Top 65 Call center manager Jobs in Florida

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
BPO Call Center - Vendor Operations Manager
Green Dot Corporation —Tampa, FL
- $83,800 - $125,900 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
Manager, Guest Operations (Contact Center)
Signature Aviation —Orlando, FL
- Full-time
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Call Center Supervisor
Conceptions Florida —Coral Gables, FL
- From $55,000 a year
- Full-time
- Background check
- Sales
- HIPAA
- Health savings account
- Health insurance
Quick Apply
13d
Customer Support Manager
The Real Autograph —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
8d
Service Manager (Expert Home Services)
Strongpoint Talent —Tampa, FL
- $90,000 - $110,000 a year
- Full-time
- Management
- Military
- Mid-level
Quick Apply
Customer Service/Call Center Manager
Morgan White Group —Miami, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
6d
Call Center Supervisor
IonTuition —Orlando, FL
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Manager
NATIONAL FLOORS DIRECT INC —Boca Raton, FL
- $58,000 - $68,500 a year
- Weekends as needed
- 3 years
- Senior level
- Leadership
- Paid training
- Health insurance
Quick Apply
Director, Collections & Call Center Strategy
Southern Auto Finance Company, LLC —Pompano Beach, FL
- From $150,000 a year
- Spanish
- English
- Office
- Paid holidays
- Disability insurance
Quick Apply
Manager Contact Center
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Quality control
- Health insurance
- Dental insurance
Reservation Call Center Supervisor
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
12d
Call Center Operations Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
Call Center Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
Call Center General Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- 5 years
- Pass drug screening
Call Center Supervisor Level 1
Equity LifeStyle Properties —Orlando, FL
- Full-time
- Mid-level
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
Call Center Manager
FleetForce Truck Driving School —Bradenton, FL
- $55,000 - $70,000 a year
- Full-time
- English
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Senior Manager Guest Services
Capgemini —Miami, FL
- $46.23 - $72.23 an hour
- 8 hour shift
- Hybrid work
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Manager, Contact Center Training
University of Miami —Medley, FL
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Call Center Manager
Speedy Tech Services —Lakeland, FL
- $50,000 - $75,000 a year
- Full-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d

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call center manager jobs near florida

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

call center manager jobs in florida

Remote Contact Center Supervisor

BPO Call Center - Vendor Operations Manager

Manager, Guest Operations (Contact Center)

Call Center Supervisor

Customer Support Manager

Service Manager (Expert Home Services)

Customer Service/Call Center Manager

Call Center Supervisor

Call Center Manager

Director, Collections & Call Center Strategy

Manager Contact Center

Reservation Call Center Supervisor

Call Center Operations Manager

Call Center Manager

Call Center General Manager

Call Center Supervisor Level 1

Call Center Manager

Senior Manager Guest Services

Manager, Contact Center Training

Call Center Manager

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