Job Summary:
The PC/Equipment Support Technician II is responsible for the planning, installation, configuration and maintenance of workstations, peripherals, mobile devices and related support equipment. Oversees project implementation with regard to small-and large-scale device deployment and/or upgrades. Creates and maintains end-user tip sheets and documentation. Maintains equipment inventory. Evaluates and recommends workstation and mobile device hardware, software, and management solutions.
Essential Duties (May include, but not limited to):
1. Responsible for the planning, installation, configuration and maintenance of workstations, peripherals, mobile devices and related support equipment.
2. Oversees project implementation with regard to small- and large-scale device deployment and/or upgrades.
3. Creates and maintains end-user tip sheets and documentation and maintains equipment inventory.
4. Evaluates and recommends workstation and mobile device hardware, software and management solutions.
5. Installs and configures workstation hardware and software in accordance with manufacturer specifications and GISD standards of quality.
6. Responsible for diagnosing, troubleshooting, resolving and repairing hardware and software problems and issues.
7. Maintains hardware and software inventory and communicates with immediate supervisor the replacement needs in various departments/programs for workstation and related support equipment.
8. Provides intake, tracking and resolution within the Helpdesk work order system.
9. Implements and performs preventive maintenance procedures in accordance with manufacturer specifications.
10. Communicates and coordinates the registration of maintenance agreements with manufacturers to insure warranty coverage for workstations and related support equipment.
11. Develops specifications and assists the Technical Services Manager with guidelines for the implementation of a Common Office Environment.
12. Works with department staff to ensure that equipment is installed in accordance with established timelines and Helpdesk priority.
13. Mentors other technicians in the department.
14. Consistently models Win-Win leadership.
Other Duties:
1. Assists with meeting setup, takedown, monitoring and support.
2. Aids with Shared Technical Services districts as directed.
3. Performs other related duties as assigned.
Qualifications:
Education:
Minimum high school diploma/equivalent required. A certification is required for consideration. Certification examples include but not limited to: A+, Network+, CCNA, Security+ and/or MCP or equivalent industry certification. Associate's degree in computer science or related field preferred. Demonstrated current knowledge and expertise supporting desktop computers, mobile devices and peripheral equipment required
Experience:
Minimum five years demonstrated successful current work experience supporting desktop computers in a Helpdesk or field service environment.
Skills/Other:
Demonstrated effective troubleshooting, problem-solving and workstation support skills required. Demonstrated proficiency with the latest version of Windows, MS Office and Active Directory required. Must have working knowledge of MS Exchange, basic networking technologies, LAN/WAN and TCP/IP, Internet. Capable of working in a fast-paced, dynamic environment. Ability to adapt to changing priorities and to assimilate new knowledge quickly and effectively in order to incorporate the products and outgrowths of evolving technologies. Must demonstrate strong written and oral communication skills. Strong teamwork, interpersonal communication and problem-solving skills. Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the intermediate school district and constituent districts as needed. Punctuality and good attendance are requirements for the position. Ability to work a flexible workday and workweek in order to meet the needs of the position, the department and the district. Ability to exercise good judgment and make decisions in accordance with board policies and established administrative guidelines.
Special Job Considerations:
Certification: Required
Type of Certification: A+, Network+, CCNA, Security+ and/or MCP
Bargaining Unit:
Pay Rate: $23.11-$26.42 per hour based on education and experience. Full time. 37.5 hours/week
Salary Schedule: Technology and Specialist Salary Schedule
Immediate Supervisor: Technical Services Administrator
Supervision:
