Top 13 Chat agent no phone calls Jobs in Florida

Contact Center Agent II (Remote)
TicketSummit —Edgewater, FL
- Full-time
- Remote
- Mid-level
- Windows
- Paid holidays
- Health insurance
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9d
Foreclosure Relief Team: Licensed Real Estate Agent
Great Florida Lending Inc. —West Palm Beach, FL
- $60,000 - $400,000 a year
- Full-time
- Spanish
- Mid-level
- Real Estate License
- Profit sharing
- Professional development assistance
Quick Apply
Mortgage Loan Processor
TROPICAL FINANCIAL CREDIT UNION —Miramar, FL
- Full-time
- Microsoft Word
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
PATIENT ADVOCATE
Palms Medical Group —Branford, FL
- Rotating shift
- Microsoft Excel
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
9d
Licensed Medicare Health Insurance Agent
Worxweb Solutions —Boca Raton, FL
- $720 a week
- Remote
- Mid-level
Quick Apply
Guest Experience Manager
Villatel —Davenport, FL
- Full-time
- 5 years
- Mid-level
- Analysis skills
Quick Apply
BDC SPECIALIST
Doral Automotive Group —Miami, FL
- Full-time
- 18 years or older
- Clean driving record
- Dealership
Quick Apply

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Contact Center Agent II (Remote)
TicketSummit —Edgewater, FL
Fields inbound and outbound support calls, emails, or chats for partner sites. Handling inbound and outbound support calls, website chats, and emails, with the…
Quick Apply
9d
Medicare Advantage Sales Agent
Summit Health Advisors —Boca Raton, FL
We are seeking licensed Medicare Advantage Sales Agents to work from our Boca Raton office handling *100% inbound calls* from individuals actively seeking…
$75,000 - $150,000 a year
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Byers Ford —Delaware, OH
Answer customer calls and establish follows-up with sales appointments. Respond quickly to internet, phone and live chat inquiries using email, phone and live…
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Contact Center Agent II (Remote)

TicketSummit
Edgewater, FL

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Job Details

Full-time
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Phone communication
De-escalation techniques
Conflict de-escalation
Windows
Order issue resolution
Client interaction via phone calls

Full Job Description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.

We’re excited to announce an opportunity to join the TicketNetwork team as Contact Center Agent II - BOH! This role is a key position within our operations, serving as the critical link between customers and sellers. You'll handle support inquiries across multiple channels, via phone, chat and email, while ensuring that all order, event, and delivery details are communicated accurately and efficiently to all appropriate parties. This position offers the chance to deepen your expertise, contribute to seamless customer experiences, and play an integral role in driving operational excellence.

This position requires you to have a Computer with Windows OS (No Chromebook or Mac). Please note that we will have to install specific applications on your computer.

Primary Responsibilities

Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support.
Acts urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience.
Being the intermediary between customer and seller (ie. relaying delivery information to clients, coordinating pickups, confirming delivery, etc.)
Acting as a liaison via Freshdesk between customers and sellers on behalf of the company.
Refills and Relists orders via point of sales and partner sites to assist customers.
Fields inbound and outbound support calls, emails, or chats for partner sites.
Answering questions from peers related to customer ticket requests.
Contacts selling partners and FedEx via telephone, email, or support ticket to discuss and confirm delivery details, and provide updates.
Communicates with other internal departments and stakeholders as necessary.

Required Skills and Experience
Must be able to make and receive calls and de-escalate/troubleshoot customer and broker order issues with relative ease.
Must have been a Tier 2 agent for at least 3 months.

Shift Available
Sunday, Wednesday, Thursday, Friday, Saturday 12PM-9PM (EST)
Monday and Tuesday OFF

Please note: schedule may change to accommodate business needs.

The standard weekly working schedule shall consist of forty (40) hours, distributed across working days in accordance with the employer’s operational needs and applicable labor regulations.
Rest days and schedule allocations may be subject to change based on business requirements. In the event of any such schedule adjustment, the employee shall be notified at least five (5) calendar days in advance, in writing or via an official communication channel, to ensure adequate preparation and compliance.

Benefits.

Flexible remote scheduling
Medical, Dental and Vision as well as additional employer and employee paid benefits.
Generous PTO, Floating Holidays, Mental Health days and company observed holidays.
401k and employer match.
Annual voucher for live event tickets.
Much more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

chat agent no phone calls jobs in florida

Contact Center Agent II (Remote)

Foreclosure Relief Team: Licensed Real Estate Agent

Mortgage Loan Processor

PATIENT ADVOCATE

Licensed Medicare Health Insurance Agent

Guest Experience Manager

BDC SPECIALIST

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