Top 7 Customer support & client services managers Jobs in Flint, Mi

Call Center Manager
REGIONAL MEDICAL IMAGING, P.C. —Flint, MI
- Full-time
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply
Client Service Manager - Commercial Lines
Gallagher —Fenton, MI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Customer Service Manager - State Farm Agent Team Member
Tony Volante - State Farm Agent —Clarkston, MI
- $50,000 - $75,000 a year
- Full-time
- Sales
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Alarm Monitoring Operator-2nd Shift
Solucient Security —Grand Blanc, MI
Solucient Security Client Support Associates work in our state-of-the-art alarm monitoring center. Extensive onboarding training plan to give you the tools and…
From $15 an hour
Quick Apply
13d
Customer Benefits Specialist (Remote)
S&A Group —Flint, MI
This role involves speaking with individuals who have requested information about our services, answering questions, explaining available options, and ensuring…
$50,000 - $65,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
Quick Apply
Entry Level Manager
Confidential —Westerville, OH
MCS Management is looking to develop the next generation of leaders in Columbus through our Entry Level Manager opportunity supporting Kinetic Fiber operations.
$55,000 - $60,000 a year
Quick Apply
1d

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in flint, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near flint, mi

Client Services Manager jobs in Baton Rouge, LA

Client Services Manager jobs in Lubbock, TX

Client Service Associate jobs in Miami, FL

Client Success Manager jobs in Houston, TX

Client Services Manager jobs in Orange County, CA

Private Client Associate jobs in New York, NY

Client Services Manager jobs in Cleveland, OH

Affirm Customer jobs in Remote

Customer Service Manager jobs in Huntsville, AL

Customer Service Manager jobs in Columbia, SC

Case Manager jobs in Denton, TX

Customer Service Manager jobs in Toledo, OH

Customer Service Manager jobs in Portsmouth, NH

Security Manager jobs in Dallas, TX

Remote Call Center No Experience jobs in Manhattan, NY

Recreation Center jobs in Casper, WY

Call Center Manager jobs in Baton Rouge, LA

Call Center Manager jobs in Honolulu, HI

Call Center Manager jobs in Crystal Lake, IL

Call Center Manager jobs in New York State

Call Center Manager

REGIONAL MEDICAL IMAGING, P.C.
Flint, MI

Quick Apply

Job Details

Full-time

Qualifications

Performance monitoring
Team supervision
Managing teams in a customer support role
Phone communication
Frontline customer support management
High school diploma or GED
Supervising experience
AI-driven automation
Call center management

Full Job Description

SUMMARY

The Call Center Manager is responsible for managing and supervising RMI’s call center to ensure customers and potential customers receive fast, courteous, and accurate service through various communication channels, including phone, online, SMS, and other electronic means. This role involves driving call center workflow to meet customer experience needs, utilizing strong call center system knowledge, and workforce management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, other duties may be assigned.

Staff Training and Development:
- Implement training programs to ensure the highest standards in customer care.
- Oversee staff redirection and development plans.
Call Center Operations:
- Monitor and improve call center operations by tracking system performance, identifying and resolving issues, and managing system and process improvements.
- Utilize AI and other technologies to optimize call center results, reduce waste, and focus labor costs effectively.
- Balance workloads and manage workflows to maintain efficiency and prevent downstream issues.
Performance Monitoring:
- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
- Analyze phone data to structure and adjust staffing and scheduling.
- Oversee call monitoring for coaching and development purposes.
Collaboration and Leadership:
- Work with Team Leads and Upper Management to prioritize tasks and maintain consistency in call center operations.
- Plan and facilitate informational and motivational meetings to create a unified and forward-moving team.
- Exhibit strong leadership and conflict resolution skills to maintain a positive and professional work environment.
Customer Experience
- Manage call center workflow to meet evolving customer experience requirements.
- Efficiently create a successful customer experience through various communication channels while ensuring all customer needs are met.
Quality and Process Improvement:
- Identify and implement actions to improve departmental operating methods and procedures.
- Apply customer service techniques and process improvement technologies to enhance productivity.
Other Duties:
- Perform other duties as assigned.
- Support the mission, vision, and values of the corporation.
SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

5-10 years of previous experience as a call center supervisor or manager.
Experience with Five9 or Abbadox is a plus.
Background in radiology or medical fields is a plus but not required.

EDUCATION/CERTIFICATION

Minimum of a High School Diploma or GED.
Associate's or Bachelor's Degree in Business Administration, Communications, Management, or a related field preferred.
Relevant certifications in customer service, call center management, or workforce management are a plus.

SKILLS

Strong call center system knowledge and workforce management skills.
Ability to set and improve KPIs, track and improve process productivity, and manage phone scripting.
Ability to optimize results using AI and other logical methods.
Steady leadership with the ability to respond quickly and effectively.

ADDITIONAL INFORMATION

This position requires a proactive approach to problem-solving and a commitment to continuous improvement.
The ideal candidate will have excellent communication skills and the ability to work well under pressure.
The role may require occasional travel for training and professional development purposes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Monday-Friday 8:00 am - 5:00 pm
Full-time; Exempt

Quick Apply

Refine Your Search

customer support & client services managers jobs in flint, mi

Call Center Manager

Client Service Manager - Commercial Lines

Customer Service Manager - State Farm Agent Team Member

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in flint, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected