JOIN OUR TEAM AS AN EMERGENCY COMMUNICATION OFFICER TRAINEE (911 OPERATOR)
Under close supervision, trainees will learn to answer non-emergency and 911 emergency requests to assist public and staff with emergency and non-emergency public safety assistance. Perform communications work involving the processing of Enhanced 9-1-1 calls (wireless and ten digit) and dispatching of fire, emergency medical services (EMS), and law enforcement agencies. Accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures. Transferring callers to other emergency response agencies such as law enforcement following prescribed procedures. Duties require the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action. May be assigned to a shift other than the one that training was received on when released and will likely be assigned to night shift at first. Applicants must be available to work any shift, holidays, weekends, and overtime as required.
- Please provide a list of your employment history for the past ten (10) years.
Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the calls, and initiate appropriate action per established protocols. Offer pre-arrival medical and fire instructions via telephone per established protocols. Work is performed in a fast paced, high call volume, call center environment. Operates communications and associated peripheral equipment to dispatch assistance units, and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls. Takes complaints, reports issues to on-duty supervisor and document as required. Performs related work as assigned.
PHYSICAL SKILLS: Ability to sit at a console for extended periods of time. Ability to communicate effectively using verbal, written and visual communication. Must be able to operate a keyboard to enter data into a computer. Must be capable of reaching all communications control panels and reference materials in communications center. Good vision without color blindness, and excellent hearing skills required.
EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience working in a fast paced, high call volume commercial or government public safety dispatching/call-taking facility is preferred.
Applicant must be at least 18 years of age.
Applicants will be required to pass the Critical pre-employment testing, drug screening, polygraph, psychological evaluation and background check.
LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.
Must obtain the following within three (3) months of date of hire:
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Cardiopulmonary Resuscitation (CPR)
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Emergency Medical Dispatch (EMD).
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Emergency Fire Dispatch (EFD).
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Emergency Police Dispatcher (EPD).
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State of Florida Public Safety Telecommunicator Certification.
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Current FCIC/NCIC certifications.
After successful completion of our training program, employees will advance to an Emergency Communications Officer I and receive a pay increase.
Applicants must be able to meet the requirements, and progress to Emergency Communications Officer I within 6 (six) months of being hired.
SPECIAL REQUIREMENT: Required to work flexible schedules, which will include evenings, weekends, holidays, standby and mandatory overtime.
The department has a strict non-drug usage policy. In order to be eligible you cannot have used, tried, possessed or experimented with marijuana in the last 12 months. You must not have used, tried, possessed or experimented with any illegal drug/controlled substance, other than marijuana, in the past five years. You must not have sold or delivered any illegal drug/controlled substance at any time.
CRIMINAL HISTORY: An applicant who pleads guilty or nolo contendere (no contest) to, or is found guilty of any felony or guilty of a misdemeanor involving perjury or a false statement, is NOT eligible for employment even if the sentence was suspended or adjudication was withheld by the judge.
ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, requiring pre-employment drug/alcohol testing.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All trainees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERAN'S PREFERENCE: Under Section 295.07, F.S., Chapter 55A-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021
