Top 2 Dispatcher/administration Jobs in Flint Mi

Dispatcher/Administration
Steve's Plumbing and Excavating, LLC —Burton, MI
- $17 - $20 an hour
- Full-time
- Microsoft Word
- Office
- QuickBooks
- Health insurance
- Dental insurance
Quick Apply
13d

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Dispatcher/Administration

Steve's Plumbing and Excavating, LLC
Burton, MI

Quick Apply

Job Details

Full-time
$17 - $20 an hour
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Word
Teamwork
Interpersonal skills
Spreadsheets
Service scheduling
Attention to detail
QuickBooks
Document viewing software
Adobe Acrobat

Full Job Description

Job Overview

Steve's Plumbing and Excavating, LLC is seeking a dependable, organized, and customer-focused Customer Service Dispatcher to join our team. As the first point of contact for our customers, you will play a key role in delivering exceptional service by managing incoming calls, scheduling appointments, and coordinating daily dispatch operations. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and enjoys helping customers.

Duties

Answer incoming phone calls, emails, and service requests in a professional and courteous manner.
Schedule and dispatch technicians for plumbing, excavation, and HVAC service calls.
Communicate job details, schedule updates, and changes with field technicians.
Maintain accurate customer records, job notes, and scheduling information.
Prioritize and coordinate emergency service requests.
Provide customers with general service information, estimated pricing, and scheduling timelines.
Follow up with customers to ensure satisfaction and address any questions or concerns.
Assist with general office and administrative duties as needed.

Requirements

Previous customer service or dispatch experience is preferred but not required.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and work efficiently in a fast-paced environment with high call volumes.
Proficiency with computers and scheduling software.
Experience with Microsoft Word, Microsoft Excel, and Adobe Acrobat.
Knowledge of QuickBooks is a plus but not required.
Experience in the plumbing, excavation, or HVAC industry is beneficial but not required.

Join Steve's Plumbing and Excavating, LLC as a Customer Service Dispatcher and become an essential part of a team dedicated to providing reliable, high-quality service to our customers. Your organizational skills, attention to detail, and ability to coordinate technicians and communicate effectively will help keep our daily operations running smoothly. We value teamwork, professionalism, and a commitment to outstanding customer service. If you're looking for a rewarding career in a fast-paced environment where you can make a real impact, we'd love to hear from you. Apply today!

Pay: $17.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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