Top 418 Program quality manager Jobs in Florence, Sc

Call Quality Analyst
HopeHealth Inc —Florence, SC
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
Physician, Family Practice, Darlington
Genesis Healthcare, Inc —Darlington, SC
- 8 hour shift
- Medicine
- Customer service
- BLS Certification
- Profit sharing
- Paid holidays
Quick Apply
Account Executive - Hospice Sales
Agape Care Group —Florence, SC
- Full-time
- Mid-level
- Reliable transportation
- Associate's degree
- Health savings account
- Disability insurance
4d
Physical Therapy Assistant Home Health Part-Time/PRN
Medical Services of America —Florence, SC
- $33 - $38 an hour
- Part-time
- Background check
- Physical & Rehabilitation Medicine
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse Clinical Manager Home Health
Medical Services of America —Florence, SC
- $70,000 - $80,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
7d
Registered Nurse Clinical Coordinator (RN) 4th Floor Ortho/Neuro/Stroke Unit - FT
MUSC —Florence, SC
- Full-time
- Acute care
- Nursing
- RN License
General Manager
RATP Dev USA —South Carolina
- Full-time
- Pass drug screening
- Office
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
10d
Hospice Registered Nurse
Gentiva —Florence, SC
- Full-time
- CPR Certification
- Nursing
- Medication administration
Quick Apply
Registered Nurse
All Ways Caring HomeCare —Florence, SC
- $30 an hour
- Part-time
- CPR Certification
- Nursing
- Management
- 401(k)
- Employee assistance program
Field Service Technician
Ipsen International Inc —South Carolina
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
General Dentist - Hartsville, SC
Prestwood Complete Dental Care —Hartsville, SC
- $200,000 a year
- Full-time
- Dental office
- Doctoral degree
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
5d
Certified Medical Assistant
MUSC —Florence, SC
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
Home Health Registered Nurse
Centerwell —Florence, SC
- $49 - $69 an hour
- Full-time
- CPR Certification
- Medication administration
- RN License
- Paid parental leave
- Paid holidays
2d
Bi-Lingual HR Generalist (Hilton Head, SC)
MasterCorp —South Carolina
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
Quick Apply
Nurse Manager Emergency ED ER
Premier Healthcare System, nationally recognized —South Carolina
- $100,000 - $150,000 a year
- Full-time
- Nursing
- RN License
- 5 years
- Paid training
- Mileage reimbursement
Quick Apply
11d
Project Manager
Peterson CAT —South Carolina
- Up to $115,000 a year
- Full-time
- Background check
- Construction site
- Customer service
- Health insurance
- Dental insurance
Quick Apply
7d
Assistant Manager
Zaxby's —Marion, SC
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
7h
Shift Leader (Full-Time)
Zaxby's —Marion, SC
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
7h
Shift Leader (Part-Time)
Zaxby's —Marion, SC
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
7h
Quality Inspector (3rd Shift)
Otis —Florence, SC
- Full-time
- Computer literacy
- Mid-level
- Ability to stand for extended periods
10d

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program quality manager jobs near florence, sc

Call Quality Analyst

HopeHealth Inc -
Florence, SC

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Overview of Position: The Call Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure service excellence, compliance, and adherence to company standards. This position reviews recorded calls, identifies performance trends, and provides feedback to support employee development and continuous improvement initiatives. The Call Quality Analyst works closely with management and training teams to enhance customer experience, improve operational efficiency, and maintain quality assurance standards across the organization.

Qualifications:

High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Healthcare Administration, or related field preferred
Minimum of 1–3 years of customer service, call center, quality assurance, or related experience preferred
Knowledge of quality assurance standards, customer service practices, and performance metrics

Knowledge/Skills:

Strong verbal and written communication skills
Excellent listening and analytical skills with strong attention to detail
Ability to evaluate calls objectively and provide constructive feedback
Strong organizational and time management abilities
Ability to identify trends, performance gaps, and areas for improvement
Professional demeanor with strong interpersonal skills.

Essential Job Functions:

Monitor and evaluate recorded customer calls for quality assurance and compliance standards
Review customer interactions to assess professionalism, accuracy, and customer service performance
Complete quality assurance scorecards and maintain detailed evaluation records
Provide feedback and recommendations to supervisors and team members regarding performance improvement opportunities
Identify trends, recurring issues, and areas requiring additional coaching or training
Ensure adherence to company policies, procedures, and regulatory guidelines
Collaborate with management and training staff to improve customer experience and operational efficiency
Maintain the confidentiality of customer and employee information
Participate in calibration sessions and team meetings to ensure scoring consistency and quality standards
Assist with additional administrative or departmental duties as assigned
Works in collaboration with the Guest Experience Manager to build monthly call quality reports
Works in collaboration with the Guest Experience Manager on suggestive scripting or process updates to improve the patient experience
Work in collaboration with the Guest Experience Manager to identify trends and action plan needs for improvement in customer service/guest experience

Physical Requirement: Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

Normal business hours are 8:00 am to 5:00 pm Monday-Friday. Schedule determined by supervisor based on the needs of the department, position, and program requirements. Other hours and/or days as needed for program activities.

Quick Apply

Refine Your Search

program quality manager jobs in florence, sc

Call Quality Analyst

Physician, Family Practice, Darlington

Account Executive - Hospice Sales

Physical Therapy Assistant Home Health Part-Time/PRN

Registered Nurse Clinical Manager Home Health

Registered Nurse Clinical Coordinator (RN) 4th Floor Ortho/Neuro/Stroke Unit - FT

General Manager

Hospice Registered Nurse

Registered Nurse

Field Service Technician

General Dentist - Hartsville, SC

Certified Medical Assistant

Home Health Registered Nurse

Bi-Lingual HR Generalist (Hilton Head, SC)

Nurse Manager Emergency ED ER

Project Manager

Assistant Manager

Shift Leader (Full-Time)

Shift Leader (Part-Time)

Quality Inspector (3rd Shift)

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