Mobile Regional Account Manager
Department: Operations / Business Development
Reports To: Executive Leadership
Classification: Full-Time
Travel Required: Frequent regional travel to Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Office-Based Labs (OBLs), and administrative offices
Position Summary
The Mobile Regional Account Manager serves as a key relationship manager and operational liaison between the practice, partnered facilities, and internal clinical and administrative teams. This role is responsible for maintaining strong professional relationships with Skilled Nursing Facilities (SNFs) and Assisted Living Facilities (ALFs) throughout an assigned region while supporting a steady flow of patient referrals and consults.
The Mobile Regional Account Manager plays an essential role in promoting the organization’s mission of providing patient-focused vascular care through education, communication, problem-solving, and operational support. This position requires frequent travel, strong interpersonal skills, and the ability to coordinate effectively across multiple departments in a fast-paced healthcare environment.
Essential Responsibilities
Facility Relationship Management
Maintain active and professional relationships with partnered SNFs, ALFs, and other referral sources within the assigned region
Conduct routine facility visits to strengthen partnerships and ensure ongoing engagement with facility leadership and staff
Serve as the primary liaison between facilities and the practice for operational and relationship-related matters
Promote the organization’s mission, values, and vascular care services to facility personnel
Referral Development & Education
Support and maintain a consistent flow of patient consults and referrals within the assigned region
Educate facility staff on vascular disease indicators, patient eligibility considerations, and available treatment services
Provide ongoing educational support regarding lower extremity vascular disease, wound prevention, circulation concerns, and early intervention initiatives
Identify opportunities to expand services and strengthen referral relationships within facilities
Operational Coordination
Act as a liaison between facilities, clinical rounding teams, scheduling departments, Office-Based Lab (OBL) teams, and executive leadership
Troubleshoot and assist in resolving operational concerns involving facilities, scheduling logistics, patient coordination, communication gaps, or clinical workflow issues
Escalate urgent concerns appropriately while maintaining professionalism and customer service standards
Assist in coordinating communication regarding patient movement, scheduling updates, procedural preparation, and follow-up needs
Inventory & Field Support
Assist with transporting and delivering inventory, supplies, and operational materials to clinical teams and procedural sites as needed
Monitor field inventory needs and communicate shortages or operational concerns to leadership
Support regional operational readiness to ensure smooth day-to-day clinical workflow
Administrative Responsibilities
Maintain accurate communication logs, facility updates, and operational reports as requested by leadership
Participate in team meetings, operational calls, and regional planning discussions
Represent the organization professionally in all interactions with facilities, patients, vendors, and staff
Qualifications
High School Diploma or equivalent required
Prior customer service, customer support, account management, or healthcare relationship management experience preferred
Medical administrative or healthcare operations experience preferred
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Ability to troubleshoot operational issues independently and professionally
Demonstrated critical thinking and problem-solving skills
Comfortable working in a fast-paced, mobile healthcare environment
Ability and willingness to travel frequently throughout the assigned region
Valid driver’s license and reliable transportation required
Preferred Attributes
Professional, relationship-oriented demeanor
Ability to build trust with facility leadership and healthcare staff
Strong sense of accountability and follow-through
Adaptability and ability to manage changing priorities
Passion for patient-centered healthcare services
Physical Requirements
Frequent driving and regional travel
Ability to transport light to moderate supplies and inventory materials
Prolonged periods of standing, walking, and operating in clinical and facility environments
Work Environment
This position operates within Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Office-Based Labs (OBLs), and administrative healthcare settings. The role requires regular interaction with clinical teams, facility personnel, patients, and executive leadership.
#INDNCL
