Description:
Job Title: Community Impact Specialist
Department: Marketing
Reports to: Community Impact Manager
Hours per Week: 40 hrs./week Salary Exempt
Company Summary
Welcome to Financial Plus Credit Union (FPCU) — The Place that brings Dreams within Reach.
At FPCU, our mission is simple but powerful: Empowering people and communities to strive for more through knowledge, innovation, and service that brings dreams within reach. We are more than a financial institution. We are a growth engine for our members, our teams, and our communities.
We are a purpose-driven organization grounded in five values: represent with purpose, empower through knowledge, appreciate and accept, champion new possibilities, and help make things easier.
FPCU is a team of high performers who care deeply, support each other, work hard, and continuously push forward. We don’t just show up—we represent our purpose every day and every time we interact with our members and teammates. We invest in our people, challenge them to grow, and support them in becoming the best version of themselves.
Joining FPCU means leveling up your career. If you are someone who thrives in a fast-paced, positive, and purpose-driven culture, and you’re ready to grow with an organization that is actively evolving, we want you to join the team!
Position Summary
The Community Impact Specialist plays a key role in advancing Financial Plus Credit Union's mission through meaningful community involvement, partnership support, and outreach coordination. This position serves as the operational backbone of the Community Impact team, ensuring successful execution of sponsorships, volunteer initiatives, community events, and outreach activities across all markets, with a focus on developing and supporting the Northern markets (Saginaw and Bay Counties).
Working closely with the Community Impact Manager, Business Development team, branch leaders, Financial Wellness, and community partners, this role helps strengthen Financial Plus' visibility, reputation, and community relationships while supporting growth initiatives in both existing and emerging markets.
Essential Functions & Primary Responsibilities
Community Outreach & Engagement
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Represent Financial Plus Credit Union at community events, sponsorship activations, volunteer opportunities, and nonprofit initiatives.
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Build and maintain positive relationships with community organizations, partners, chambers, and local stakeholders.
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Coordinate community outreach activities that strengthen brand awareness and community trust.
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Partner with branch teams to support local community outreach efforts and relationship-building activities.
Sponsorship & Partnership Support
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Coordinate and track sponsorship fulfillment and ensure commitments are executed accurately and on time.
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Manage event registrations, logistics, materials, and communication with community partners.
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Assist with tracking sponsorship investments, partnership activities, and community impact outcomes.
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Maintain calendars and schedules related to sponsorships, volunteer opportunities, and community events.
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Coordinate logistics for community events, including booth setup, supplies, promotional materials, and staffing.
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Manage inventory of event materials, giveaways, signage, and outreach resources.
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Assist with volunteer recruitment and coordination for employee engagement opportunities.
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Maintain accurate records, invoices, contracts, and partnership documentation.
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Assist with community impact reporting and measurement efforts.
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Support special projects and initiatives as assigned.
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All employees adhere to applicable federal and state laws, regulations, and internal compliance with standard polices relevant to their roles and responsibilities.
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Must be bondable.
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Perform other duties as assigned.
Requirements:
Education & Qualifications
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Associate's or Bachelor's degree in Marketing, Communications, Public Relations, Business, Nonprofit Management, Community Development, or related field preferred.
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1–3 years of experience in community relations, event coordination, marketing, nonprofit engagement, customer service, or a related field.
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Experience working with community organizations, volunteers, or public-facing events preferred.
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Proficiency with Microsoft 365 and relevant systems
Skills and Abilities
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Strong interpersonal and relationship-building skills.
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Excellent organizational and project management abilities.
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Ability to manage multiple projects and deadlines simultaneously.
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Strong written and verbal communication skills.
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Comfortable representing Financial Plus in public and community settings.
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Ability to work independently while collaborating across departments.
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Proficiency with Microsoft Office and basic event/project management tools.
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Represents FPCU with professionalism and purpose, communicating with members through respectful and solution-focused verbal and written communications that support a member-focused experience.
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Engages in effective interpersonal communication, diplomacy, and collaboration skills to develop productive relationships, encourage cooperation, and support positive member and employee experiences. Maintains compliance with all applicable policies, demonstrating integrity, respect, and accountability while handling sensitive information and complying with FPCU policies, regulatory expectations, and confidentiality requirements.
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Ability to apply logistical reasoning, analytical skills, and professional judgment to define and solve problems with effective and compliant solutions.
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Adaptable, resilient, and comfortable navigating change in a fast-moving environment
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Embraces innovation and continuously seeks better ways to serve members and support teams
Success Measures
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Successful execution of sponsorship and partnership commitments.
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Increased community presence and engagement across service areas.
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Effective support of Business Development and branch outreach initiatives.
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Timely and organized management of community events and logistics.
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Strong relationships with community partners and stakeholders.
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Positive representation of the Financial Plus brand throughout the communities we serve.
Why This Role Matters
As Financial Plus continues to grow its community investment efforts, support more than 200 annual community engagements, and expand into new markets, this role provides the operational capacity necessary to strengthen community relationships, enhance brand awareness, and ensure consistent execution of outreach initiatives across our expanding footprint.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Sedentary work; sitting most of the time. May occasionally exert up to 25+ pounds of force.
The noise level in the work environment is professional and typically moderate.
Final Note
This job description is not a complete statement of duties and responsibilities. Responsibilities may evolve based on opportunities and development for business growth.
At Financial Plus Credit Union, everything we do is a commitment to representing, appreciating, and empowering every member and employee—every day, every time. If you are a high performer who is ready to grow, contribute, and be part of something bigger, we invite you to level up your career with us.
