Top 896 Casino jobs Jobs in Florida

Customer Care Agent - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
Quick Apply
5d
Operations Manager, Nu Stadium
Delaware North —Miami, FL
- $66,300 - $89,500 a year
- Senior level
- Leadership
- Communication skills
- Paid parental leave
- Paid holidays
13d
Valet Attendant - Seminole Coconut Creek Casino
Seminole Exchange —Coconut Creek, FL
- Part-time
- 18 years or older
- Basic math
- Criminal background check
12d
Receiving Clerk
Caesars Entertainment —Pompano Beach, FL
- Weekends as needed
- Background check
- English
- Ability to climb stairs
- On-the-job training
Casino Credit Clerk II - Casino Credit
001 Seminole Hard Rock Hollywood —Hollywood, FL
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Special Events Security Officer - Casino Security
003 Seminole Hard Rock Tampa —Tampa, FL
- Part-time
- Background check
- Clean driving record
- Microsoft Excel
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Guest Services Representative
Caesars Entertainment —Pompano Beach, FL
- Weekends as needed
- Background check
- English
- Ability to climb stairs
Warehouse Worker, EverBank Stadium
Delaware North —Jacksonville, FL
- $15 an hour
- Weekends as needed
- No high school diploma
- No experience needed
- Entry level
- Paid parental leave
- Paid holidays
Cage Cashier - Casino Cash Operations
Seminole Casino Hotel Immokalee —Immokalee, FL
- Part-time
- Background check
- Customer service
- Basic math
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Casino VIP Host
Betr —Miami, FL
- Full-time
- Sales
- Mid-level
- 1 year
Quick Apply
Hospitality Host
Seminole Classic Casino Hollywood —Hollywood, FL
- Weekends as needed
- Background check
- Microsoft Excel
- Pass drug screening
Quick Apply
8d
Dishwasher, EverBank Stadium
Delaware North —Jacksonville, FL
- $16 an hour
- Seasonal
- No experience needed
- Entry level
- Under 1 year
- Paid parental leave
- Paid holidays
Customer Care Agent II - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
5d
Casino Cleaner I
Caesars Entertainment —Pompano Beach, FL
- Weekends as needed
- Background check
- English
- Ability to climb stairs
Beverage Server - Casino Service Bar
003 Seminole Hard Rock Tampa —Tampa, FL
- Part-time
- Entry level
Quick Apply
11d
Spa Attendant - Spa
003 Seminole Hard Rock Tampa —Tampa, FL
- Weekends as needed
- Background check
- Pass drug screening
- Maintenance
Quick Apply
Surveillance
bestbet - Jacksonville - Orange Park - St Augustine —Orange Park, FL
- $15 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
Sales Associate at The Seminole Brighton Trading Post
Seminole Tribe of Florida —Okeechobee, FL
- From $15 an hour
- Overtime
- Background check
- Customer service
- High school diploma or GED
- Health insurance
- Dental insurance
Main Banker
Creek Entertainment Gretna —Gretna, FL
- $15.00 - $15.05 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Paid holidays
Quick Apply
Mutuel Teller
Creek Entertainment Gretna —Gretna, FL
- $14.00 - $14.05 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Math
Quick Apply

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Customer Care Agent - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Health insurance
Tuition reimbursement

Qualifications

Phone communication

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call). Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

What We Offer:

Paid Weekly
Competitive Health Plans
Training and Development
Tuition Reimbursement
Team Member Discounts
Much More!

Responsibilities:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

As part of the Seminole Hard Rock Support Services employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:

Criminal Background Check
Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Quick Apply

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What We Offer:

Paid Weekly

Competitive Health Plans

Training and Development

Tuition Reimbursement

Team Member Discounts

Much More!

Responsibilities:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.

Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.

Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment

Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return

Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest

Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management

Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.

Creating and maintaining group master accounts

Inputting group rooming lists as needed

Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts

Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing

Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met

Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members

Escalating difficult and complex situations as they arise

Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated

Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings

Works diligently to support the “Five Fs” culture and team philosophy throughout the property.

Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.

Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

One year or more of directly related experience in an inbound contact center

Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette

Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.

Knowledge of Social Media and the role they play.

Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus

Strong verbal communication and interpersonal skills

Experience handling guest calls in a sales-oriented inbound environment

Experience handling reservations in the casino / hospitality industry is considered a plus

Ability to work independently and under direct supervision, while maintaining a high level of productivity

Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor

Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.

Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite

Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

As part of the Seminole Hard Rock Support Services employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:

Criminal Background Check

Drug Screen