Top 29 Reservation agent Jobs in Fletcher, Nc

Reservation Sales and Guest Support Agent I - Reserve
Biltmore Workforce Management —Asheville, NC
- $17.09 an hour
- Part-time
- Office
- High school diploma or GED
- Computer skills
Quick Apply
9d
Airport Customer Service Agent PT (Delta) - AVL
Unifi Aviation, LLC —Fletcher, NC
- $18 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
9d
Airport Customer Service Agent FT (Delta) - AVL
Unifi Aviation, LLC —Fletcher, NC
- $18 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
9d
(AVL) Part-Time Cross-Utilized Agent
United Ground Express —Fletcher, NC
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid time off
Front Desk Agent
The Foundry Hotel Asheville, Curio Collection —Asheville, NC
- $18 an hour
- Full-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Hampton Inn & Suites Asheville Airport —Fletcher, NC
- From $16 an hour
- Part-time
- Hotel
- Accounting
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
23h
Inn Front Desk Agent - Flex
Biltmore Workforce Management —Asheville, NC
- From $17.09 an hour
- Part-time
- Microsoft Outlook
- Ability to walk for extended periods
- English
Quick Apply
13d
Field Call Center - Reservations Agent
Omni Hotels & Resorts —Asheville, NC
- Full-time
- Sales
- Hotel
- Data entry
Quick Apply
Front Desk Agent
Holiday Inn & Suites —Asheville, NC
- Part-time
- Bilingual
- Hotel
- Administrative experience
Quick Apply
Village Hotel Front Desk Agent - Full Time
Biltmore Workforce Management —Asheville, NC
- From $17.09 an hour
- Weekends as needed
- High school diploma or GED
- 1 year
- Ability to stand for extended periods
Quick Apply
Reservation Agent
Asheville Cottages —Asheville, NC
- Microsoft Word
- English
- High school diploma or GED
Quick Apply
Front Desk Agent
Fairfield Inn & Suites Weaverville —Weaverville, NC
- $15 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Hotel
- Paid training
- Health insurance
Quick Apply
Front Desk Agent
FIRC GROUP N C INC —Asheville, NC
- Weekends as needed
- English
- Hotel
- Computer skills
- Paid holidays
- Health insurance
Guest Service Agent
Homewood Suites by Hilton Asheville-Tunnel Road —Asheville, NC
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Referral program
Quick Apply
Front Desk Supervisor
Kanuga —Hendersonville, NC
- $21 an hour
- Full-time
- Sales
- Mid-level
- Hotel
Front Desk Associate
TownePlace Suites by Marriott Asheville Downtown —Asheville, NC
- $16 - $17 an hour
- Part-time
- Hotel
- Administrative experience
- Organizational skills
- Employee discount
Quick Apply
E-Commerce Sales Associate - Flex
Biltmore Workforce Management —Asheville, NC
- From $17.09 an hour
- Part-time
- Computer literacy
- Salesforce
- Writing skills
Quick Apply
8d
Hotel Front Desk Agent
Fairfield Inn & Suites Weaverville —Weaverville, NC
- From $15 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Hotel
- Free parking
- Paid training
Quick Apply
Night Auditor
Grand Bohemian Lodge Asheville —Asheville, NC
- Overnight shift
- Computer literacy
- Mid-level
- Hotel
- Employee discount
15h
Guest Services Supervisor
Crowne Plaza Resort Asheville —Asheville, NC
- $19 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED

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reservation agent jobs near fletcher, nc

Reservation Sales and Guest Support Agent I - Reserve

Biltmore Workforce Management -
Asheville, NC

Quick Apply

Job Details

Part-time
$17.09 an hour
9 days ago

Qualifications

Hospitality reservation systems
Sales transaction processing
Phone communication
High school diploma or GED
Voice modulation techniques
Needs-based selling
Computer skills
Suggestive selling
Client interaction via phone calls

Full Job Description

Job Description

Job Description:

Minimum pay for this position is $17.09/hour. Additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements.

Reservation Sales and Guest Support Agents are primarily responsible for handling incoming calls to Biltmore that may include, but are not limited to: ticketing and general information, specialty tours, activities, and events; annual passes; and Estate and Area accommodations packages. Agents use active listening and suggestive selling techniques to help guests organize and plan their Biltmore visit to create exceptional and memorable experiences. Duties include, but are not limited to: fielding calls; assisting guests with visit planning, reservations, and ticketing needs; handling inquiries about annual passes and special events; and providing general information to guests about Biltmore and the Asheville area. Agents will also provide general assistance and support for leadership, the department, and the company as needed.

Call Center is open M-F 8am-7pm Sat-Sun 9am-5pm and work schedules can vary.

Average Hours: 18 hours/week during the regular season, with more during Candlelight.

Essential Job Duties:

1. Professionally answers inbound calls and assists guests with sincere, gracious hospitality and world-class service. Actively listens and suggestively sells. 2. Provides information, options, and assistance for Biltmore, including ticketing/passes; estate activities, products, and services; accommodations; and special events/functions.

3. Ability to quickly learn Biltmore’s ticketing and reservations systems and acquire knowledge of the estate and the Asheville area.

4. Ability to handle a variety of transactions quickly, accurately, and professionally while multitasking.

5. Regularly meets or exceeds monthly set department performance expectations.

6. Obtains information and responds appropriately to guest complaints or problems within the guidelines of the estate and the department.

7. Support partner department operations, maintaining their policies and procedures while representing our reputation for gracious hospitality.

Additional Responsibilities:

1. After successful completion of the probationary period, agents will be expected to train on and assist guests calling regarding accommodations on Biltmore Estate, including the Inn, Cottages, and Village Hotel on Biltmore Estate; after which, performance reviews will help determine daily responsibilities.

2. Will provide general assistance and support for leadership, the department, and the company as required.

Qualifications:

1. High school diploma required. Additional education and/or training preferred. 2. One (1) year minimum of previous related guest service, sales, and/or reservations experience. Previous call center experience preferred.

3. Demonstrated commitment to providing world-class internal/external guest service.

4. Ability to quickly learn Biltmore’s systems and procedures, and acquire knowledge of estate activities/products/services, the Asheville area, and WNC.

5. Must be proficient with both Internet and operating computer reservations; handles a variety of transactions quickly and accurately; can multitask and prioritize as required.

6. Must be able to employ active listening techniques, anticipate needs, and proactively suggest and/or sell in ways that enhance the guest experience.

7. Outstanding communication and interpersonal skills required; excellent telephone etiquette, gracious hospitality, and service-oriented demeanor are musts. 8. Proactive, exercises good judgment; can problem solve and troubleshoot.

9. Team-oriented, can work independently, and professionally represents Biltmore.

Physical Requirements:

1. The incumbent will work in an office environment and will be sedentary for extended periods.
2. Must be able to modulate voice, inflection, and tone to communicate professionally and effectively by telephone.
3. The incumbent will be required to lift up to 35 pounds occasionally.

Remote Eligibility: This position may be eligible for remote or work-from-home arrangements, provided the incumbent meets certain requirements (e.g. reliable high-speed internet). Candidates must reside within 60 miles of the Biltmore Estate.

Quick Apply

Refine Your Search

reservation agent jobs in fletcher, nc

Reservation Sales and Guest Support Agent I - Reserve

Airport Customer Service Agent PT (Delta) - AVL

Airport Customer Service Agent FT (Delta) - AVL

(AVL) Part-Time Cross-Utilized Agent

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Inn Front Desk Agent - Flex

Field Call Center - Reservations Agent

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Village Hotel Front Desk Agent - Full Time

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Front Desk Agent

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Front Desk Associate

E-Commerce Sales Associate - Flex

Hotel Front Desk Agent

Night Auditor

Guest Services Supervisor

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