Top 21 Direct support supervisor Jobs in Florence, Ky

CUSTOMER SUCCESS MANAGER
L2 Aviation Solutions, LLC —Erlanger, KY
- Full-time
- Background check
- 7 years
- Microsoft Excel
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9d
Client Service Supervisor - HAO - Monday to Friday; weekends as needed; 7:30am to 4:30pm
Crane Worldwide Logistics LLC —Florence, KY
- Weekends as needed
- 5 years
- Office
- High school diploma or GED
Adult Day Training Supervisor
Proudworks —Florence, KY
- Full-time
- Computer literacy
- English
- Mid-level
- Paid holidays
- Disability insurance
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Recovery Services Supervisor
Brighton Center Inc —Florence, KY
- $37,000 - $39,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- 403(b) matching
- Paid holidays
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3d
Customer Success Manager (Hybrid)
Unlimited Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
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Assistant Manager Client Relationship Center Service
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Mid-level
- Office
Area Supervisor- Cincinnati, OH
ResCare Community Living —Cincinnati, OH
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
Residential Care Supervisor 1
State of Ohio - Developmental Disabilities - Southwest Ohio Developmental Center —Batavia, OH
- $25.72 an hour
- Weekends as needed
- Management
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Residential Group Home Manager
CORE, Inc —Cincinnati, OH
- $18 - $27 an hour
- Full-time
- Management
- Pass drug screening
- Mid-level
- Paid training
- Health savings account
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Group Home Supervisor (Developmental Disabilities) (3rd Shift)
Toward Independence, Inc. —Cincinnati, OH
- $21.00 - $22.85 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
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Direct Support Professional House Manager
The Waldon Group —Cincinnati, OH
- $19 - $22 an hour
- Full-time
- CPR Certification
- Vital signs
- Heavy lifting
- Paid time off
- Life insurance
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4d
Part-Time Weekend DSP Supervisor
St. Joseph Home of Cincinnati —Sharonville, OH
- 12 hour shift
- Mid-level
- Residential
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Clinical Supervisor
Butterfly Support Services —Cincinnati, OH
- Full-time
- School experience
- Management
- Outpatient experience
- Health insurance
- Dental insurance
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Behavioral Health Clinical Supervisor (LISW or LPCC)
NATIONAL YOUTH ADVOCATE PROGRAM —Sharonville, OH
- $70,000 a year
- Online Application
- Clean driving record
- Customer service
- Word processing
- Continuing education credits
- Mileage reimbursement
Quick Apply
10d
School-Based Clinical Manager & Community Partner Liaison
Butterfly Support Services —Cincinnati, OH
- Full-time
- Hybrid work
- School experience
- Ability to walk for extended periods
- Mid-level
Quick Apply
2nd Shift Supervisor - Residential
NewPath Child & Family Solutions —Cincinnati, OH
- Online Application
- CPR Certification
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
Intensive PRS Case Manager- Bilingual Juntos (5310)
Center for Family Services —Cincinnati, OH
- $57,000 - $60,000 a year
- Full-time
- Spanish
- 5 years
- Pass drug screening
- Health insurance
- Dental insurance
Residential Cottage Manager
OneQuest Health —Covington, KY
- $45,000 - $50,000 a year
- Full-time
- Management
- Mid-level
- Residential
Quick Apply

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direct support supervisor jobs near florence, ky

CUSTOMER SUCCESS MANAGER

L2 Aviation Solutions, LLC -
Erlanger, KY

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Customer communication

Full Job Description

At L2 Aviation, we do far more than engineer, manufacture, and integrate aviation systems—we deliver confidence, reliability, and innovative solutions that keep our customers connected around the world. As a global leader in avionics integration and aerospace solutions, we partner with airlines, OEMs, MROs, suppliers, and operators to provide exceptional service throughout every stage of the customer journey.

As we continue to expand, we're looking for a Customer Success Manager who is passionate about building relationships, solving complex challenges, and creating an outstanding customer experience. If you're someone who thrives on connecting customers with the right solutions and enjoys working in a collaborative, fast-paced environment, we'd love to have you on our team.

WHY WORK WITH US:

L2 Aviation is a leading provider of worldwide aviation services that include aircraft engineering, aircraft modifications, aircraft parts sales and brokerage, aircraft wiring harness manufacturing, avionics product manufacturing and avionics design and integration represented by a world class team utilizing the latest in state-of-the-art technologies with the support of a highly skilled and experienced workforce.

WHY YOU’LL LOVE WORKING HERE:

At L2 Aviation, you'll have the opportunity to build meaningful customer relationships, collaborate with industry experts, and make a direct impact on the success of innovative aerospace programs within a growing, customer-focused organization. Here’s what makes our environment unique:
- Be the Voice of the Customer: Build meaningful relationships while helping customers achieve success through innovative aviation solutions.
- Make a Difference: Your work directly influences customer satisfaction, retention, and company growth.
- Collaborative Culture: Partner with engineering, operations, sales, and executive leadership to solve complex challenges.
- Professional Growth: Expand your skills within a growing global aerospace organization committed to employee development.
- Innovation in Aviation: Join a company that is shaping the future of aircraft integration, connectivity, and customer service.

WHAT YOU WILL DO:

The Customer Success Manager serves as the primary advocate for our customers, ensuring they receive exceptional support, proactive communication, and strategic guidance throughout their partnership with L2 Aviation. This role goes beyond traditional customer service by strengthening customer relationships, coordinating cross-functional support, and identifying opportunities to enhance customer satisfaction, retention, and long-term growth. You will:

Serve as the primary point of contact for customer inquiries related to pricing, proposals, subscription services, order status, and general account support.
Build trusted relationships with customers by providing proactive communication and responsive service.
Advocate for customer needs internally to ensure timely issue resolution and exceptional service delivery.
Partner with Account Management to strengthen existing customer relationships and identify growth opportunities.
Develop and implement customer retention strategies that strengthen long-term partnerships and support revenue growth.
Coordinate cross-functional teams including Engineering, Operations, Planning, Logistics, and Sales to deliver customer solutions.
Lead customer-facing initiatives and coordinate meetings, project updates, and technical discussions.
Gather customer feedback and recommend process improvements, new services, and product enhancements.
Process customer purchase orders, sales order entry, tracking, and related ERP transactions.
Support proposal development and customer response management.
Assist Sales and Marketing with trade shows, conferences, customer events, and promotional activities.
Maintain accurate customer information within CRM and ERP systems.
Ensure compliance with customer service Standard Operating Procedures (SOPs).
Recommend improvements to templates, workflows, customer communications, and internal processes.
Support continuous improvement initiatives that enhance customer experience and operational efficiency.
Perform additional duties as assigned by department management.

WHAT YOU BRING:

You’ll thrive in this role if you bring:
- Bachelor's degree in Business, Communications, Marketing, Information Systems, Customer Success, or related field preferred (equivalent experience considered).
- 7+ years of customer service, customer success, or client support experience.
- 5+ years of customer relationship management or account management experience preferred.
- Working knowledge of the aviation, aerospace, or technical services industry preferred.
- Experience working with cross-functional engineering or technical teams highly desirable.
- Strong customer-first mindset with exceptional relationship-building skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Experience utilizing CRM and ERP systems to manage customer information and business processes.
- Proficiency in Microsoft Office Suite including Outlook, Excel, Word, Teams, and SharePoint.
- Technical writing or document editing experience is a plus.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Ability to travel occasionally for customer meetings, company events, and industry conferences.
- Ability to read, write, and speak English fluently.
- Must submit to and pass pre-employment drug testing and any applicable company/FAA Drug and Alcohol Abuse Program that may be required.
- Must be able to pass required background checks, including a 10-year TSA check if airport access or badging is required.

**DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS ABOVE**

Due to the heavy volume of replies we receive; we respectfully cannot accept resumes which are received by fax nor individual inquiries by phone.

This position is not open to agencies or recruiting firms.

L2 Aviation is an equal opportunity employer and promotes a drug-free environment. A COMPLETE BACKGROUND CHECK IS REQUIRED FOR CONSIDERATION OF THIS POSITION.

Quick Apply

Refine Your Search

direct support supervisor jobs in florence, ky

CUSTOMER SUCCESS MANAGER

Client Service Supervisor - HAO - Monday to Friday; weekends as needed; 7:30am to 4:30pm

Adult Day Training Supervisor

Recovery Services Supervisor

Customer Success Manager (Hybrid)

Assistant Manager Client Relationship Center Service

Area Supervisor- Cincinnati, OH

Residential Care Supervisor 1

Residential Group Home Manager

Group Home Supervisor (Developmental Disabilities) (3rd Shift)

Direct Support Professional House Manager

Part-Time Weekend DSP Supervisor

Clinical Supervisor

Behavioral Health Clinical Supervisor (LISW or LPCC)

School-Based Clinical Manager & Community Partner Liaison

2nd Shift Supervisor - Residential

Intensive PRS Case Manager- Bilingual Juntos (5310)

Residential Cottage Manager

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