Top 69 Business development center representative Jobs in Flint, Mi

Call Center Manager
REGIONAL MEDICAL IMAGING, P.C. —Flint, MI
- Full-time
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply
Branch Manager
Oxford Bank —Davison, MI
- Full-time
- Mid-level
- Communication skills
Quick Apply
Dock Supervisor
Estes Express Lines —Flint, MI
- $69,800 - $95,500 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Microsoft Office
Early Childhood Education Instructor (part-time)
Mott Community College —Flint, MI
- $1,158 per contact hour
- Part-time
- Classroom
- Computer literacy
- Basic math
Part-Time Instructor, Physical Education, Health and Recreation (PEHR) disciplines
Mott Community College —Flint, MI
- $1,124 per contact hour
- Part-time
- Laboratory
- Classroom
- English
Center Store Associate
VG's Grocery —Clio, MI
- Part-time
- Ability to walk for extended periods
- Merchandising
- Basic math
Quick Apply
1d
Cashier
VG's Grocery —Genesee, MI
- Part-time
- Ability to walk for extended periods
- Merchandising
- High school diploma or GED
Quick Apply
Part-Time Instructor, Counseling and Student Development
Mott Community College —Flint, MI
- $1,124 a month
- Part-time
- Classroom
- Computer literacy
- LPC
Part-Time Instructor, Film Appreciation
Mott Community College —Flint, MI
- $1,124 per contact hour
- Part-time
- Classroom
- Computer literacy
- Basic math
Accounting Instructor (part-time)
Mott Community College —Flint, MI
- $1,158 per contact hour
- Part-time
- Classroom
- CPA
- Computer literacy
Part-Time Instructor, Occupational Therapy Assistant Program (Pediatric Focus)
Mott Community College —Flint, MI
- $1,158 a month
- Part-time
- Laboratory
- Classroom
- CPR Certification
Political Science Instructor (part-time)
Mott Community College —Flint, MI
- $1,124 per contact hour
- Part-time
- Classroom
- Computer literacy
- Basic math
Bakery Production
VG's Grocery —Davison, MI
- Part-time
- Ability to walk for extended periods
- Merchandising
- Basic math
Quick Apply
1d
Automotive Sales Consultant
LaFontaine Chrysler Dodge Jeep Ram of Fenton —Fenton, MI
- Full-time
- Hospitality
- Dealership
- Ability to walk for extended periods
- AD&D insurance
- Paid holidays
Quick Apply
Part-time Instructor, Art History & Art Appreciation
Mott Community College —Flint, MI
- $1,124 per contact hour
- Part-time
- Classroom
- Computer literacy
- Basic math
Produce Associate
VG's Grocery —Fenton, MI
- Part-time
- Ability to walk for extended periods
- Basic math
- High school diploma or GED
Quick Apply
9d
Part-time Instructor, Music Appreciation, History of Rock-n-Roll, and/or Jazz Appreciation
Mott Community College —Flint, MI
- $1,158 a month
- Part-time
- Classroom
- Basic math
- English
Cake Decorator
VG's Grocery —Genesee, MI
- Part-time
- Ability to walk for extended periods
- Basic math
- High school diploma or GED
Quick Apply
Chief Member Experience Officer- PFCU Durand
PFCU —Durand, MI
- 5 years
- Basic math
- Office
Quick Apply
19h
Donut Fryer
VG's Grocery —Davison, MI
- Part-time
- Ability to walk for extended periods
- Merchandising
- Basic math
Quick Apply
2d

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Call Center Manager

REGIONAL MEDICAL IMAGING, P.C.
Flint, MI

Quick Apply

Job Details

Full-time

Qualifications

Performance monitoring
Team supervision
Managing teams in a customer support role
Phone communication
Frontline customer support management
High school diploma or GED
Supervising experience
AI-driven automation
Call center management

Full Job Description

SUMMARY

The Call Center Manager is responsible for managing and supervising RMI’s call center to ensure customers and potential customers receive fast, courteous, and accurate service through various communication channels, including phone, online, SMS, and other electronic means. This role involves driving call center workflow to meet customer experience needs, utilizing strong call center system knowledge, and workforce management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, other duties may be assigned.

Staff Training and Development:
- Implement training programs to ensure the highest standards in customer care.
- Oversee staff redirection and development plans.
Call Center Operations:
- Monitor and improve call center operations by tracking system performance, identifying and resolving issues, and managing system and process improvements.
- Utilize AI and other technologies to optimize call center results, reduce waste, and focus labor costs effectively.
- Balance workloads and manage workflows to maintain efficiency and prevent downstream issues.
Performance Monitoring:
- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
- Analyze phone data to structure and adjust staffing and scheduling.
- Oversee call monitoring for coaching and development purposes.
Collaboration and Leadership:
- Work with Team Leads and Upper Management to prioritize tasks and maintain consistency in call center operations.
- Plan and facilitate informational and motivational meetings to create a unified and forward-moving team.
- Exhibit strong leadership and conflict resolution skills to maintain a positive and professional work environment.
Customer Experience
- Manage call center workflow to meet evolving customer experience requirements.
- Efficiently create a successful customer experience through various communication channels while ensuring all customer needs are met.
Quality and Process Improvement:
- Identify and implement actions to improve departmental operating methods and procedures.
- Apply customer service techniques and process improvement technologies to enhance productivity.
Other Duties:
- Perform other duties as assigned.
- Support the mission, vision, and values of the corporation.
SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

5-10 years of previous experience as a call center supervisor or manager.
Experience with Five9 or Abbadox is a plus.
Background in radiology or medical fields is a plus but not required.

EDUCATION/CERTIFICATION

Minimum of a High School Diploma or GED.
Associate's or Bachelor's Degree in Business Administration, Communications, Management, or a related field preferred.
Relevant certifications in customer service, call center management, or workforce management are a plus.

SKILLS

Strong call center system knowledge and workforce management skills.
Ability to set and improve KPIs, track and improve process productivity, and manage phone scripting.
Ability to optimize results using AI and other logical methods.
Steady leadership with the ability to respond quickly and effectively.

ADDITIONAL INFORMATION

This position requires a proactive approach to problem-solving and a commitment to continuous improvement.
The ideal candidate will have excellent communication skills and the ability to work well under pressure.
The role may require occasional travel for training and professional development purposes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Monday-Friday 8:00 am - 5:00 pm
Full-time; Exempt

Quick Apply

Refine Your Search

business development center representative jobs in flint, mi

Call Center Manager

Branch Manager

Dock Supervisor

Early Childhood Education Instructor (part-time)

Part-Time Instructor, Physical Education, Health and Recreation (PEHR) disciplines

Center Store Associate

Cashier

Part-Time Instructor, Counseling and Student Development

Part-Time Instructor, Film Appreciation

Accounting Instructor (part-time)

Part-Time Instructor, Occupational Therapy Assistant Program (Pediatric Focus)

Political Science Instructor (part-time)

Bakery Production

Automotive Sales Consultant

Part-time Instructor, Art History & Art Appreciation

Produce Associate

Part-time Instructor, Music Appreciation, History of Rock-n-Roll, and/or Jazz Appreciation

Cake Decorator

Chief Member Experience Officer- PFCU Durand

Donut Fryer

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