Top 382 Customer advocate remote Jobs in Florida

Contact Center Associate 1 - UHealth Connect (Remote)
University of Miami —Medley, FL
- Full-time
- Remote
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Call Center Service Advocate I - Remote
Oak Street Health —Florida
- $17.00 - $34.15 an hour
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- Microsoft Office
- Health insurance
- Dental insurance
Call Center Representative – Medicaid Member Support
Conduent State Healthcare, LLC —Florida
- $16 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
- Paid holidays
Customer Relationship Advocate Career Development Experience- Jacksonville, FL
Fidelity Investments —Jacksonville, FL
- Full-time
- Office
- Analysis skills
- Entry level
- Wellness program
- Disability insurance
Consumer Retention Specialist
Uniti —Florida
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- AD&D insurance
- Health insurance
5d
Medicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL
RSi —Lakeland, FL
- $21 - $25 an hour
- Monday to Friday
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Workplace Health and Safety Specialist, Early Career – (2027) – East
Amazon.com Services LLC —Orlando, FL
- $58,200 a year
- Weekends as needed
- Data analysis skills
- Ability to climb stairs
- Master's degree
- Employee assistance program
- 401(k) matching
Customer Service Advocate
Christian Care Ministry —Melbourne, FL
- $20.50 an hour
- Full-time
- 18 years or older
- Word processing
- Computer literacy
- Paid parental leave
- Health savings account
5d
Lead Client Services - Majors
PAYLOCITY CORPORATION —Lake Mary, FL
- $59,600 - $85,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Member Services Agent
RUE GILT GROUPE —Orlando, FL
- $18 an hour
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
VA ASSOCIATE ADVOCATE
Advocacy Solutions —Florida
- $62,943.75 - $104,906.25 a year
- Full-time
- Remote
- Management
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Sexual Assault Helpline-Call Center - REMOTE IN FLORIDA ONLY
Suncoast Center —Clearwater, FL
- Evenings as needed
- Remote
- Clean driving record
- Computer literacy
- Pass drug screening
- On-the-job training
Quick Apply
12d
Guest Recognition Manager
Orlando Informer —Orlando, FL
- $62,000 - $72,000 a year
- Weekends as needed
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Representative
Total Military Management Inc —Jacksonville, FL
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
HIV Customer Representative - South Florida
Merck —Miami, FL
- $106,200 - $167,200 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
11d
BCBA - Clinical Supervisor
Maxim Healthcare Services Direct —Jacksonville, FL
- $80,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Home health
- Profit sharing
- Continuing education credits
Quick Apply
Oncology Care Coordinator- Nurse Practitioner
MAXhealth —Sarasota, FL
- Full-time
- Hybrid work
- Adults
- Mid-level
Quick Apply
Real Estate Team Leader & Partner
The Gomes Agency —Sarasota, FL
- $165,000 - $345,000 a year
- Full-time
- Hybrid work
- Spanish
- Sales
- Customer service
- Professional development assistance
- Flexible schedule
Quick Apply
Telehealth Registered Dietitian
Nourish —Florida
- $50 - $55 an hour
- Choose your own hours
- Mid-level
- US work authorization
- Leadership
- Continuing education credits
- Health insurance
Medical Field Case Manager
Enlyte —Vero Beach, FL
- $70,000 - $95,000 a year
- Full-time
- Nursing
- Microsoft Outlook
- RN License
- Travel reimbursement
- Health savings account

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Contact Center Associate 1 - UHealth Connect (Remote)

University of Miami -
Medley, FL

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance

Qualifications

Collaborate with healthcare professionals
Customer communication
Triage
High school diploma or GED
Working with individuals from diverse cultural backgrounds
Computer skills
Customer service problem-solving

Full Job Description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .

The Department of UHealth Connect has an exciting opportunity for a full-time Contact Center Associate 1 (Remote). The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. Our department thrives on teamwork and collaboration, and we know our employees achieve the greatest results when they are working together for a common goal - to provide care for our patients. If you enjoy working in a collaborative environment, then we have a job for you!

The Contact Center Representative 1 is responsible for scheduling and registering patients for appointments within the University of Miami Health System. Success in this position requires the ability to utilize the EPIC scheduling system to search for appointments across multiple physicians, resources, specialties, and sites while utilizing expertise in medical triage and understanding of government and commercial insurance requirements to ensure patients are scheduled with the appropriate provider within a convenient time frame. This position supports the medical school’s vision, mission, goals and objectives by providing patient-centric access to our world-renowned medical care.

Provide general information about University of Miami Health System services to patients and community health care providers.
Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
Initiate pre-registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre-registration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete and up to date on patient’s screen.
Verification of insurance information, verification of benefits and insurance referral information.
Verification of private patient insurance information for same day appointments or by request.
Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
Assure ease of patient flow through medical care process.
Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care.
Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University of Miami Miller School of Medicine.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary .

MINIMUM QUALIFICATIONS

High School education required
Minimum 1 year of relevant experience in healthcare and/or customer service required.
Must be detail oriented and document information as required and accurately.
Excellent customer service, interpersonal, communications, critical thinking and problem-solving skills.
Computer literate (EPIC scheduling and registration application experience a plus).
Strong written and oral communication skills; bi-lingual a plus (Spanish, Creole).
Pleasant personality and speaking voice essential.

KSA:

Ability to work under a high level of stress with time constrains while maintaining composure and sensitivity to each patient’s individual situation.
Ability to work independently and multi-task in a high stress environment, including planning, prioritizing, organizing, coordinating, and troubleshooting.
Ability to interact and assist patients of all ages, cultural background and with special needs; with a passion for providing excellent service and care.
Ability to communicate effectively with physicians and professional staff.
Able to work in a team environment.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-NN1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Apply Now

Refine Your Search

customer advocate remote jobs in florida

Contact Center Associate 1 - UHealth Connect (Remote)

Call Center Service Advocate I - Remote

Call Center Representative – Medicaid Member Support

Customer Relationship Advocate Career Development Experience- Jacksonville, FL

Consumer Retention Specialist

Medicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL

Workplace Health and Safety Specialist, Early Career – (2027) – East

Customer Service Advocate

Lead Client Services - Majors

Member Services Agent

VA ASSOCIATE ADVOCATE

Sexual Assault Helpline-Call Center - REMOTE IN FLORIDA ONLY

Guest Recognition Manager

Customer Service Representative

HIV Customer Representative - South Florida

BCBA - Clinical Supervisor

Oncology Care Coordinator- Nurse Practitioner

Real Estate Team Leader & Partner

Telehealth Registered Dietitian

Medical Field Case Manager

I want to receive the latest job alert for customer advocate remote in florida

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