Top 83 Customer service manager Jobs in Florence, Ky

Customer Solutions Lead
Perfetti Van Melle —Erlanger, KY
- Mid-level
- Travel
- Leadership
- Health savings account
- AD&D insurance
Customer Experience Manager
Stord —Hebron, KY
- Full-time
- Mid-level
- Communication skills
4d
Imports Supervisor (L2)
DHL —Erlanger, KY
- Email
- Mid-level
- Bachelor's degree
- Leadership
- Health insurance
- Dental insurance
9d
Client Service Manager - Commercial Lines
Gallagher —Cincinnati, OH
- $56,500 - $94,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
CUSTOMER SUCCESS MANAGER
L2 Aviation Solutions, LLC —Erlanger, KY
- Full-time
- Background check
- 7 years
- Microsoft Excel
Quick Apply
9d
Client Service Lead
Crane Worldwide Logistics LLC —Walton, KY
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
Manager, Regulatory Customer Support (Banking)
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- Mid-level
- Office
- 3 years
Contact Center Manager
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Client Service Lead - Night Shift
Crane Worldwide Logistics LLC —Florence, KY
- Night shift
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
1d
Customer Service Manager (Teller Manager)
First National Bank of Williamson —Fort Wright, KY
- Weekends as needed
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply
Manager, Customer Service
Michelman Inc. —Cincinnati, OH
- Monday to Friday
- Hybrid work
- Pass drug screening
- Mid-level
- 3 years
Quick Apply
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Client Service Lead - Weekend Night Shift
Crane Worldwide Logistics LLC —Walton, KY
- Night shift
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
Client Service Lead - Third Shift
Crane Worldwide Logistics LLC —Walton, KY
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
Client Service Supervisor - HAO - Monday to Friday; weekends as needed; 7:30am to 4:30pm
Crane Worldwide Logistics LLC —Florence, KY
- Weekends as needed
- 5 years
- Office
- High school diploma or GED
Client Service Lead - Second Shift
Crane Worldwide Logistics LLC —Walton, KY
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
Account Manager
Gallagher —Cincinnati, OH
- $52,500 - $102,500 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Client Service Lead - Weekend Day Shift
Crane Worldwide Logistics LLC —Walton, KY
- Day shift
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Cincinnati, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Customer Service Account Manager
Eurostampa North America —Cincinnati, OH
- Inventory management
- Writing skills
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
11d

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Customer Solutions Lead

Perfetti Van Melle -
Erlanger, KY

Apply Now

Job Details

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Managing teams in a customer support role
Team leadership
Coaching
Business analysis
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Team development
Key Performance Indicators
Leading team collaboration initiatives
Financial acumen

Full Job Description

OVERVIEW

Perfetti Van Melle (makers of Mentos and Airheads!) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We’re currently seeking a passionate and enthusiastic Customer Solutions Lead to join our Supply Chain team.

WHAT YOU WILL DO

The Customer Solutions Lead is responsible for overseeing the day to day activities for their assigned team of analysts dedicated to a specific customer channel in order to enhance partnerships within the customer base and improve Customer Service Metrics. This role will be responsible for developing new policies or procedures to improve the quality of service provided while ensuring existing policies and procedures reflect current ways of working.

Additional responsibilities include:

Coordinate with other departments to ensure that customer service issues are resolved quickly and efficiently
Organize and conduct training sessions for new employees on department policies and procedures as outlined in the team member onboarding guide
Maintain and communicate service metrics to leadership team, and make recommendations for improvement where needed
Recommend and implement process improvement ideas to increase efficiency and effectiveness of assigned team
Establish goals, plans and assignments for each team member to complete annually and reviewed during monthly 1:1 meetings
Managed assigned book of customers with high quality customer service

WHAT WE NEED FROM YOU

Minimum 2+ years experience of Customer Solutions or related role.
Strong SAP experience required, S/4HANA experience strongly preferred
Demonstrated leadership skills with the ability to provide coaching and support to their teams while managing their own book of customer accounts.
Effective communication, written, verbal, and interpersonal with both internal and external stakeholders.
Strong problem solving skills with the ability to resolve customer issues quickly while also motivating their team to provide excellent service at all times.
Solid understanding of customer service processes in FMCG Retail and Wholesale space.
Ability to enhance partnerships with customers to enable business growth.
Good business and financial acumen.
Development and analysis of process/business scorecards to leverage data and KPIs to drive business improvements.
Ability to travel up to 10% of the time to interact with key customers.

WHAT WE OFFER

At Perfetti Van Melle, we have a core value of Care For Our People and we are proud to offer benefit programs that support our team members' goals and well-being including:

PTO package including vacation, sick, personal, and pay it forward time off
13 paid holidays
Annual Bonus potential and merit-based increases
Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)
Medical, Dental and Vision coverage with low premiums and incentives
HSA or FSA options
401k with Company Match up to 8%, ranking in the top 1% of the country
Well-being subsidy up to $500 Annually
Maternity & Paternity leave options
Life & AD&D insurance
Short-Term and Long-Term Disability
Sam's Club or Costco annual membership reimbursement
Tuition Reimbursement Program
Service Awards

Join a 2024 NKY Best Workplace by applying today!

Perfetti Van Melle, USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Apply Now

Refine Your Search

customer service manager jobs in florence, ky

Customer Solutions Lead

Customer Experience Manager

Imports Supervisor (L2)

Client Service Manager - Commercial Lines

CUSTOMER SUCCESS MANAGER

Client Service Lead

Manager, Regulatory Customer Support (Banking)

Contact Center Manager

Client Service Lead - Night Shift

Customer Service Manager (Teller Manager)

Manager, Customer Service

Contact Center Supervisor

Client Service Lead - Weekend Night Shift

Client Service Lead - Third Shift

Client Service Supervisor - HAO - Monday to Friday; weekends as needed; 7:30am to 4:30pm

Client Service Lead - Second Shift

Account Manager

Client Service Lead - Weekend Day Shift

Customer Experience & Service Transformation Advisory Manager

Customer Service Account Manager

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