Top 4 Front desk agent Jobs in Florence Al

Front Desk All Shifts
Hampton Inn and Suites Florence- Downtown —Florence, AL
- From $14 an hour
- Part-time
- In person
- In-person
- Communication skills
- Entry level
- Free parking
- Health savings account
Quick Apply
5d
Front Desk Agent
YEDLA LLC —Florence, AL
- Part-time
- Hotel
- Entry level
Quick Apply
Front Desk Receptionist
Spark By Hilton Tuscumbia Alabama —Tuscumbia, AL
- From $10 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Excel
- Employee discount
Quick Apply

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Front Desk All Shifts

Hampton Inn and Suites Florence- Downtown
Florence, AL

Quick Apply

Job Details

Part-time | Full-time
From $14 an hour
5 days ago

Benefits

Free parking
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Interpersonal skills
Attention to detail
Multi-line phone systems

Full Job Description

Overview

Our downtown hotel is looking for shining front desk superstars, who can create a luminous atmosphere for everyone who walks through our doors. The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. In addition, the front desk agent is responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

This role is perfect for anyone needing flexible hours. This position could be part-time or full-time depending on your schedule.

Please apply in person or through this ad only. WE REQUEST THAT YOU REFRAIN FROM CALLING THE HOTEL WITH QUESTIONS PLEASE.

Hampton Inn & Suites Florence Downtown provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Duties

Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
Manage hotel reservations using property management systems (PMS) such as PEP or similar platforms
Handle guest inquiries via multi-line phone systems with professionalism and courtesy, maintaining excellent phone etiquette
Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience
Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly
Assist with night audit procedures when working overnight shifts to ensure financial accuracy and reporting
Enforce hotel emergency procedures confidently and efficiently during incidents or safety concerns
Maintain detailed records of guest interactions, requests, and complaints to support exceptional guest relations

Skills

Strong background in hospitality and customer service with a focus on guest satisfaction
Experience with hospitality reservation systems such as PEP or property management systems (PMS)
Knowledge of hotel operations, including night audit procedures and front desk functions
Excellent phone communication skills, including multi-line phone system operation and phone etiquette
Familiarity with hotel emergency procedures and guest safety protocols
Proven problem-solving skills in customer service scenarios, demonstrating patience and professionalism
Ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
Resort or hotel experience preferred, especially in guest relations and front desk roles

Join us to be part of an energetic team dedicated to delivering memorable guest experiences! Your enthusiasm, expertise, and commitment will help shape the welcoming atmosphere our guests love.

Pay: From $14.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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