Top 2 Administrative services manager Jobs in Flint, Mi

HVAC Office Operations Manager
Style Crest Enterprises Inc —Flint, MI
- Full-time
- Mid-level
- Office
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
Manager for Shared Business Services
Michigan Association of School Boards —Genesee, MI
- $62,296 - $85,240 a year
- Full-time
- School experience
- CPA
- 5 years
- Disability insurance
- Health insurance
2d

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HVAC Office Operations Manager

Style Crest Enterprises Inc -
Flint, MI

Quick Apply

Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Team leadership
Workflow management (operations management method)
Service scheduling
Staff scheduling
Team scheduling
Administrative experience
Team development
Supervising experience
Dispatch software communication
Productivity software
Office management
Computer-aided dispatch (CAD) software
Operations planning
Air conditioning
Team building

Full Job Description

Capitol Supply and Service, a Style Crest company, is seeking a highly organized and proactive HVAC Office Operations Manager to lead the administrative and coordination functions of our service department. This role is ideal for someone who thrives in a fast-paced office environment, excels at managing people and processes, and ensures everything behind the scenes runs smoothly.

In this position, the HVAC Office Operations Manager provides operational leadership for the service department, overseeing scheduling, dispatch, billing, workflow processes, and customer communication. This role works closely with the Service Manager, who oversees field technicians and financial performance, while the Operations Manager ensures smooth execution of daily operations.

For over 30 years, Capitol have been a trusted partner to the Manufactured Housing Industry, offering HVAC services, repairs, and refurbishments. Our mission is to deliver high-quality products, competitive pricing, and exceptional customer service, building a strong reputation in the process. With five Michigan locations, we provide comprehensive services, including furnace, air conditioner, water heater repairs, and HVAC installation.

Key Responsibilities

Service Coordination Leadership

Lead and manage Service Coordinators and daily coordination activities
Set performance expectations and ensure workflow accountability
Provide coaching, training, and development for team members
Resolve scheduling conflicts and provide coverage during peak times

Scheduling & Dispatch Oversight

Manage technician scheduling, routing, and workload distribution
Optimize appointment allocation and geographic efficiency
Coordinate emergency response and on-call coverage
Track and improve scheduling KPIs (response times, completion rates, etc.)

Workflow & Order Management

Oversee service and installation workflow from order entry to completion
Ensure accuracy and timeliness of work orders and documentation
Identify and resolve workflow delays

Billing & Administrative Operations

Oversee invoicing, quoting, and billing processes
Audit invoices for accuracy and resolve discrepancies
Support accounts receivable and payroll coordination

Customer Service Coordination

Support resolution of customer inquiries and service concerns
Ensure timely follow-up and fulfillment of service commitments
Maintain strong customer relationships through effective communication

Field Operations Support

Act as liaison between office operations and field technicians
Support job readiness, parts coordination, and equipment availability
Assist with basic HVAC technical questions

Inventory & Fleet Coordination

Monitor inventory levels and coordinate material procurement
Assist with inventory counts and discrepancy resolution
Oversee service vehicle readiness, maintenance, and compliance

Reporting & Performance Analytics

Analyze operational data including scheduling, workload, and productivity
Track KPIs and recommend process improvements
Report insights to leadership

Team Development

Assist with hiring, onboarding, and training of coordinators
Foster a collaborative, customer-focused team environment

Requirements

3 to 5+ years of experience in HVAC operations, service coordination, or dispatch leadership
Prior supervisory experience in a service or administrative team
Strong understanding of HVAC service operations (manufactured housing experience preferred)
Proven ability to manage scheduling, workflows, and operational processes
Experience with dispatch/service management software and Microsoft Office
Strong analytical, organizational, and problem-solving skills
Excellent communication and customer service abilities
Demonstrated leadership and team development skills

Benefits

Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary and AD&D)
Vacation Time
Short Term & Long Term Disability
401K with Company Match
Paid Holidays

Capitol Supply and Service, a Style Crest company, is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

This is an on‑site position based in Flint, MI. Regular in‑person presence is required.
Typical work hours are Monday through Friday 8am to 5pm.

Quick Apply

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administrative services manager jobs in flint, mi

HVAC Office Operations Manager

Manager for Shared Business Services

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