Top 675 Customer relations manager Jobs in Florida

Supervisor, Customer Relations
CVS Health —Florida
- $43,888 - $93,574 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
18h
Client Success Manager
Trivium —Orlando, FL
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Tampa, FL
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
3d
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Sarasota, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Bilingual Entry-Level Sales Manager
Vantix Management —Oldsmar, FL
- $1,000 - $1,500 a week
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee discount
- Professional development assistance
Quick Apply
Sales Manager
Holiday Inn Fort Lauderdale Airport —Hollywood, FL
- $59,402.67 - $60,000.00 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
8d
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Naples, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Senior Inside Account Manager-Promotional Products
Fast Paced, Growing Company in Pompano Beach!! —Pompano Beach, FL
- $65,000 - $70,000 a year
- Full-time
- Sales
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Dedicated Logistics - Business Development Manager [950]
TCI Transportation —Lakeland, FL
- $75,000 - $110,000 a year
- Business development
- Analysis skills
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Account Manager | US - Orlando
Noniussoft SA —Orlando, FL
- $75,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
Quick Apply
District Manager
Alsco Uniforms —Tallahassee, FL
- $60,000 a year
- Background check
- Inventory management
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
3d
Program Manager - ZipKord
PCD America —Orlando, FL
- $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health insurance
- Dental insurance
Quick Apply
4d
Business Development Manager– Foodservice (Food Broker/Manufacturer Experience Required)
Manzo Food Brokers, Inc. —West Palm Beach, FL
- From $55,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
3d
Sales Account Manager
The Externals Group —Fort Lauderdale, FL
- $40,000 a year
- Email
- Mid-level
- Commercial
Quick Apply
CL Account Service Manager Assistant
Brown & Brown Insurance —Naples, FL
- $40,000 - $45,000 a year
- 8 hour shift
- Mid-level
- Office
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Group Sales Manager - Florida Corporate and Southeast Territory
Sheraton Sand Key Resort —Clearwater Beach, FL
- Full-time
- Background check
- Marketing
- Mid-level
- Wellness program
- AD&D insurance
Quick Apply
Territory Sales Manager, C&I Sales (AL, FL, GA, MS)
All Weather Insulated Panels —Tallahassee, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Travel reimbursement
- AD&D insurance
Quick Apply
6d
CL Account Service Manager Assistant
Brown & Brown Insurance —Fort Myers, FL
- $40,000 - $45,000 a year
- 8 hour shift
- Mid-level
- Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Entry Level Account Manager
Atlas Hartmann —Jupiter, FL
- $56,643 - $76,064 a year
- 8 hour shift
- Hybrid work
- High school diploma or GED
- Organizational skills
- Communication skills
- Paid training
- Dental insurance
Quick Apply
13d
Territory Sales Manager
PartsXpress —Florida
- $50,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Mileage reimbursement
Quick Apply

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Supervisor, Customer Relations

CVS Health -
Florida

Apply Now

Job Details

Full-time
$43,888 - $93,574 a year
18 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Retail pharmacy experience
Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Pharmacy Technician License
Team development
Team training
Data analytics
Telephone systems
Productivity software
Community pharmacy

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Customer Relations Supervisor provides day-to-day leadership, coaching, and operational oversight for a team of Pharmacy Technicians and Customer Relations Representatives supporting CVS Health’s retail pharmacy operations. This role is responsible for ensuring the delivery of exceptional customer service across multiple communication channels, including high-volume inbound calls, outbound customer outreach, email correspondence, and escalated customer concerns received through the 1-800-SHOP-CVS line, Executive Office, internal business partners, and vendor relationships.

Operating in a fast-paced contact center environment, the Supervisor serves as both a people leader and customer advocate by developing high-performing teams, driving operational excellence, and ensuring consistent execution of customer service standards. The Supervisor provides real-time guidance and coaching, supports complex customer escalations, and ensures colleagues have the tools, knowledge, and resources necessary to resolve issues accurately and efficiently.

This position requires strong leadership, critical thinking, decision-making, and communication skills to balance customer experience, operational performance, regulatory compliance, and business objectives. The Supervisor fosters a culture of accountability, inclusion, continuous improvement, and collaboration while ensuring compliance with CVS Health policies, patient privacy requirements, and applicable state and federal regulations.

Work Schedule will be:

Sunday, 10:00 AM - 6:30 PM ET, Monday -Thursday, 10:30 AM - 7:00 PM ET

Responsibilities will consist of the following but are not limited to:

Lead, coach, and develop a team of Pharmacy Technicians and Customer Relations Representatives in a high-volume, customer-focused contact center environment.

Drive operational performance by monitoring and improving key performance indicators including service level, quality, customer satisfaction, productivity, adherence, attendance, first call resolution, and other operational metrics.

Provide ongoing coaching, feedback, and performance management to promote colleague development, accountability, and continuous improvement.

Support frontline colleagues with real-time guidance on complex customer inquiries, escalated issues, systems navigation, policies, procedures, and knowledge resources.

Manage and resolve escalated customer concerns received through phone, email, Executive Office, internal business partners, and external vendors, identifying root causes and implementing effective resolutions.

Ensure exceptional customer experiences by promoting empathy, professionalism, and timely issue resolution while balancing customer needs with business objectives.

Foster an inclusive, collaborative, and engaging team culture that reflects CVS Health’s values and commitment to diversity, equity, and inclusion.

Ensure compliance with CVS Health policies, patient privacy regulations (HIPAA), and all applicable state, federal, and regulatory requirements.

Identify operational trends, customer pain points, and process improvement opportunities, partnering with cross-functional teams to implement innovative, customer-centric solutions.

Assess clinical and non-clinical support needs and collaborate with leadership to coordinate timely interventions and appropriate resource allocation.

Prioritize competing business demands by balancing quality, efficiency, and customer experience while effectively managing daily operations.

Maintain confidentiality and exercise sound judgment when handling sensitive customers, patient, and business information.

Partner with internal departments including Operations, Pharmacy, Quality, Training, Workforce Management, Information Technology, and Vendor Management to support business initiatives and operational improvements.

Communicate organizational updates, process changes, technology enhancements, and business priorities through team meetings, huddles, coaching sessions, and ongoing colleague communications.

Analyze operational performance and recommend strategies to improve customer satisfaction, colleague engagement, quality, and overall business outcomes.

Promote a culture of accountability, innovation, adaptability, and continuous learning while recognizing and developing colleague strengths.

Required Qualifications

Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont due to regulatory compliance

Active Pharmacy Technician license in state of residence

Ability to obtain Rhode Island Pharmacy Technician license through application and fee

Minimum of one consecutive year experience in customer service

Ability to maintain a consistent, reliable, and stable internet connection

Internal colleagues must be in good standing to be considered

1+ year(s) of experience in retail healthcare, preferably in a high-volume call center

2+ years of leading, coaching, and developing teams

1+ year(s) of experience using MS Office Suite, including Word, Excel, and PowerPoint

Experience in use of call center technologies/applications such as Verint, Avaya, or IEX

Experience working with data and analytics

Organized and high energy

Education

High School diploma, GED, or equivalent work experience is required.
Pharmacy Technician license

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

customer relations manager jobs in florida

Supervisor, Customer Relations

Client Success Manager

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Registered Client Administrative Manager

Bilingual Entry-Level Sales Manager

Sales Manager

Registered Client Administrative Manager

Senior Inside Account Manager-Promotional Products

Dedicated Logistics - Business Development Manager [950]

Account Manager | US - Orlando

District Manager

Program Manager - ZipKord

Business Development Manager– Foodservice (Food Broker/Manufacturer Experience Required)

Sales Account Manager

CL Account Service Manager Assistant

Group Sales Manager - Florida Corporate and Southeast Territory

Territory Sales Manager, C&I Sales (AL, FL, GA, MS)

CL Account Service Manager Assistant

Entry Level Account Manager

Territory Sales Manager

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