Top 78 Client success manager Jobs in Florida

Client Success Manager
Puma Managed IT —Florida
- $90,000 - $120,000 a year
- Full-time
- Remote
- 3 years
- Presentation skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Hewlett Packard Enterprise —Florida
- $62,900 - $145,300 a year
- Full-time
- Mid-level
- Fair chance
2d
Client Success Manager
ID Plans —Tampa, FL
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply
11d
Client Success Manager
Trivium —Orlando, FL
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Client Success Manager- Health & Pharma- Remote Florida
Dentsu —Florida
- $70,000 - $80,000 a year
- Email
- Remote
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Paid holidays
Enterprise Customer Success Manager - Tampa
Justt —Tampa, FL
- $150,000 - $160,000 a year
- 5 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager (Ongoing Opportunity)
Feathr —Gainesville, FL
- $75,000 a year
- Urgently hiring
- Remote
- Mid-level
- 2 years
- Commercial
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Experience - Executive Customer Success Manager
Aline —Florida
- $125,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Leadership
Quick Apply
10d
Customer Success Manager, Tier 1 (East)
Eltropy Inc. —Tampa, FL
- $125,000 - $135,000 a year
- Remote
- 5 years
- Analysis skills
- Travel
Customer Success Manager
Carrier —Florida
- $96,000 - $192,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Travel
- Wellness program
- Paid jury duty
Client Success Manager
Absorb —Tampa, FL
- Full-time
- Remote
- Background check
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
9d
Customer Success Manager - East Coast
Strive Pharmacy —Tampa, FL
- $65,000 - $85,000 a year
- Remote
- Google Workspace
- Mid-level
- Travel
- Health savings account
- Health insurance
11d
Customer Success Manager
Bridgeway Benefit Technologies —Tampa, FL
- Remote
- Bachelor's degree
- Travel
- Senior level
Quick Apply
5d
Customer Success Manager
Hydrolec —Jacksonville, FL
- $75,000 - $95,000 a year
- Full-time
- ERP systems
- Mid-level
- In-person
- Relocation assistance
- Health insurance
Quick Apply
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Tampa, FL
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
Customer Success Manager, Strategic
Pushpay —Jacksonville, FL
- $100,000 - $120,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Client Success Director
Zelis —Saint Petersburg, FL
- $153,000 - $193,800 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
Customer Success Manager
Trivium —Miami, FL
- $42,000 - $90,000 a year
- Full-time
- Remote
- Sales
- English
- Mid-level
- Flexible schedule
Quick Apply
Customer Success Manager
Hydralife —Doral, FL
- $70,000 - $85,000 a year
- Contract
- Spanish
- English
- Mid-level
Quick Apply
National Client Success Manager
Micrologic Associates —Fort Lauderdale, FL
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Office
- Health savings account
- Health insurance
Quick Apply

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Client Success Manager

Puma Managed IT
Florida

Quick Apply

Job Details

Full-time
$90,000 - $120,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer relationship management
Customer support ticket management
Help desk systems
Productivity software

Full Job Description

Position Overview

The Client Success Manager serves as the primary relationship owner and operational point of contact for a single, strategically significant client account. This role is responsible for the full lifecycle of client engagement, from daily operations to long-range planning. This role acts as an extension of the client's team, ensuring that all activity under the account, including projects, service, finance, procurement, and strategy, is proactively managed, clearly communicated, and aligned with the client's expectations and agreement.

This is a high-ownership, highly visible role. The right candidate brings a blend of technical awareness, business knowledge, project coordination, and the interpersonal skills necessary to build trusted, long-term relationships at all levels of a client organization.

This is a full-time, remote position open to candidates residing within the Eastern Time Zone. We offer a comprehensive benefits package including medical, dental, and vision insurance, paid time off (PTO), 401(k), life insurance, and voluntary life insurance.

Key Responsibilities

Account Relationship Management

Serve as the primary point of coordination and client accountability for all account activity, ensuring the appropriate internal teams are engaged, informed, and accountable for execution.
Develop and maintain strong working relationships with client leadership and key contacts.
Coordinate weekly operational meetings and monthly executive business reviews to review performance, priorities, risks, commitments, and upcoming needs.
Maintain the account risk register and decision log.
Document and track account-level action items through completion, escalating delays or obstacles when necessary.
Ensure internal teams remain aligned on priorities, deliverables, and client commitments.
Act as the client's internal advocate within Puma, escalating concerns and championing the account's interests across service, finance, procurement, and project teams.

Project Oversight

Maintain all active projects within the account, ensuring milestones, timelines, and deliverables are met
Maintain current project initiatives, status reports, and client-facing communications
Identify and proactively address issues, resource conflicts, or schedule risks before they become client-impacting issues
Ensure project communication, updates and status reporting are delivered consistently and proactively

Service Delivery Partnership

Partner closely with the Service Delivery Manager (SDM) to ensure alignment between client expectations, business priorities, and service delivery
Review client concerns, feedback, and service trends with the SDM to identify opportunities
Collaborate with the SDM on major incidents, recurring issues, and service initiatives to ensure clients remain informed and priorities are aligned
Assist with client communications during escalated issues, ensuring clear expectations, regular status updates, and accountability through resolution
Facilitate between the client and internal teams to remove roadblocks, improve communication, and support successful service outcomes

Quoting and Proposals

Prepare and deliver accurate, professional quotes and proposals for client requests.
Coordinate with internal teams to develop scopes of work (SOWs) and supporting documentation.
Ensure all proposals are complete, aligned with client requirements, and delivered on schedule.
Proactively follow up on open opportunities, maintaining momentum through close.
Document all updates, client expectations, communications and next steps within the opportunities and initiatives.

Strategic Planning

Work with the vCIO, engineering, and solutions design teams to build and maintain a technology roadmap aligned with the client's business goals.
Identify opportunities to expand the client's use of Puma services, collaborate with Puma leadership, and proactively present appropriate recommendations.
Coordinate the review, budgeting, scoping, and presentation of planned initiatives.
Follow up on all open initiatives and ensure overdue or deferred initiatives are reviewed, with timelines, priorities, roadmaps, and budgets updated as appropriate.

Qualifications

Required

3+ years of experience in account management, client success, or IT project management in a managed services or technology environment
Demonstrated ability to manage complex, multi-stakeholder relationships with confidence and professionalism
Strong organizational skills with the ability to manage multiple concurrent workstreams across service, project, and financial domains
Clear and effective communicator, both written and verbal, with experience presenting to executive-level audiences
Working knowledge of IT infrastructure, networking, cloud services, or endpoint management concepts
Proficiency with ticketing systems, CRM platforms, and standard productivity tools

Preferred

Experience in a named or dedicated account model within an MSP environment
Familiarity with PSA tools such as ConnectWise, Autotask, or similar platforms
Experience preparing and presenting quotes, SOWs, and technology roadmaps

What Success Looks Like

Client Satisfaction: Client stakeholders consistently express confidence in Puma's communication, responsiveness, accountability, and strategic partnership.
Service Delivery Alignment: Client priorities, concerns, and service trends are clearly communicated to the Service Delivery Manager, with appropriate follow-up and visibility maintained through resolution.
Project Oversight: Clients receive accurate, proactive project updates, while risks, delays, and decisions are identified early and coordinated with the responsible Project Manager.
Account Coordination: Service, project, finance, procurement, and strategy activities remain organized, documented, and aligned with client expectations.
Account Growth: The relationship expands through trusted guidance, proactive recommendations, and the identification and advancement of appropriate solutions.
Account Retention: The client renews its agreement, strengthens its relationship with Puma, and increasingly views Puma as a strategic partner.

Working Style & Culture Fit

The Client Success Manager role is best suited for someone who thrives on ownership and accountability. This person does not wait to be told something is off track. They are naturally organized, relationship-driven, and comfortable navigating the intersection of technical complexity and business communication. They represent Puma with professionalism, build trust through consistent execution, and take personal ownership of the long-term success, satisfaction, and strategic growth of every client they serve.

Quick Apply

Refine Your Search

client success manager jobs in florida

Client Success Manager

Customer Success Manager

Client Success Manager

Client Success Manager

Client Success Manager- Health & Pharma- Remote Florida

Enterprise Customer Success Manager - Tampa

Customer Success Manager (Ongoing Opportunity)

Customer Experience - Executive Customer Success Manager

Customer Success Manager, Tier 1 (East)

Customer Success Manager

Client Success Manager

Customer Success Manager - East Coast

Customer Success Manager

Customer Success Manager

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Customer Success Manager, Strategic

Client Success Director

Customer Success Manager

Customer Success Manager

National Client Success Manager

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