Outpatient Behavioral Health Practice | Flint, Michigan
Full-Time | Growth Path to Practice Management
A growing outpatient behavioral health practice in Flint, Michigan is seeking a highly motivated Medical Assistant to join our team.
This is not a traditional Medical Assistant role focused only on vitals, rooming patients, and clinical tasks.
We are looking for someone who wants to own the patient experience, develop strong operational skills, and grow with the practice. This person will work across patient engagement, front-office operations, clinical workflows, TMS and Spravato services, and day-to-day practice operations.
For the right individual, this position offers a clear pathway toward practice management and broader healthcare operations leadership.
You will also have the opportunity to work directly with the practice founder and the organization's operator, gaining exposure to how a growing healthcare practice is managed and scaled.
What You'll Own Patient Experience & Client Engagement
You will be one of the primary points of contact for our patients and play an important role in creating a positive experience from the first interaction through ongoing treatment.
Responsibilities include:
- Welcome and engage patients throughout their experience with the practice
- Communicate professionally and compassionately with patients in person, by phone, text, and electronically
- Help patients understand next steps in their care
- Follow up with patients regarding appointments, treatment schedules, required documentation, and outstanding items
- Help reduce missed appointments through proactive communication and follow-up
- Identify patient concerns and escalate issues appropriately
- Re-engage patients who have missed appointments or fallen out of treatment
- Support prospective patients as they move from initial inquiry to scheduled appointment
- Help ensure that patients do not get lost between referral, scheduling, authorization, and treatment
This role requires someone who genuinely enjoys interacting with people and understands that patient engagement is an active responsibility, not simply answering the phone.
Check-In & Check-Out
You will help manage the daily flow of the practice, including:
- Patient check-in and check-out
- Confirming demographic and insurance information
- Collecting required forms and documentation
- Scheduling follow-up appointments
- Communicating patient balances and collecting payments when appropriate
- Ensuring patients understand their next appointment and treatment plan
- Managing provider schedules and identifying scheduling issues
- Helping maintain efficient patient flow throughout the clinic
- Monitoring cancellations, no-shows, and open appointment slots
Medical Assistant Responsibilities
Clinical responsibilities may include:
- Obtaining and documenting vital signs
- Preparing patients for provider visits
- Reviewing and updating medication lists and relevant patient information
- Supporting providers during the patient visit as appropriate
- Assisting with clinical documentation and coordination
- Maintaining treatment rooms and clinical supplies
- Supporting medication and treatment workflows
- Communicating with pharmacies and other healthcare organizations as directed
- Supporting prior authorization and clinical administrative processes
- Following established clinical, safety, and compliance procedures
TMS Patient Management
This position will play an important role in supporting the practice's Transcranial Magnetic Stimulation (TMS) program.
Responsibilities may include:
- Coordinate TMS patient schedules and treatment visits
- Prepare patients for treatment
- Support treatment delivery according to established protocols and within the individual's training and scope
- Maintain accurate treatment documentation
- Monitor patient attendance and treatment adherence
- Proactively contact patients who miss or reschedule treatments
- Communicate treatment concerns to the appropriate clinical provider
- Help patients understand the treatment process and what to expect throughout their course of care
- Coordinate with clinical and administrative staff to keep patients moving through the full treatment pathway
Consistency is critical in TMS treatment, so this person will be expected to actively manage the patient schedule rather than simply react to appointments.
Spravato Patient Workflow
The Medical Assistant / Patient Experience Coordinator will also support patients receiving Spravato treatment.
Responsibilities may include:
- Coordinate Spravato treatment schedules
- Confirm patient appointments and required pre-treatment instructions
- Prepare treatment areas prior to patient arrival
- Complete required pre-treatment workflow and documentation
- Obtain and document vital signs as required
- Assist the treating provider throughout the treatment workflow
- Support required patient observation and monitoring processes
- Ensure treatment documentation is completed accurately
- Coordinate follow-up treatment appointments
- Help maintain an efficient workflow across multiple treatment patients
- Escalate clinical concerns immediately to the appropriate licensed provider
- Support medication inventory, documentation, and operational processes in accordance with practice policies and applicable requirements
All clinical activities will be performed within the individual's training, scope of practice, and established practice protocols.
Practice Operations
Because this position is designed to develop into a larger operational role, you will also gain exposure to:
- Provider scheduling and utilization
- Patient access
- Referral management
- Patient retention
- Treatment program operations
- Staffing and workflow coordination
- Revenue cycle and front-end processes
- Practice performance metrics
- Process improvement
- Patient experience initiatives
- Practice growth projects
You may be asked to identify operational problems, help develop solutions, and take ownership of improvement projects.
Who We're Looking For
We are looking for someone who is:
- Highly organized
- Reliable and accountable
- Comfortable working in a fast-moving environment
- Excellent with patients
- Confident communicating by phone and in person
- Comfortable taking ownership rather than waiting to be told what to do
- Able to manage several priorities simultaneously
- Detail-oriented with documentation and follow-through
- Interested in learning how a healthcare practice operates
- Motivated by professional growth and increasing responsibility
- Comfortable being measured against clear expectations and performance goals
- Willing to identify problems and help solve them
Previous experience as a Medical Assistant, behavioral health technician, patient care coordinator, medical receptionist, or similar healthcare role is preferred.
Behavioral health experience is helpful but not required for the right candidate.
Medical Assistant certification is preferred where applicable.
Career Growth
This role is intentionally being built as more than an entry-level Medical Assistant position.
For someone who demonstrates strong performance, leadership, ownership, and operational ability, there is a clear pathway toward Practice Manager responsibilities.
As you develop, responsibilities may expand into:
- Managing daily clinic operations
- Supervising and training staff
- Managing provider and patient schedules
- Monitoring practice KPIs
- Improving patient access and conversion
- Managing TMS and Spravato program operations
- Supporting billing and revenue cycle workflows
- Developing and implementing operating procedures
- Leading patient experience initiatives
- Supporting hiring and onboarding
- Managing projects directly with leadership
You will have regular exposure to and opportunities to work directly with the practice founder and operator on operational priorities and growth initiatives.
For someone interested in eventually managing a healthcare practice, this position provides an opportunity to learn the business from the inside while earning progressively greater responsibility.
What Success Looks Like
Success in this role means:
- Patients feel welcomed, informed, and cared for
- Patients are not lost because of poor follow-up
- Check-in and check-out run smoothly
- Schedules remain organized and actively managed
- TMS and Spravato patients stay engaged with their treatment schedules
- Providers have the support they need to focus on patient care
- Documentation and administrative tasks are completed reliably
- Problems are identified and addressed rather than ignored
- You steadily take ownership of larger pieces of the practice
We are looking for someone who wants to become an important part of a growing organization, not someone simply looking for their next Medical Assistant job.
Pay: $18.35 - $23.13 per hour
Benefits:
- Opportunities for advancement
- Paid time off
Work Location: In person
