Top 31 Helpdesk engineer Jobs in Florida

Helpdesk Tier 3
TGIPOWER LLC —Boca Raton, FL
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Information Technology Engineer
Greater Miami Expressway Agency —Miami, FL
- $85,000 - $115,000 a year
- Full-time
- Background check
- Computer science
- Clean driving record
Quick Apply
Systems Engineer
McNichols —Tampa, FL
- Full-time
- Background check
- DevOps
- System design
- Disability insurance
- Health insurance
Quick Apply
Infrastructure & Systems Engineer
Acorn Stairlifts —Orlando, FL
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Solutions Engineer - Remote
Siena AI —Miami, FL
- Full-time
- Remote
- Mid-level
- 3 years
IT HELPDESK ENGINEER
L7 Solutions —Plantation, FL
- $30,000 - $60,000 a year
- Full-time
- Spanish
- Computer science
- Azure
- Cell phone reimbursement
- Food provided
IT Support II
SCS Engineers —Tampa, FL
- $26 - $30 an hour
- Full-time
- Computer Science
- 5 years
- Office
- Paid parental leave
- Paid holidays
Tech Support Engineer
Millennium Management —Miami, FL
- On call
- Computer science
- Computer Science
- 5 years
IT Support Specialist
BAE Systems OneArc USA, Inc —Orlando, FL
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
1d
Desktop Support Level 2
Americas Technician Services —Tampa, FL
- $25.00 - $38.50 an hour
- Urgently hiring
- Mid-level
- Windows
- Microsoft Office
Quick Apply
14d
Helpdesk Technician
TLC ENGINEERING SOLUTIONS INC —Orlando, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
10h
Information Technology Manager
Centella —Miami, FL
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Systems Administrator II
Amerilife Group, LLC —Clearwater, FL
- Weekends as needed
- Background check
- Windows
- 8 years
- Disability insurance
- Health insurance
Microsoft Infrastructure Engineer
ENSCO, Inc. —Melbourne, FL
- $120,000 - $150,000 a year
- Full-time
- Background check
- Computer Science
- 5 years
IT Support Desk Technician - Level 1
Tech Rage IT —Longwood, FL
- From $19.50 an hour
- Overtime
- Background check
- Office
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
IT SUPPORT SPECIALIST
Prime Vacations —Bradenton, FL
- Full-time
- Hybrid work
- Microsoft Outlook
- 11+ years
- Office
Quick Apply
WordPress Support Engineer
Rocket.net —Jupiter, FL
- Full-time
- Remote
- English
- Mid-level
- Linux
Quick Apply
Microsoft Endpoint Configuration Manager Administrator
MANTECH —Key West, FL
- Full-time
- Office
- Master's degree
- High school diploma or GED
12d
Senior IT Support Technician
Leonardo DRS —Fort Walton Beach, FL
- Computer Science
- Research
- Office
- Paid parental leave
- Health savings account
IT SUPPORT ENGINEER
Reliance Management Services, LLC —Daytona Beach, FL
- Full-time
- Computer science
- Computer Science
- 5 years
- Travel reimbursement
- AD&D insurance
Quick Apply

I want to receive the latest job alert for helpdesk engineer in florida

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk engineer jobs near florida

Infrastructure Engineer jobs in Orlando, FL

System Engineer jobs in Tampa, FL

Technical Support Specialist jobs in Miami, FL

Information Technology Specialist jobs in Miami, FL

IT Support jobs in Tampa, FL

Information Technology Manager jobs in Miami, FL

Helpdesk Technician jobs in Orlando, FL

Desktop Support Technician II jobs in Tampa, FL

Solutions Engineer jobs in Miami, FL

IT Support jobs in Daytona Beach, FL

IT Support Specialist jobs in Bradenton, FL

IT Support Specialist jobs in Orlando, FL

IT Support jobs in Fort Walton Beach, FL

IT Support jobs in Longwood, FL

Infrastructure Engineer jobs in Michigan

Structural Engineer jobs in Hawaii

Infrastructure Engineer jobs in San Mateo, CA

Infrastructure Engineer jobs in Greenville, SC

Infrastructure Engineer jobs in West Virginia

Petroleum Engineer jobs in North Dakota

Helpdesk Tier 3

TGIPOWER LLC
Boca Raton, FL

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Server virtualization

Full Job Description

Job Title: Helpdesk Tier 3

iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove service and strives to provide support and sympathetic ear when things are going wrong for the client. Exemplary work ethic combined with consistent performance, reliability and attendance are top priorities. They seamlessly transition from desktop support to server and network issues, depending on the moment and demands of the day

The right candidate must have 6+ years of experience in a fast-paced Business IT Support Environment. Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This includes networks, servers, on-premise environments, and in the cloud. Serve as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II technicians.

Additionally, candidates must also be well organized and can prioritize multiple tasks. Candidate must work well under pressure and tight deadlines. This position requires schedule flexibility to accommodate project deadlines, urgent issues, and after-hour maintenance calls from time to time. Candidate must be detail-oriented and understand the importance of properly documenting work and logging time in a professional services environment.

Responsibilities:

Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers.
Support end-users in a help desk and on-site environment, resolving hardware/software issues.
Configure and support client systems, including hardware, networks, and applications.
Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
Manage multiple priorities and react with proper urgency to situations and events that require quick responses.
Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
Ensure performance metrics are met or exceeded.
Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
Simulates and recreates user issues to resolve operational difficulties.
Recommends system modifications, if required, to reduce user problems.
Escalates more complex issues, as appropriate, to senior level technicians.
Promote and encourage a “one team” attitude at all levels internally and externally.

Qualifications:

Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group AD Security Policy Management
Group Policy creation.
Azure AD & Office 365 Account Administration
Office 365 Technologies including OneDrive, Sharepoint, & Teams
Microsoft Exchange
All Desktop Operating Systems: Windows 7, 8, 10, 11, Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
Network Appliances: Firewalls, Routers, Managed Switches
LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
VMware and/or Hyper-V experience
MUST have (MSP) experience.
IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments including Azure, AWS, Hyper-V, and VMware.
Backups, restores, and disaster recovery of systems/databases/network equipment. Acronis and Veeam experience a plus.

Skills:

Excellent written and verbal communications skills.
Excellent troubleshooting skills, able to follow instructions.
Strong documentation skills and creating standard operating procedures.
Punctual and time management skills
Availability for After-Hours and weekend Support
Professional dress and demeanor required.
Extremely Service oriented.
Customers' satisfaction is paramount in our organization, and we take pride in the consistent high-quality service we deliver. We expect a candidate to hold his/her performance to this higher standard, and always strive towards excellence. In the ever-changing IT industry, a problem-solving mind-set with a willingness and ability to assimilate new technologies is also required.

Job Type: Full-time

Salary: $80,000.00 - $90,000.00 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)

Experience level: 6 years

Schedule: Monday to Friday

Work Location: In-person: 6111 Broken Sound Pkwy NW Ste 170, Boca Raton, FL 33487

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Quick Apply

Refine Your Search

helpdesk engineer jobs in florida

Helpdesk Tier 3

Information Technology Engineer

Systems Engineer

Infrastructure & Systems Engineer

Solutions Engineer - Remote

IT HELPDESK ENGINEER

IT Support II

Tech Support Engineer

IT Support Specialist

Desktop Support Level 2

Helpdesk Technician

Information Technology Manager

Systems Administrator II

Microsoft Infrastructure Engineer

IT Support Desk Technician - Level 1

IT SUPPORT SPECIALIST

WordPress Support Engineer

Microsoft Endpoint Configuration Manager Administrator

Senior IT Support Technician

IT SUPPORT ENGINEER

I want to receive the latest job alert for helpdesk engineer in florida

Explore jobs in more locations

Job Title: Helpdesk Tier 3

Job Seeker Tools

Employer Tools

Browse

Stay Connected