Top 5798 Customer experience leader Jobs in Florida

Resilience Risk and Impact Assessment Lead
JPMorganChase —Tampa, FL
- $161,500 - $325,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health insurance
- Tuition reimbursement
22h
Branch Leader
Confidential —Sanford, FL
- $100,000 - $130,000 a year
- Full-time
- Clean driving record
- Construction site
- Customer service
- Health savings account
- Relocation assistance
Quick Apply
Avionics Integration Process Lead
Northrop Grumman —Melbourne, FL
- $122,800 - $213,400 a year
- Overtime
- 6 years
- Bachelor of Science
- System design
- Paid holidays
- Disability insurance
19h
Avionics Integration Process Lead
Northrop Grumman —Melbourne, FL
- $152,900 - $265,600 a year
- Overtime
- Bachelor of Science
- System design
- Bachelor's degree
- Paid holidays
- Disability insurance
19h
Branch Leader
Confidential —Tampa, FL
- $100,000 - $130,000 a year
- Full-time
- Clean driving record
- Construction site
- Driver's License
- Health savings account
- Relocation assistance
Quick Apply
Lead Storyteller (Video & Visual Content)
Pivotal —Miami, FL
- $110,000 - $150,000 a year
- Full-time
- Hybrid work
- Senior level
- Dental insurance
- 401(k)
Quick Apply
Talent Acquisition PMO Lead
Carrier —Palm Beach Gardens, FL
- $96,000 - $192,000 a year
- Full-time
- Bachelor's degree
- Travel
- Agile
- Wellness program
- Paid jury duty
9d
WASS Operations Lead
HII —Florida
- $143,088 - $170,000 a year
- Email
- 11+ years
- English
- Master's degree
- Paid holidays
- Health insurance
Analytics Team Lead
RELX —Florida
- $115,400 - $230,700 a year
- Full-time
- Remote
- SQL
- Supervising experience
- Mentoring
Programs & Projects Director, xScale (Deal Program Lead)
Equinix —Tampa, FL
- $195,000 - $293,000 a year
- Full-time
- Writing skills
- Office
- Contracts
- Paid holidays
- Paid time off
Market & Consumer Insights Lead
Alphalion —Miami, FL
- $120,000 - $150,000 a year
- Remote
- English
- Analysis skills
- No degree
Quick Apply
Lead Director, Appeals and Grievances
CVS Health —Florida
- $100,000 - $231,540 a year
- Full-time
- Remote
- 5 years
- SQL
- Analysis skills
- Health insurance
- Dental insurance
3d
Materials Leader (Pensacola, FL)
GE Vernova —Pensacola, FL
- $91,400 - $152,200 a year
- Full-time
- Oracle
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
5d
Lead Director, Strategy & Innovation
CVS Health —Florida
- $100,000 - $231,540 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- Contracts
- Health insurance
- Dental insurance
1d
Strategic Program Lead, Google Cloud
Google —Miami, FL
- $186,000 - $269,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
5d
Personalization Science Product Leader, IQVIA Digital
IQVIA —Miami, FL
- $121,400 - $338,400 a year
- Full-time
- Remote
- 8 years
- Product management
- Senior level
- Work from home
Assistant Store Leader, Customer Experience & Outreach
Crate and Barrel —Tampa, FL
- Weekends as needed
- Mid-level
- US work authorization
- Fair chance
- Store discount
- Disability insurance
5d
Executive Protection Team Lead (Miami, FL)
Lily Pond Services —Miami, FL
- Weekends as needed
- Customer service
- Military
- Pass drug screening
Lead, Experience Development
Royal Caribbean Group —Miami, FL
- Full-time
- Data analysis skills
- Research
- Office
Outlet Assistant Leader
RH —Orlando, FL
- $27 - $33 an hour
- Full-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
Quick Apply

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Resilience Risk and Impact Assessment Lead

JPMorganChase -
Tampa, FL

Apply Now

Job Details

Full-time
$161,500 - $325,000 a year
22 hours ago

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Microsoft Word
Cybersecurity threat analysis
Microsoft Excel
Presentation software
Writing skills
Security risk assessment investigation
Compliance audits & assessments
Metrics Reporting
IT control testing
Scope management
Meeting facilitation
Presentation creation
Management reporting
Security control testing
Cross-functional collaboration
IT controls auditing
Research findings presentation
Escalation handling
Project stakeholder communication
Cross-functional communication

Full Job Description

JOB DESCRIPTION

As a Resilience Risk and Impact Assessment Lead at JPMorganChase in Enterprise Technology Resilience, you will lead proactive assessments across critical technology capabilities to identify systemic resilience risks and drive prioritized remediation. You will connect technology and cyber risk signals to business impact, align senior stakeholders on actions, and present clear, governance-ready recommendations. You'll be part of a collaborative, outcomes-focused team that values practical solutions, strong controls, and transparent reporting.

Job responsibilities

Lead resilience risk and impact assessments across critical products, services, and applications to identify key vulnerabilities and business impact drivers.
Define assessment scope, standards, and delivery plan to ensure consistent execution and high-quality outcomes.
Translate technology and cybersecurity findings into governance-ready materials (executive summaries, risk narratives, control observations, and impact analyses) and present recommendations to senior stakeholders.
Facilitate working sessions with cross-functional partners (technology, cybersecurity, risk, and control functions) to validate risks, root causes, and remediation options.
Document actions, owners, milestones, and dependencies in a central tracking tool; track remediation to closure and escalate blockers to support timely decisions.
Identify systemic themes and emerging resilience risks and propose program improvements based on recurring patterns and lessons learned.
Partner with stakeholders to strengthen resilience posture and improve control design and operating effectiveness over time.

Required qualifications, capabilities and skills

10 years of experience in technology resilience, operational risk, cybersecurity risk, or technology controls/assessments across critical technology environments.
Experience assessing control design and operating effectiveness, including documenting clear observations and actionable remediation.
Working knowledge of cybersecurity threats and how adversary tactics, techniques, and procedures can impact availability, integrity, and recovery of critical services.
Experience translating technical findings into business impact and communicating them through concise, governance-ready writing and executive presentations.
Experience influencing and aligning senior stakeholders across multiple teams without direct authority.
Experience facilitating structured working sessions to drive scope alignment, issue resolution, and decision-making.
Strong delivery skills (planning, escalation, follow-through) in cross-functional environments.
Proficiency with Microsoft PowerPoint, Excel, and Word for executive storytelling and reporting.
Bachelor's degree or equivalent practical experience.

Preferred qualifications, capabilities and skills

Experience in financial services or another highly regulated industry supporting critical, high-availability systems.
Familiarity with resilience, risk, and security frameworks (for example, NIST, ISO 27001, SOC 2, or similar control standards).
Professional certifications such as CISSP, CISM, CISA, or CCSP.
Experience with business continuity, disaster recovery, and technology resilience testing (including recovery objectives and service restoration planning).
Experience using data and metrics to monitor remediation progress and communicate risk trends to leadership.
Experience partnering with threat intelligence or cyber defense teams to incorporate threat-driven insights into resilience prioritization.

This role is designated as a High Risk Role (HRR) and is subject to additional pre-hire screening and/or role-based requirements in accordance with applicable firm policies

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Apply Now

Refine Your Search

customer experience leader jobs in florida

Resilience Risk and Impact Assessment Lead

Branch Leader

Avionics Integration Process Lead

Avionics Integration Process Lead

Branch Leader

Lead Storyteller (Video & Visual Content)

Talent Acquisition PMO Lead

WASS Operations Lead

Analytics Team Lead

Programs & Projects Director, xScale (Deal Program Lead)

Market & Consumer Insights Lead

Lead Director, Appeals and Grievances

Materials Leader (Pensacola, FL)

Lead Director, Strategy & Innovation

Strategic Program Lead, Google Cloud

Personalization Science Product Leader, IQVIA Digital

Assistant Store Leader, Customer Experience & Outreach

Executive Protection Team Lead (Miami, FL)

Lead, Experience Development

Outlet Assistant Leader

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