Top 20 Helpdesk assistant Jobs in Florida

INFORMATION SERVICES TECHNICIAN
Care Resource Community Health Centers, Inc. —Miami, FL
- Background check
- Writing skills
- Mid-level
Helpdesk Coordinator
PerfectLaw Software —Miami, FL
- Multiple hires
- 5 years
- Research
- Mid-level
Desktop Support I
Calvary Chapel Fellowship of Melbourne —West Melbourne, FL
- $18 - $20 an hour
- Full-time
- Computer literacy
- Writing skills
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Blood Bank Associate TSS
SOFT COMPUTER CONSULTANTS —Clearwater, FL
- $20 - $23 an hour
- Full-time
- Hybrid work
- Computer science
- Writing skills
- HIPAA
Quick Apply
Student Assistant, IT Helpdesk
Lake-Sumter State College —Leesburg, FL
- $15 an hour
- Part-time
- 18 years or older
- Office
- Communication skills
14d
Manager - Technical Services, End User Services
Onity Group Inc. —West Palm Beach, FL
- Full-time
- Background check
- Computer science
- Computer Science
Campus Computer Technician - IDEA Hope (Immediate Opening)
IDEA Public Schools —Tampa, FL
- $20.34 - $25.42 an hour
- Urgently hiring
- Inventory management
- Mid-level
- High school diploma or GED
- Disability insurance
- Dental insurance
12h
IT Operations & Automation Specialist
Custom Air Ventilation and Heating of Central Florida —Clearwater, FL
- Full-time
- Mid-level
- Office
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply
Center Support Associate Teacher
Bright Horizons —Lake Worth, FL
- $16.50 - $22.30 an hour
- Full-time
- School experience
- Classroom
- 18 years or older
- Paid holidays
- Disability insurance
Quick Apply
Part Time Assistant Teacher
Bright Horizons —Orlando, FL
- $15.05 - $18.70 an hour
- Part-time
- Background check
- School experience
- Classroom
- Paid holidays
- Disability insurance
Quick Apply
Part Time Center Support Staff
Bright Horizons —Deerfield Beach, FL
- $15.05 - $18.70 an hour
- Part-time
- Background check
- School experience
- Classroom
- Paid holidays
- Disability insurance
Quick Apply
13d
Primary Associate Teacher
Bright Horizons —Stuart, FL
- $15.05 - $22.30 an hour
- Full-time
- Background check
- School experience
- Classroom
- Paid holidays
- Disability insurance
Quick Apply
8d
Associate Teacher
Bright Horizons —Jacksonville, FL
- $15.05 - $18.70 an hour
- Full-time
- School experience
- Classroom
- 18 years or older
- Paid holidays
- Disability insurance
Quick Apply
5d
Substitute Teacher
Bright Horizons —Tampa, FL
- $15.05 - $18.70 an hour
- Full-time
- School experience
- Classroom
- 18 years or older
- Paid holidays
- Disability insurance
Quick Apply
Child Care Assistant Teacher
Bright Horizons —Naples, FL
- $16.85 - $20.95 an hour
- Full-time
- Background check
- School experience
- Classroom
- Paid holidays
- Disability insurance
Quick Apply
2d
Child Care Lead Teacher
Big Blue Marble Academy —Coral Springs, FL
- Part-time
- Background check
- Classroom
- 18 years or older
- Paid parental leave
- Health savings account
Quick Apply
3d
Child Care Assistant Teacher
Bright Horizons Children's Centers, LLC —Miami, FL
- $14.10 - $17.50 an hour
- Full-time
- Background check
- School experience
- Classroom
- Paid holidays
- Disability insurance
Quick Apply

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INFORMATION SERVICES TECHNICIAN

Care Resource Community Health Centers, Inc. -
Miami, FL

Apply Now

Job Details

Qualifications

Computer operation
Wireless networking
Phone communication
Writing skills
CCNA
High school diploma or GED
Internal employee customer service
Desktop (troubleshooting support)
Customer engagement
Productivity software
Desktop administration
CompTIA A+
IT department experience

Full Job Description

Position Overview:

High School – Required
Associate or bachelor’s degree in system administration or information technology preferred
A + certification(s) required.

Job Summary

The Information Services Technician is responsible for maintaining, analyzing, troubleshooting and repairing network and telecommunications equipment including hardware and software. The Information Services Technician maintains, upgrades, and/or replaces network hardware and software systems. Additionally, the position assists management in the oversight, upkeep and maintenance of all agency networking, computers, hardware, and telephone-related technology assets.

Essential Job Responsibilities

Provide daily technical support to all end users across multiple locations, including main buildings, a data center, and additional facilities as the organization expands.

Serve as primary Level 1 support within a structured, documented helpdesk system, ensuring all support request are properly ticketed, tracked, documented, and resolved in accordance with departmental protocols and service standards.

Deliver both on-site and remote technical assistance, diagnosing and resolving issues related to desktops, laptops, phones, printers, peripherals, network connectivity, and approved software applications.

Support and maintain a Windows Active Directory environment, including creating, modifying, and disabling user accounts, managing permissions, and ensuring access aligns with onboarding, offboarding, and access request procedures.

Create, manage, and modify user email accounts and distribution groups within Microsoft Exchange and Office 365, ensuring proper access, security, and compliance.

Image, configure, deploy, and replace end-user computers and laptops using standardized deployment tools and procedures (e.g., Windows Deployment Services, PDQ, Microsoft Intune).

Install, update, and maintain operating systems, productivity software, and approved business applications, ensuring all installations comply with organizational standards and receive required approvals.

Perform scheduled and unscheduled hardware and software maintenance, including system upgrades, troubleshooting performance issues, and replacing defective equipment.

Ensure reliable network connectivity for all endpoints by assisting with network troubleshooting, installing and maintaining network cabling, and escalating issues appropriately when required.

Provide support for telephony and communication systems, including softphones, desk phones, voicemail, and related hardware, while following established procedures.

Maintain accurate documentation of all technical activities, user interactions, configurations, and resolutions within the ticketing system, ensuring audit readiness and knowledge continuity.

Assist with maintaining an accurate inventory of all IT assets, including computers, peripherals, network devices, and software licenses.

Communicate updates to the Information Services Assistant as required.

Follow strict IT policies and procedures related to security, access control, data storage, escalation, approvals, and change management to protect organizational systems and sensitive data.

Collaborate with other Information Services staff, vendors, and internal teams to support system upgrades, new site deployments, and organizational growth initiatives.

Participate in departmental meetings, training sessions, and organizational development activities to stay aligned with evolving technologies, policies, and service expectations.

Demonstrate a strong customer service mindset, professionalism, and effective communication when supporting staff, vendors, and external partners.

Perform other related duties as assigned by Information Services department management to support operational continuity and organizational needs.

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility:

Will have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.

Physical Requirements:

This work requires the following physical activities: constant walking and bending. Frequent standing, sitting, lifting at least 25 lbs., stretching/reaching, working on a ladder, vision for close work, talking on the phone and talking in person. Work is performed in an office setting.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc., a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

https://info.flclearinghouse.com (https://info.flclearinghouse.com)

Experience

Required

1 year(s): A minimum of (1) one year of experience in information services or related field (role).

Education

Required

High School or better in Other

Preferred

Associates or better in Network Systems Administration

Licenses & Certifications

Required

CompTIA A+

Preferred

Microsoft - MCP
Cisco - CCNA (S/R)

Skills

Required

Written Communication
Wireless Network
Team Player
Windows
Support
Programming
Multitasking
Microsoft Office
Phone etiquette
Helping Others
Patience
Software
Phone Systems
Verbal Communication
Oral Communication
Operating Systems
Information Technology
End User Support
Enthusiastic
Desktop Management
Desktop Applications
Customer Service
Customer Focus
Courteous
Coordination
Computer
Communication
Client Support
Checking for Accuracy
Applications

Behaviors

Required

Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

helpdesk assistant jobs in florida

INFORMATION SERVICES TECHNICIAN

Helpdesk Coordinator

Desktop Support I

Blood Bank Associate TSS

Student Assistant, IT Helpdesk

Manager - Technical Services, End User Services

Campus Computer Technician - IDEA Hope (Immediate Opening)

IT Operations & Automation Specialist

Center Support Associate Teacher

Part Time Assistant Teacher

Part Time Center Support Staff

Primary Associate Teacher

Associate Teacher

Substitute Teacher

Child Care Assistant Teacher

Child Care Lead Teacher

Child Care Assistant Teacher

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