Top 2 Helpdesk team lead / senior support technician Jobs in Florida

Helpdesk Team Lead / Senior Support Technician
Technogroup Inc —Pompano Beach, FL
- $70,000 - $85,000 a year
- Full-time
- Azure
- Windows
- Mentoring
- Health insurance
- Dental insurance
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Data Center Support Technician
Atlantic.Net —Orlando, FL
- $18 - $23 an hour
- Weekends as needed
- Mid-level
- 1 year
Quick Apply

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Helpdesk Team Lead / Senior Support Technician

Technogroup Inc -
Pompano Beach, FL

Quick Apply

Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Endpoint Security
ConnectWise
Knowledge management
Managing technical support teams
Team member evaluation
Azure
CCNP
IT user and group management
GPO
Managing teams in a customer support role
Technical documentation
Triage
Coaching
Staff scheduling
IT system monitoring
Disaster recovery
Server backup and recovery
Team scheduling
Performance feedback (performance evaluation method)
Public Cloud
Windows
Incident Escalation
Sonicwall
Network infrastructure
Team development
DHCP
VoIP
Professional development support
Cloud service support
Team training

Full Job Description

Benefits:

401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About the Role

Team: Service Desk / Support
Location: Onsite
Hours: Monday through Friday 8AM – 5PM
Start Date: Flexible

How We’ll Set You Up for Success

Comprehensive onboarding to understand our service structure, ticketing system, and technology stack
Access to senior-level resources and a collaborative environment for escalated issues
Opportunities for technical leadership, mentorship, and day-to-day supervisory development
Ongoing training and certification support, aligned with your professional goals

What You’ll Do

Serve as a technical escalation point for helpdesk technicians, assisting with complex issues and guiding resolution paths
Support Level 1 and Level 2 team members by answering technical questions and encouraging skill development through hands-on guidance
Monitor ticket activity and quality, helping ensure documentation standards and SLAs are being met
Assist in coordinating team availability by helping review timecards, managing PTO visibility, and supporting the Technical Services Coordinator with resourcing clarity
Provide real-time coaching during ticket handling, helping the team improve accuracy, efficiency, and troubleshooting techniques
Collaborate with the Technical Services Coordinator to support appropriate ticket assignments and task ownership
Actively work support tickets alongside the team, maintaining personal technical contribution while setting a quality standard
Encourage and participate in knowledge base documentation, helping capture lessons learned and repeatable solutions
Relay relevant feedback to leadership regarding team performance trends or recurring technical issues
Help foster a positive, accountable, and solutions-driven team environment through daily interactions and supportive leadership

About You

5+ years of hands-on IT support experience, preferably in an MSP or high-volume helpdesk setting
Proven experience in support escalation, mentoring junior technicians, and handling complex troubleshooting
Strong understanding of Windows Server environments, Active Directory, DNS, DHCP, and group policy
Proficiency with Microsoft 365, Azure, and related cloud/hybrid infrastructure
Hands-on experience with firewall management (e.g., WatchGuard, SonicWall, Sophos), network devices, and endpoint security
Strong communication and leadership skills, with a customer-first approach
Highly organized with attention to ticketing detail, documentation standards, and team coordination

Nice-to-Haves

Certifications such as Microsoft 365 Certified, Azure Administrator, CCNP, or WatchGuard
Experience with ConnectWise Manage or similar PSA/RMM platforms
Familiarity with backup and disaster recovery platforms, VoIP, or monitoring tools
Exposure to ticket triage, alert response, or NOC-style environments

About ComSys

At ComSys, we believe that great IT support is built on strong processes, expert technicians, and a team-focused culture. We’re committed to helping employees grow their careers through hands-on experience, mentorship, and exposure to modern IT systems.

Join Us

If you’re an experienced Level 3 tech looking for a leadership path that balances technical depth with team accountability, we’d love to have you on board.

Quick Apply

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