Top 15 Helpdesk assistant Jobs in Florida

Blood Bank Associate TSS
SCC Soft Computer —Clearwater, FL
- $20 - $23 an hour
- Full-time
- Computer science
- Writing skills
- HIPAA
6d
Blood Bank Associate TSS
SOFT COMPUTER CONSULTANTS —Clearwater, FL
- $20 - $23 an hour
- Full-time
- Hybrid work
- Computer science
- Writing skills
- HIPAA
Quick Apply
Helpdesk Coordinator
PerfectLaw Software —Miami, FL
- Multiple hires
- 5 years
- Research
- Mid-level
Center Support Associate Teacher
Bright Horizons —Lake Worth, FL
- $16.50 - $22.30 an hour
- Full-time
- School experience
- Classroom
- 18 years or older
- Paid holidays
- Disability insurance
Quick Apply
INFORMATION SERVICES TECHNICIAN
Care Resource Community Health Centers, Inc. —Miami, FL
- Background check
- Writing skills
- Mid-level
12d
Associate Teacher
Bright Horizons —Orlando, FL
- $15.05 - $18.70 an hour
- Full-time
- School experience
- Classroom
- 18 years or older
- Paid holidays
- Disability insurance
Quick Apply
13d
Substitute Teacher
Bright Horizons —Tampa, FL
- $15.05 - $21.70 an hour
- Part-time
- Classroom
- 18 years or older
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
4d
Loan Officer Assistant
UNION HOME MORTGAGE CORP —Longwood, FL
- $1 an hour
- Office
- US work authorization
- Communication skills
Quick Apply
Assistant Hospital Manager
Palm City Animal Medical Center —Palm City, FL
- Full-time
- Mid-level
- Bachelor's degree
- Recruiting
Child Care Assistant Teacher, Full Time
Bright Horizons —Miami, FL
- $14.10 - $17.75 an hour
- Full-time
- Background check
- School experience
- Classroom
- Paid holidays
- Disability insurance
Quick Apply
Manager - Technical Services, End User Services
Onity Group Inc. —West Palm Beach, FL
- Full-time
- Background check
- Computer science
- Computer Science

Discover related jobs

Based on your search for helpdesk assistant jobs.

Manager of Safety & Security, Technical Support
Volusia County School District —DeLand, FL
Bachelor’s degree in a technical field (information systems, computer science, engineering, electronics, or related field) or an equivalent combination of…
$79,819 - $91,752 a year
12d
In-Home Sales & Tech Support (Part Time)
Asurion —Tallahassee, FL
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$20.05 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Child Care Associate Teacher Part Time
Bright Horizons —Columbus, OH
Candidates must pass required state and company background checks, and meet state and company minimum education and experience requirements:
$13.65 - $17.00 an hour
Quick Apply
Administrative Coordinator
Central State University —Wilberforce, OH
Manage incoming and outgoing telephone and email communications. Performs various clerical duties as required, including logging and routing incoming mail.

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk assistant in florida

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk assistant jobs near florida

Blood Bank Associate TSS

SCC Soft Computer
Clearwater, FL

Apply Now

Job Details

Full-time
$20 - $23 an hour
6 days ago

Qualifications

Computer operation
Computer science
Writing skills
Windows
Desktop applications
Productivity software
Video conferences (communication methods)
Associate's degree
Technical Proficiency
Teaching
Information Technology

Full Job Description

Blood Bank Associate TSS

Clearwater, FL

Salary Range: $20.00 to $23.00 Hourly

Position Summary:

Associate Technical Support Specialist (ATSS) is an entry level position for whom training will be provided to transition to Technical Support Specialist (TSS). The team member’s training will focus on fundamental concepts in Blood Bank and Donor applications focusing on learning the application’s functionality and troubleshooting application issues. In addition to application knowledge our ATSS will work on customer service skills to communicate effectively with our clients to gather information to resolve client issues. Both phone and video conference skills will be utilized for communication with our clients and team members. ATTS team members provide technical support to assigned clients.

Duties and Responsibilities:

Technical Duties:

· Primarily responsible for system-critical or non-complex application issues related to areas designated under the Blood Bank or Donor

· Properly documents new tasks into the Case Management System (STAR/TMS)

· Performs simple troubleshooting of System issues or non-complex application issues using provided tools

· Immediately alerts appropriate SCC staff of client system critical conditions

· Redirects tasks to other technical departments upon completing preliminary investigation

· Escalates tasks to the appropriate Lead Technical Support Analyst or Technical Support Specialist per Departmental and Support guidelines

· Identifies commonly reoccurring system issues and reports this to the Team Manager or designee

· Assists with projects as assigned by the Team Manager

· Performs other duties as assigned

Support Activities - Participates in SCC’s Support Mission and Goals by:

· Assigning an appropriate level of criticality to all support calls and tasks received

· Performing troubleshooting activities to identify the cause of a reported problem

· Documenting all actions taken during the problem resolution process

· Developing solutions to reported problems

· Searching online manuals and helpdesk for resolution to reported problems

· Collaborating with other support team members and SCC staff as directed to deliver timely and satisfactory resolutions to reported problems

· Providing timely follow-ups (status updates) to clients during the problem resolution process

· Escalating unresolved client issues to Tier 3 Support (Senior TSS)

· Initiate proactive calls to clients

· Attend client conference calls and meetings as needed

Development Activities - Works within a team structure to develop their individual and team skills by:

· Maintaining technical skills to be current withchanges in technology

· Actively sharing discovered solutions to reported problems with other team members, departmental trainers, and with SCC Knowledgebase Administrator

· Identifying commonly reoccurring problems relating to software and hardware with notification to the Support Center Team Manager

· Participating in the training of new team members as directed by Support Center Team Manager

· Participates in corporate client service and technical training programs as assigned

· Maintains FDA compliance on regulated products with Risk To Health processing, complaint handling, and HIPAA policies

Administrative Duties

· Properly time sheets against the appropriate SCC tasks

· Properly uses the time clock as required to track working hours

· Reviews assigned workload to assess potential delays in the delivery of solutions

· Updates voice and email messages when absent from work

· Responds to voice and email messages in a timely manner

Job Specifications:

Education Required:

An Associate’s or Bachelor’s degree in any healthcare or information technology is highly desirable.

Experience Desired:

Minimum 2 years working in a hospital involved in specimen processing, phlebotomy, or lab assistant for the areas of Blood Bank, Donor, Immunohematology, Chemistry, Hematology, Serology, Microbiology, Histology, or Cytology. Previous experience in a service-related field, clinical laboratory, or related computer position is also desirable.

Skills Required:

Knowledge:

· Proficient in the use of a PC

· Proficient in the use GUI applications such as Windows and MS Office

· Training in Laboratory Information Systems (LIS) or Computer Science is desirable

Skills:

· Analytical and problem-solving ability

· Ability to work independently

· Ability to collaborate with other team members

· Excellent communication skills (oral and written)

· Excellent interpersonal skills

· Ability to work effectively under stress

· Good keyboard/typing abilities

· Excellent teaching and presentation skills

· Excellent multi-tasking abilities

Travel Required:

No travel is required.

Equal Opportunity Employer

Pay: $20.00 - $23.00 per hour

Work Location: In person

Apply Now

Refine Your Search

helpdesk assistant jobs in florida

Blood Bank Associate TSS

Blood Bank Associate TSS

Helpdesk Coordinator

Center Support Associate Teacher

INFORMATION SERVICES TECHNICIAN

Associate Teacher

Substitute Teacher

Loan Officer Assistant

Assistant Hospital Manager

Child Care Assistant Teacher, Full Time

Manager - Technical Services, End User Services

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk assistant in florida

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected