Mission Statement: Unlocking potential while protecting your most critical assets.
Core Values: Care Trust Help (C.T.H.)
Summary of Position
The Director of Program Management Office (PMO) provides strategic leadership and governance for the organization's enterprise programs and key business initiatives. This role establishes project and program management standards, aligns initiatives with organizational strategy, and ensures consistent execution across all business functions. The Director partners with executive leadership to prioritize strategic initiatives, allocate resources, lead implementation, monitor performance, manage risks, and drive accountability to achieve business objectives.
The Director of PMO develops a culture of disciplined execution, continuous improvement, and cross-functional collaboration, while providing leadership to Program Managers and project teams throughout the organization.
Essential Duties and Responsibilities
Strategic Program Leadership
- Provide strategic leadership for the Program Management Office (PMO), ensuring enterprise initiatives/program abstracts align with the organization's strategic vision, annual business objectives, and long-term growth plans.
- Partner with executive leadership to prioritize initiatives based on business value, organizational capacity, risk, and return on investment.
- Demonstrate strong business acumen by evaluating opportunities, identifying organizational risks, and recommending solutions that support operational and financial performance.
- Translate executive strategy into actionable programs with clearly defined objectives, timelines, accountability, and measurable outcomes.
Portfolio & Program Governance
- Lead the organization's portfolio of strategic programs and cross-functional initiatives, ensuring successful delivery of scope, schedule, budget, and expected business outcomes.
- Establish enterprise governance standards, project prioritization processes, and stage-gate reviews that promote accountability and execution excellence.
- Develop executive dashboards and key performance indicators (KPIs) that provide visibility into program health, risks, financial performance, and resource utilization beyond implementation.
- Identify, assess, and proactively mitigate program risks while recommending corrective actions to executive leadership.
Operational Excellence & Continuous Improvement
- Identify opportunities to improve operational efficiency, eliminate barriers, and streamline cross-functional execution.
- Promote disciplined project planning, governance, documentation, and performance measurement across all departments.
- Foster a culture focused on accountability, measurable results, and continuous organizational
Executive Communication & Stakeholder Management
- Serve as a trusted advisor to executive leadership by providing timely, accurate, and meaningful updates regarding enterprise initiatives.
- Prepare and present executive-level reports, dashboards, recommendations, and strategic analyses to senior leadership and governing committees.
- Build collaborative relationships across departments while influencing decisions without direct authority.
- Facilitate discussions among executive leaders to resolve competing priorities, remove obstacles, and maintain organizational alignment.
- Demonstrate exceptional communication, negotiation, and conflict resolution skills when managing diverse stakeholder interests.
Organizational Leadership
· Build, lead, coach, and develop a high-performing Program Management Office that fosters collaboration, accountability, innovation, and professional growth.
· Establish clear performance expectations and provide ongoing coaching, mentoring, and development opportunities for Program Managers and project leaders.
· Develop succession plans and strengthen organizational capabilities by identifying and cultivating future leaders.
· Foster a culture of trust, accountability, servant leadership, and continuous learning throughout the PMO with a service mindset, team first, and student/learning.
· Lead organizational change initiatives while supporting leaders and employees through periods of transformation.
Resource Management
- Collaborate with executive leadership to develop strategic resource plans that balance organizational priorities and available capacity.
- Monitor program budgets, financial performance, and return on investment by checking validation of effectiveness after implementation while ensuring responsible stewardship of company resources.
- Analyze program performance data to identify trends, improve forecasting accuracy, and support executive decision-making.
- Recommend adjustments to priorities, staffing, or investments to maximize organizational performance and successful execution.
Enterprise Collaboration & Influence
Foster strong partnerships across all business functions to ensure strategic initiatives are coordinated, aligned, and successfully executed.
- Influence organizational decision-making through collaboration, credibility, and data-driven recommendations rather than positional authority.
- Promote transparency by ensuring leaders have visibility into enterprise priorities, project performance, risks, and dependencies.
- Represent the PMO as a strategic business partner that drives organizational effectiveness and execution excellence.
Strategic Leadership Expectations
- Demonstrate enterprise thinking by making decisions that support the overall success of the organization rather than individual departments.
- Lead with integrity, accountability, and professionalism while modeling the Company's values of Care Trust Help (CTH) / Safety Before First / Unlocking Potential.
- Foster innovation while maintaining disciplined execution and operational excellence.
- Encourage cross-functional collaboration and create an environment where teams are empowered to solve problems, improve processes, and deliver exceptional business results.
Required Qualifications
· 10+ years of progressive leadership experience.
· 7+ years leading enterprise projects or programs.
· Experience building or leading a Program Management Office preferred.
· Experience managing multiple cross-functional strategic initiatives.
· Experience presenting to executive leadership and Boards preferred.
· Experience in construction, industrial services, manufacturing, or related industries preferred.
Preferred Certifications
- Project Management Professional (PMP)
- Program Management Professional (PgMP)
- Lean Six Sigma Green or Black Belt
- Agile Certified Practitioner (PMI-ACP)
- Change Management Certification (Prosci preferred)
Technical Skills
· Advanced knowledge of Project & Program Management methodologies
· Portfolio Management
· Strategic Planning
· Risk Management
· Financial & Budget Management
· Resource Planning
· Change Management
· Business Process Improvement
· KPI Development and Dashboard Reporting
· Data Analysis and Executive Reporting
· Microsoft Project (or equivalent)
· Microsoft Excel (Advanced)
· Microsoft Power BI (preferred)
· Microsoft Teams & SharePoint
· Microsoft 365 Suite
Niles Shared Services is a proud Equal Opportunity Employer and believes that a diverse workforce is critical to our success. We hire on the basis of experience and qualifications, and in consideration of job requirements therefore, we do not discriminate against applicants due to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, creed, marital status or parental status, height, weight, citizenship status, arrest record, disability, genetic information, military or veterans’ status or any other legally protected status by federal, state, or local law.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- How many years of experience do you have leading enterprise-wide programs or strategic initiatives?
- Have you built, led, or managed a Program Management Office (PMO)?
- Have you regularly presented program updates, recommendations, or business cases to executive leadership teams?
- Do you currently hold any of the following certifications?
PMP ✅
PgMP ✅
Lean Six Sigma Green Belt ✅
Lean Six Sigma Black Belt ✅
PMI-ACP ✅
Work Location: In person
