Top 29 Call center agent Jobs in Flint Mi

Contact Center Agent
ELGA Credit Union —Grand Blanc, MI
- $17 an hour
- Hybrid work
- High school diploma or GED
- Typing
- Entry level
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Call Center Representative
DORT FINANCIAL CU —Grand Blanc, MI
- $22 an hour
- Full-time
- Research
- High school diploma or GED
- US work authorization
- Health savings account
- AD&D insurance
Mortgage Call Center Representative (Entry Level Position)
Pure One Mortgage —Burton, MI
- $50,000 - $75,000 a year
- Full-time
- Sales
- No experience needed
- In-person
- Paid training
- Parental leave
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12d
Customer Service Representative - Retail
Hart Medical Equipment —Flint, MI
- Full-time
- High school diploma or GED
- Cleaning
- Home health
- Health insurance
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Call Center Agent
Zehnder's of Frankenmuth —Frankenmuth, MI
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Contact Center Representative
PFCU —Durand, MI
- Ability to walk for extended periods
- Writing skills
- Basic math
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Remote First Shift Bilingual Contact Center Representative – Full Time & Part Time
The Christian Broadcasting Network —United States
- $15.25 an hour
- Part-time
- Writing skills
- Windows
- Ability to sit for extended periods
- Health insurance
- 401(k)

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Call Center Representative
DORT FINANCIAL CU —Grand Blanc, MI
Answering incoming calls while providing a positive and professional image. As a vital member of our team, you will be building and strengthening member…
$22 an hour
Call Center Representative
Celink —Lansing, MI
May be assigned to manual outbound calls, inbound calls or blended inbound/outbound calls for. Handle anywhere from 25-100 calls per day based on call volume…
$18.00 - $19.50 an hour
Quick Apply

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Inbound Sales Representative
Entyre Inc. —Columbus, OH
You will own inbound communication, assess client needs, answer questions, document interactions accurately, and coordinate with internal teams when issues need…
$25 an hour
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3d
Outbound Customer Service Representative
IQVentures —Dublin, OH
Make high-volume outbound calls to customers from assigned lead queues. In this role, you will engage prospective customers through high-volume outbound calls,…
From $16.50 an hour

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Contact Center Agent

ELGA Credit Union -
Grand Blanc, MI

Quick Apply

Job Details

$17 an hour

Qualifications

Customer records maintenance
Managing customer accounts
Promoting products
Account maintenance
Phone communication
Sales needs analysis
Client inquiry handling
Promoting bank products
High school diploma or GED
Quality assurance
Decision making
Financial product expertise
Financial needs assessment
Activity sales targets
Typing
Handling account queries
Promoting bank services
Entry level
Client interaction via phone calls
Customer data entry

Full Job Description

ELGA Credit Union
Contact Center Agent I

Department: Contact Center
Location: Grand Blanc, MI
Reports To: Contact Center Manager
Classification: Non-Exempt

Role:
The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong problem-solving skills, and a commitment to delivering accurate and thorough assistance to our members.

Essential Functions & Responsibilities:
40% - Provides outstanding service to credit union members via phone. Effectively addresses member inquiries, concerns, and issues by applying critical thinking skills and providing comprehensive solutions.

20% - Achieves sales targets by promoting credit union products and services through understanding member needs and recommending appropriate solutions.

20% - Meet and exceed QA standards by ensuring accuracy, adherence to policies and procedures, and delivering a high-quality member experience

10% - Stays informed about credit union products and services by using the products and services, participating in ongoing training to enhance product knowledge, and effectively communicate offerings to members.

5% - Maintains member account information on computer system.

5% - Performs other related duties as assigned.

Performance Measurements:
1. Maintain Quality Assurance performance
2. Consistently demonstrate product knowledge
3. Consistently achieve sales goals
4. Resolve member issues with complete accuracy
5. To complete and pass Agent I Certification.

Knowledge and Skills:

Experience: One month to twelve months in a contact center or customer service role

Education: A high school education or GED.

Interpersonal Skills:
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

Outgoing; Motivated; Must cross sell products and services comfortably over the telephone; Good listening and telephone skills; and computer keyboard; able to make decisions with minimum information. Must have good problem solving skills.

Work Environment:
ELGA CU is a hybrid in-person/remote workplace that fosters a fun collaborative work environment.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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call center agent jobs in flint mi

Contact Center Agent

Call Center Representative

Mortgage Call Center Representative (Entry Level Position)

Customer Service Representative - Retail

Call Center Agent

Contact Center Representative

Remote First Shift Bilingual Contact Center Representative – Full Time & Part Time

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