Top 42 Operations coordinator Jobs in Florence, Ma

Field Service Coordinator
New Communication Systems LLC dba ScentBridge —South Deerfield, MA
- $28.85 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
10d
Administrative Coordinator
Smith College —Northampton, MA
- $25.23 - $30.84 an hour
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
13d
Operations Coordinator
Valley Medical Group —Florence, MA
- $19.83 - $28.24 an hour
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Free parking
- Wellness program
Quick Apply
21h
Service Coordinator
Encore Fire Protection —Holyoke, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Program and Communications Coordinator
University of Massachusetts Amherst —Amherst, MA
- Full-time
- Hybrid work
- Office
- University
- Bachelor's degree
- AD&D insurance
Division Coordinator
Industrial Steel & Boiler Services, Inc. —Chicopee, MA
- $25 - $30 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Facilities Compliance and Operations Coordinator
Trinity Health Of New England —Springfield, MA
- $24.85 - $39.75 an hour
- Full-time
- Hospital
- System design
- HIPAA
Office Manager/HR Coordinator
New North Citizens Council Inc —Springfield, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
14d
Reception Coordinator
Valley Medical Group —Easthampton, MA
- $49,158 - $73,737 a year
- Full-time
- HIPAA
- Mid-level
- 3 years
- Free parking
- Wellness program
Quick Apply
5h
Clinical Operations Coordinator - Records
Transhealth —Florence, MA
- From $26 an hour
- Full-time
- Hybrid work
- Background check
- Administrative experience
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Operations Coordinator – Exceptional Learner Academy
Springfield Public Schools —Springfield, MA
- $25.24 an hour
- Email
- School experience
- Google Workspace
- Mid-level
- Opportunities for advancement
9d
Facilities Maintenance Coordinator
City of Westfield —Westfield, MA
- $27.36 - $30.10 an hour
- Multiple hires
- Writing skills
- Mid-level
- Driver's License
Operations Coordinator / Highway Department Foreman
Town of Granville —Granville, MA
- $34 - $37 an hour
- Overtime
- CDL B
- Civil engineering
- Construction site
Quick Apply
13d
Transportation Coordinator/Dispatcher
GST Transport —Southampton, MA
- Microsoft Outlook
- Customer service
- Mid-level
Accessibility Transportation Coordinator
Smith College —Northampton, MA
- $24.02 - $29.35 an hour
- Full-time
- Clean driving record
- Experience working with individuals with disabilities
- Mid-level
7d
EMS Coordinator
National Ambulance —Springfield, MA
- $60,000 - $85,000 a year
- Email
- In person
- Microsoft Word
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Operations Coordinator
AmeriGas Propane, Inc. —Westfield, MA
- $22 an hour
- Pass drug screening
- Mid-level
- Office
- Health savings account
- Paid holidays
Classroom Coordinator of Itsy Bitsy Child Watch
Holyoke Community College —Holyoke, MA
- $43,704.96 - $54,631.20 a year
- Full-time
- Background check
- Classroom
- Spanish
- Flexible schedule
Hampden County Community Coordinator
Western MA Training Consortium —Holyoke, MA
- $25 - $28 an hour
- Part-time
- Background check
- Spanish
- English
Quick Apply
8d
SMS - Student Support Coordinator
Holyoke Public Schools —Holyoke, MA
- $38,000 - $48,000 a year
- Full-time
- School experience
- Classroom
- Spanish

I want to receive the latest job alert for operations coordinator in florence, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations coordinator jobs near florence, ma

Compliance Officer jobs in Springfield, MA

Service Coordinator jobs in Holyoke, MA

Receptionist jobs in Easthampton, MA

Operations Coordinator jobs in Springfield, MA

Administrative Coordinator jobs in Northampton, MA

Communications Coordinator jobs in Boston, MA

Communications Coordinator jobs in Baton Rouge, LA

Healthcare Communications jobs in Houston, TX

Communications Coordinator jobs in Mckinney, TX

Administrative Coordinator jobs in Philadelphia, PA

Communications Director jobs in Portland, OR

Communications Coordinator jobs in Oregon

Communications jobs in Raleigh Durham, NC

Chief Financial Officer jobs in Virginia

Compliance Officer jobs in Novi, MI

Compliance Officer jobs in Houston, TX

Compliance Analyst jobs in Orlando, FL

Compliance Officer jobs in Morristown, NJ

Compliance Officer jobs in Miami, FL

Juvenile Probation Officer jobs in Ohio

Field Service Coordinator

New Communication Systems LLC dba ScentBridge
South Deerfield, MA

Quick Apply

Job Details

Full-time
$28.85 - $33.65 an hour
10 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Operations coordination planning
High school diploma or GED
Dispatching
Microsoft Teams
Cross-functional collaboration
Associate's degree
Air conditioning
Time management

Full Job Description

Job Summary

Location: South Deerfield, MA
Department: Field Services
Reports To: Director of Field Services

The Field Services Coordinator is responsible for coordinating the day-to-day operations of ScentBridge's field service team, ensuring exceptional customer service through efficient scheduling, proactive communication, and timely completion of installations, preventative maintenance, emergency service, and equipment replacements. This position serves as the central point of communication between customers, field technicians, sales, operations, and warehouse personnel to maximize technician productivity while delivering a best-in-class customer experience.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where priorities change throughout the day.

HVAC industry experience is preferred but not required. ScentBridge's scent diffusion systems integrate with commercial HVAC systems, and this position must effectively coordinate field technicians, understand HVAC terminology and equipment, and communicate confidently with customers, contractors, and facilities personnel.

Essential Responsibilities

Field Service Scheduling & Dispatch

Schedule and coordinate installation, preventative maintenance, repair, emergency service, and equipment replacement appointments.
Optimize technician schedules and travel routes to maximize productivity and minimize travel costs.
Monitor technician status throughout the day and adjust schedules as priorities change.
Coordinate after-hours and on-call service requests as needed.
Ensure customer commitments and service level expectations are met.

Customer Communication

Serve as the primary point of contact for incoming field service requests.
Communicate appointment confirmations, estimated arrival times, and schedule updates.
Proactively notify customers of delays or changes.
Coordinate access requirements with customer facilities and property managers.
Follow up with customers to confirm satisfaction after service visits.

Work Order & Equipment Management

Create, update, and close work orders in Acumatica Service Management.
Maintain accurate equipment records, including serial numbers, installation dates, warranty information, and service history.
Review technician service reports for completeness and accuracy.
Ensure labor, travel time, parts, and service notes are entered accurately.
Track open work orders and coordinate timely completion.

Preventative Maintenance Coordination

Manage recurring preventative maintenance schedules across the customer base.
Ensure maintenance visits are completed according to service agreements.
Coordinate seasonal maintenance campaigns and customer communications.
Monitor contract compliance and completion metrics.

Parts & Inventory Coordination

Coordinate with warehouse personnel to ensure technicians have the appropriate equipment, replacement parts, and fragrance oils before scheduled appointments.
Track inventory availability and special-order items.
Coordinate shipment of parts directly to customer sites when appropriate.
Schedule return visits when parts become available.

Technician Support

Provide technicians with complete work order information, customer history, equipment details, and installation requirements.
Assist technicians in resolving scheduling conflicts and customer issues.
Monitor technician productivity and daily workload.
Support new technician onboarding by coordinating schedules, equipment, and documentation.

Administrative & Reporting

Maintain accurate service records and customer information.
Generate reports related to technician utilization, open work orders, preventative maintenance completion, response times, and service trends.
Assist the Director of Field Services with workload forecasting and resource planning.
Identify opportunities to improve scheduling efficiency and customer satisfaction.

Qualifications

Education

· High school diploma or GED required.

· HVAC experience with licensing, certificate or equivalent is preferred. Associate's or bachelor's degree in Business, Operations, or similar field is preferred but not required.

· Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

Experience

Minimum of 1 - 2 years of experience in field service coordination, dispatching, operations, customer service, or a related role.
Minimum of 3 years of experience in the HVAC industry required.
Experience coordinating commercial service technicians, preventative maintenance programs, and customer service.
Experience using ERP or field service management software, preferably Acumatica, is strongly preferred.

Required Skills

Exceptional organizational and time management skills.
Strong customer service and communication abilities.
Ability to prioritize multiple competing demands.
Detail-oriented with excellent follow-through.
Proficient in Microsoft Office Suite, especially Outlook, Excel, and Teams.
Comfortable learning new software and technology platforms.
Ability to work independently while collaborating across departments.
Professional demeanor with strong problem-solving skills.

Preferred Qualifications

Experience coordinating installation or service technicians.
Familiarity with preventative maintenance programs.
Experience with inventory or equipment management.
Knowledge of ERP systems and CRM software.
Understanding of logistics and route optimization.

Pay: $28.85 - $33.65 per hour

Work Location: In person

Quick Apply

Refine Your Search

operations coordinator jobs in florence, ma

Field Service Coordinator

Administrative Coordinator

Operations Coordinator

Service Coordinator

Program and Communications Coordinator

Division Coordinator

Facilities Compliance and Operations Coordinator

Office Manager/HR Coordinator

Reception Coordinator

Clinical Operations Coordinator - Records

Operations Coordinator – Exceptional Learner Academy

Facilities Maintenance Coordinator

Operations Coordinator / Highway Department Foreman

Transportation Coordinator/Dispatcher

Accessibility Transportation Coordinator

EMS Coordinator

Operations Coordinator

Classroom Coordinator of Itsy Bitsy Child Watch

Hampden County Community Coordinator

SMS - Student Support Coordinator

I want to receive the latest job alert for operations coordinator in florence, ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected