Job Summary:
We are seeking a friendly Ophthalmic Receptionist to join our team!
Previous experience as an Optometric Receptionist/Front Desk, Optometric Assistant, Ophthalmic Technician, Medical Assistant, Medical Receptionist, or Optician dispensing, is preferred but is not required.
Job Type: Part-time or Full-time (3-5 days a week)
Hours: 7:30am – 5:30pm, Monday-Friday. We are not open on weekends. We close at 2:00pm on Fridays.
Primary Responsibilities:
Having a warm and outgoing personality when greeting patients in our friendly office. Represent yourself with a clean and neat appearance. Willingness to develop excellent communication and interpersonal skills. Ability to positively handle patient concerns and possess the ability to prioritize multiple tasks in a quick-paced environment. Adhere to schedule, monitoring patient activity to insure smooth flow and timely visits. Obtain patient information over a phone or in person then perform accurate and consistent documentation in EHR (electronic health records).
Schedule patient appointments, pre-appoint patients, and call to remind patients of their appointments. Be able to Verify insurance eligibility with medical or vision/optical. Prepare patient files and any necessary insurance forms. Correctly checkout patients when their eye exams are complete. A working knowledge of how most insurances work is helpful. A working knowledge of contact lenses, rebates, insurance, and placing orders for contact lenses is also helpful.
Adhere to schedule, monitoring patient activity to insure smooth flow and timely visits. Provide a friendly greeting to patients. Obtain patient history, Perform pre-exam diagnostics not limited too (Visual Fields, Visual Acuities, Tonometry, automated Blood Pressure), and perform accurate and consistent documentation in HER (electronic health records). Assisting doctors during examinations. Maintain supplies and cleanliness of exam and testing rooms and equipment. Perform contact lens insertion and removal training. Order and maintain supplies and pharmaceuticals needed by doctors. Maintain a professional atmosphere and appearance of doctor’s exam lane and pre-test room. Ensure equipment (both Doctor’s and pre-test) is properly maintained. Participate in regularly scheduled mandatory communication meetings to keep informed of changes in office.
Perform Digital Retinal Imaging, OCT Scans, and Visual Field Testing.
Demonstrate good office knowledge. Shows patience and courtesy. Performs work accurately and thoroughly despite time, pressure, and temporary higher customer volume during peak times. Identifies situations involving unsatisfied customers and acts quickly for resolution. Communication with Doctor regarding patients. Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Order and maintain supplies and pharmaceuticals needed by doctors. Participate in regularly scheduled mandatory communication meetings to keep informed of changes in office.
Essential skills and abilities:
We recommend having exceptional customer service, communication, and outgoing personalities. Be empathetic to patient’s concerns and needs. Be organized, reliable and prompt. Ability to multitask while adhering to time and schedule. Detail oriented individuals tend to excel quickly. Have thorough and accurate documentation skills and accurately transcribe words and numbers. Willingness to cross-train and help as needed. Ability, willingness, and desire to learn advancing and new eye care knowledge.
- Please include on your application: any track records of excellent customer service skills or prior positions in Eye care offices.
- Please indicate on your application: if you have any certifications such as ABO (American Board of Opticianry), COA (Certified Ophthalmic Assistant), COT (Certified Ophthalmic Technician), COMT (Certified Ophthalmic Technologist), CBCS (Certified Billing and Coding Specialist), CPR, AED, Bloodborne pathogens, or First Aid.
- Please indicate on your application: your computer typing competency by including your WPM (words per minute) score.
- A General Receptionist Assessment may be sent to you after submitting your application, we are able to see the results of this assessment.
- In some cases, we may send you a personality assessment so we can better position you in our office: resulting in higher productivity and a happier work environment for you.
- We are Interviewing now.
- Visit us at: https://www.grandblanceyes.com/apply
Benefits:
Part time and Full time benefits include: paid vacation time, personal time, sick time, and holidays. All major holidays scheduled off. Complimentary eye care and eye wear at discounted cost. Scrubs uniform allowance. Retirement plans with company match. Opportunity for growth within the company. Rewards and recognition for outstanding performance.
Job Type: Part-time or Full-time
Visit us at: https://www.grandblanceyes.com/apply/
Job Types: Full-time, Part-time
Pay: $15.50 - $17.00 per hour
Benefits:
- Employee discount
- Paid sick time
- Paid time off
- Retirement plan
Experience:
- Eye Care Provider: 1 year (Preferred)
License/Certification:
- certification such as ABO (American Board of Opticianry) (Preferred)
- certification such as COT (Certified Ophthalmic Technician) (Preferred)
Work Location: In person
