and correctly
Human Resources & Team Support
- Assist with recruiting, interviewing, onboarding, training, and employee documentation
- Support the RVP with employee relations matters and performance management
- Help maintain consistency in company policies and expectations
- Assist with coaching and development of onsite team members
- Support training initiatives across the portfolio
- Help identify staffing needs and assist with recruiting efforts
- Build strong relationships with onsite teams while maintaining accountability and professionalism
Marketing & Leasing
- Assist with property-level and portfolio marketing strategies
- Review marketing performance and help identify opportunities to increase traffic and leasing
- Support outreach marketing, social media, reputation management, and resident/prospect engagement initiatives
- Assist teams with leasing strategy, follow-up, and conversion
- Help evaluate market conditions, competitors, specials, and property positioning
Onsite Support
This position must be comfortable jumping into property operations when needed.
The Director of Regional Operations should be capable of temporarily stepping into or supporting:
- Leasing Professional responsibilities
- Assistant Community Manager responsibilities
- Community Manager responsibilities
- Property staffing gaps
- Lease-ups and high-volume leasing periods
- Property transitions or management changes
- Operational challenges requiring additional leadership onsite
If a community needs help, we help.
No task is beneath this position, and no two days will look exactly the same.
Who We're Looking For
We are looking for someone who is:
- Extremely organized
- Highly accountable
- Hardworking and self-motivated
- Proactive rather than reactive
- Flexible and adaptable
- Detail-oriented without losing sight of the bigger picture
- An excellent communicator
- Confident working with employees at all levels
- Comfortable having difficult conversations when necessary
- Able to prioritize multiple competing deadlines
- Resourceful and solution-oriented
- Comfortable working independently
- Able to recognize what needs to be done without always being told
- Willing to jump in and help wherever needed
- Strong at follow-through and closing the loop
- Positive, professional, and approachable
We need someone who doesn't simply identify a problem, we need someone who helps solve it.
Experience & Qualifications
Required:
- Minimum 7 years of multifamily property management experience
- Previous experience as a Community Manager / Sr Community Manager
- Strong working knowledge of ResMan preferred
- Experience conducting property, operational, leasing, or resident file audits
- Experience with HR-related functions, employee relations, recruiting, onboarding, or performance management
- Multifamily marketing and leasing experience
- Strong understanding of property operations
- Excellent written and verbal communication skills
- Strong Microsoft Office skills, including Excel, Outlook, and Word
- Ability to travel locally between assigned communities
- Valid driver's license and reliable transportation
Strongly Preferred:
- Multi-site, Area Manager, Regional Support, Regional Manager, or similar portfolio-level experience
- Experience with lease-ups and property transitions
- Experience training and developing onsite teams
- Experience with marketing strategy and reputation management
- Experience assisting with HR investigations, documentation, or employee performance matters
- Experience creating or improving operational processes
This Role May Be Perfect for You If...
You're the person who walks into a property and immediately notices what needs attention.
You can review a report in the morning, interview a candidate before lunch, help solve an employee issue in the afternoon, review a marketing campaign, audit files, and then jump onsite the next day to help a team get caught up.
You don't need someone constantly giving you a to-do list.
You create the list, prioritize it, communicate it, and get it done.
You enjoy being busy. You like solving problems. You take pride in being dependable. You're comfortable wearing multiple hats, and you're willing to roll up your sleeves when something needs to happen.
Most importantly, you're looking for a position where your experience, judgment, organization, and work ethic will genuinely make an impact.
**This position does not include a bonus structure. The compensation range reflects the senior-level experience, versatility, and operational expertise expected of this role.
Schedule & Travel
Flexibility is required based on portfolio and operational needs. Local travel between communities will be a regular part of the position.
About Chance Property Management
Chance Property Management is looking for leaders who believe exceptional property management comes from strong teams, high standards, accountability, and a willingness to do whatever it takes to support our communities.
If you are an experienced multifamily professional who is organized, driven, versatile, people-focused, and known for getting things done, we want to hear from you.
Apply today and tell us why you would be the right person to become an integral part of our regional leadership team.
Pay: $100,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Property management: 7 years (Required)
Work Location: In person
