Top 241 Service manager Jobs in Flemington, Nj

Senior Manager, Customer Service Technology Systems
Brother International Corporation —Bridgewater, NJ
- $125,000 - $170,000 a year
- Hybrid work
- Spanish
- Oracle
- Microsoft Outlook
Service Manager
Performance Ford of East Hanover, LLC —Somerville, NJ
- $120,000 - $200,000 a year
- Full-time
- Sales
- Dealership
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
Service Manager
Cintas —Piscataway, NJ
- $78,200 - $103,985 a year
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Profit sharing
- AD&D insurance
Regional Field Service Manager
Benco Dental —Trenton, NJ
- $95,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Presentation skills
- Travel
- Profit sharing
- Health insurance
Kubota Dealership Assistant Service Manager
Eagle Power Kubota —Pennington, NJ
- $65,000 - $70,000 a year
- Full-time
- Background check
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Commercial HVAC/R Service Manager
Helios HVACR Services —Trenton, NJ
- $95,000 - $105,000 a year
- 5 years
- Computer literacy
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
Service Manager – Heavy-Duty Truck
Freightliner of Miami —New Jersey
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
1d
Assistant General Manager-The Bradford Rooftop, Bridgewater, NJ
BLH Management Group, LLC —Somerset, NJ
- $75,000 - $80,000 a year
- Full-time
- Bar
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Service Manager - Middlesex County, NJ
honeygrow —Piscataway, NJ
- $17.50 - $18.50 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
Lead Field Service Technician- Amazon TEB6 Cranbury, NJ
Plug Power Inc. —Cranbury, NJ
- $24.50 - $25.50 an hour
- Full-time
- Clean driving record
- Microsoft Outlook
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
6h
Accounting Services Manager
Everforth —Chalfont, PA
- $110,000 - $150,000 a year
- Full-time
- Hybrid work
- CPA
- Office
- Mentoring
- Profit sharing
- Paid holidays
Quick Apply
7d
Client Advisor (Lead Generation, Customer Service, Customer Support)
Anthony & Sylvan Pools —Warminster, PA
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Assistant General Manager - Rutgers
honeygrow —New Brunswick, NJ
- $21.00 - $23.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Assistant General Manager - Middlesex County, NJ
honeygrow —Piscataway, NJ
- $21.00 - $23.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Banking / Financial Services Servicenow Presales Lead - Hybrid working Edison, NJ, USA
Platform 6 Ltd —Edison, NJ
- $240,000 a year
- Salesforce
- Travel
- Senior level
- 401(k)
Quick Apply
Senior Technical Program Manager - Financial Services Platform Domain (6+ month assignment)
Career Developers —Warren, NJ
- Multiple hires
- Hybrid work
- Office
- Senior level
- Leadership
Quick Apply
8d
Guest Services Leader
Pilot Company —Hampton, NJ
- $17.95 - $26.68 an hour
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance
Manager, Service Center
Echo Global Logistics —Somerset, NJ
- Full-time
- 5 years
- Warehouse
- Recruiting
Service Manager
BEUMER Group —Somerset, NJ
- $115,000 - $125,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
Supervisor, IS Service Desk
Hunterdon Health —Flemington, NJ
- $72,928 - $91,161 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Senior Manager, Customer Service Technology Systems

Brother International Corporation -
Bridgewater, NJ

Apply Now

Job Details

$125,000 - $170,000 a year

Qualifications

IT operations
Employee relationship building
Managing IT teams
IVR
Vendor relationship management
Telephone systems
Business operations
Automation tools
Senior leadership

Full Job Description

Role Overview:

The Senior Manager, Customer Service Technology & Systems, defines and executes the technology strategy that powers the end-to-end customer service experience across the Americas region, including the U.S. and Pan-LATAM markets. This role owns the roadmap, implementation, optimization, and ongoing performance of all customer service platforms, including telephony, IVR, CRM, chat, and web-based support tools.

The Senior Manager serves as the primary owner of vendor relationships and platform performance, ensuring systems are scalable, regionally adaptable, and aligned with broader business objectives across multiple countries and languages. Partnering closely with IT, Digital, regional CX leaders, and local market teams, this role drives innovation, automation, and continuous improvement across all customer service channels.

Duties & Responsibilities:

CX Technology Strategy & Platform Ownership

- Own the end-to-end Customer Service technology ecosystem, including phone, IVR, CRM, chat, and web
- Define and manage the multi-year roadmap for customer service technology
- Ensure seamless omnichannel integration and customer journey continuity
- Act as the business owner of all customer service platforms
- Partner with IT on architecture, integrations, and security while maintaining business ownership
- Evaluate and recommend new technologies to enhance customer and agent experiences
- Balance global platform standardization with local market needs
- Ensure systems support multi-language experiences (Spanish, Portuguese, English)
- Design solutions that accommodate regional regulatory and operational differences

Implementation, Optimization & Automation

- Lead end-to-end system implementations, upgrades, and enhancements
- Drive continuous improvement of workflows, automation, and system performance
- Oversee configuration, releases, and system administration
- Implement and expand self-service capabilities, including IVR, chatbots, and help centers
- Identify inefficiencies and deploy solutions to improve resolution times and productivity
- Lead implementations across multiple countries and business units
- Ensure platforms are configured to support localized workflows and customer journeys

Vendor & Partner Management

- Own relationships with all technology vendors and service providers
- Lead vendor selection, contract negotiation, and performance management
- Ensure vendors meet SLAs, innovation expectations, and roadmap alignment
- Manage budgets associated with platforms, tools, and external partners
- Manage vendors across multiple regions, ensuring alignment with local market requirements and service expectations

Reporting, Analytics, & Insights

- Establish KPIs and dashboards to measure system performance and CX impact
- Deliver actionable insights to leadership on trends, opportunities, and ROI
- Ensure data accuracy, governance, and compliance across systems
- Leverage analytics to improve customer satisfaction and operational efficiency

Team Leadership & Project Management

- Lead, mentor, and develop a team of system administrators and analysts
- Oversee project prioritization, planning, and execution across multiple initiatives
- Collaborate cross-functionally to ensure alignment and successful delivery of initiatives

Experience & Qualifications:

Education:

- Bachelor's Degree (or equivalent experience) in Business or related field
- Master's Degree (or equivalent experience) in Business or related field Preferred

Experience:

- 8+ years of experience in leading customer service technology operations and strategy, including CRM, telephony, IVR, chat, and web-based platforms, with 8+ years managing teams responsible for system implementations, digital transformation, automation initiatives, vendor management, and cross-functional stakeholder collaboration
- 8+ years of experience supporting multi-country or global operations, preferably across the Americas, and familiarity with LATAM market dynamics and localization challenges Preferred

Languages:

- Spanish Preferred
- Portuguese Preferred

Software/Technical Skills

- Advanced knowledge of CRM and contact center platforms (e.g., Salesforce, Oracle, Zendesk, etc.)
- Advanced experience with telephony systems, IVR, chat platforms, and web self-service tools
- Strong understanding of APIs, integrations, and cloud-based systems
- Intermediate experience with reporting and analytics tools
- Intermediate experience MS Office (Word, Excel, PowerPoint, Outlook, and Teams)

Other Skills/Knowledge/Abilities

- Strong leadership skills with the ability to take initiative and strategically lead change
- Ability to effectively resolve conflicts, identify alternatives, and provide solutions
- Strong project management and time management skills, with the ability to oversee multiple projects at once while meeting deadlines
- Excellent communication skills (verbal, written, interpersonal)
- Excellent organizational skills and attention to detail
- Ability to effectively build relationships and communicate with IT, operations, and customer service teams to align technology with business goals
- Ability to work across time zones and geographically distributed teams

Additional Details for This Role:

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid

Base Salary

- The targeted base salary range for this position if based in TN will be $125,000 - $150,000 per year.
- The targeted base salary range for this position if based in NJ will be $145,000 - $170,000 per year.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

- This position is eligible for a 20% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.

Apply Now

Refine Your Search

service manager jobs in flemington, nj

Senior Manager, Customer Service Technology Systems

Service Manager

Service Manager

Regional Field Service Manager

Kubota Dealership Assistant Service Manager

Commercial HVAC/R Service Manager

Service Manager – Heavy-Duty Truck

Assistant General Manager-The Bradford Rooftop, Bridgewater, NJ

Service Manager - Middlesex County, NJ

Lead Field Service Technician- Amazon TEB6 Cranbury, NJ

Accounting Services Manager

Client Advisor (Lead Generation, Customer Service, Customer Support)

Assistant General Manager - Rutgers

Assistant General Manager - Middlesex County, NJ

Banking / Financial Services Servicenow Presales Lead - Hybrid working Edison, NJ, USA

Senior Technical Program Manager - Financial Services Platform Domain (6+ month assignment)

Guest Services Leader

Manager, Service Center

Service Manager

Supervisor, IS Service Desk

I want to receive the latest job alert for service manager in flemington, nj

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